ITS provides technology resources to students including internet ports in dorm rooms, submitting work orders, and phone support. Rooms have green phone ports, orange internet ports, and cable TV. To submit a work order, access the ITS portal from my.une.edu, click "IT Help Desk Service", fill out the form with the issue and location, and click "Submit Ticket". Students can also call the ITS help desk for immediate phone support. The ITS portal provides additional resources like anti-virus software and wireless troubleshooting guides.

1. INFORMATION TECHNOLOGY SERVICES
RESOURCE MODULE
Level Up RA Training Fall 2016

2. Information Technology Services (ITS) Module
• Room Ports
• Submitting a ITS Work Order
• ITS Help Desk (Work Order’s via Phone) and
UNE Phone System
• Other Helpful/Useful Items on the ITS Portal

3. Room Ports
 Rooms and Suites will vary in the number of ports
they have per space. Each port will be labeled to help
ITS solve any problems.
 The green port is for a phone line. UNE has
deactivated the phone lines in the residence halls but
a work order can be submitted should a resident need
it.
 The orange ports are for local internet connection.
The university also has wireless via the “student-
network”.
 Basic cable is provided in each room.

4. First, go to
my.une.edu
and select
the ITS Portal
Submitting an ITS Work Order

5. Next, click
the IT Help
Desk
Service
option.
A screen looking similar to this one should pop up.
Submitting an ITS Work Order

6. Follow the directions on the screen. Directions are available.
Submitting an ITS Work Order

7. .
This will be the next screen to appear.
Select the “Submit New Ticket” button on the left hand navigation menu.
This screen also allows you to see any Active Tickets and the options on the navigation
menu can provide information on all the work orders you’ve submitted.
Submitting an ITS Work Order

8. Fill out the appropriate information and click “Submit Ticket in the upper right hand
corner.
Tips and Hints:
- In the “Room” Box, you won’t need to type a room number. It will give you an error
message.
- Include the Building and Room Number in the “Short Description”
- Provide as much information as possible in the “Description” Box
Submitting an ITS Work Order

9. ITS Help Desk and the UNE Phone System
• The ITS Help Desk is also available to submit work orders.
– These calls go to a service provider outside of UNE.
– They take the information and then relay it back to UNE’s ITS staff.
• Call for immediate assistance 24/7
Toll Free 1-877-518-4673
On campus x2200 or x4400
• UNE upgraded it’s phone system in May 2013. A PDF with directions will
be attached to this module for you to be able to set up your RA Room
Phone voicemail box.

10. Other Helpful/Useful Items on the ITS Portal
• Did you know that you can download Free Anti-Virus Software?
• Is a resident having issues connecting their computer to the network or through wireless?
• Need training on using Microsoft Outlook?
• If you go to the ITS Portal, they will have answers to all of these things and more should your
residents have any technology issues.