Through interviews with four Oracle NetSuite ERP customers, Forrester Research concluded that the software provides significant financial benefits including: reduced IT infrastructure and staffing costs, improved annual revenue attributed to NetSuite, and increased finance team productivity from more efficient purchase order processing and avoiding additional hires. Specifically, the study found a three-year ROI of 15% and NPV of 380% for NetSuite customers, with overall benefits of $2.4 million compared to costs of $500,000. Customers reported that NetSuite helped them grow through technology instead of additional headcount and provided better visibility into business metrics.