IEW is an industrial engineering consulting firm established in 2015 to provide process analysis, continuous improvement, and training services. The company focuses on process modeling, documentation, and measurements to improve organizational efficiency. IEW's team of industrial engineers use Lean Six Sigma tools and methodologies to design and implement new processes. Their goal is to partner with clients to achieve goals through customized industrial engineering solutions.

1. Industrial Engineering Works (IEW)
Consulting - Business Profile
The company was established in 2015 by an Industrial Engineer who have been involved in Industrial
Engineering related type of work for over 13 years within Service and Manufacturing Industries, with
massive experience in Process Analysis/ Engineering, Continuous Improvement, Project
Management, and Training.
IEW is founded on the philosophy of keeping things simple and practical as opposed to nice theories
which never produce results. It is for this reason that we believe every organization to have its
unique problems/challenges that require unique approach to solution. This is predominantly due to
organizational culture, company objectives, skill levels, etc. It is for this reason that IEW will always
work with its clients to deliver a simple and practical solution.
IEW specialises primarily on Process Modelling and Measurements, and secondarily on Continuous
Improvement projects and Training.
We believe processes and procedures are the critical artefacts of the organization only when
modelled/documented properly. Hence this exercise should be done by the qualified professional so
that it can be easily consumed by different stakeholders for different purposes such as Training,
Reference, Audit, Analysis, and ultimately Continuous Improvement and Process Re-engineering;
and that is what IEW is all about
Vision
To partner with companies/organizations to help them achieve their goals through Industrial
Engineering techniques
Mission
Supply Process Analysis Services using well-seasoned Process Analysts to ensure quality outputs (i.e.
usable process artefacts)
Apply Deming PDCA Cycle to fulfil our vision:
 PLAN with the client what to be done and how
 Do what the client requires
 Check the effects of implementation with the client
 Act – Take appropriate action
Background
Vision & Mission

2. 1. Objective
There are three key areas which contribute to the efficiency and effectiveness of an
organisation. These involve:
 The way we do our job
 The reduction of waste
 The way any process is undertaken.
2. Continuous Improvement (Using Lean Six Sigma Approach)
The IEW focuses on the following services to deliver the three areas listed above (paragraph 1):
 Business Process Modelling
o Process Modelling
o Process Documentation
o Standard Operations procedures (SOP’s) or Work Instruction
o Define methods and standards for process documentation
 Work Measurement:
o Time Study
o Activity Based Costing
o Capacity Models
 Visual Management
o Define Key Performance Indicators (KPI’s)
o Define proper measures
o Implement visual management to include: Quick wins, progress status,
productions obstacles/challenges, etc.
 Process Design (DMAIC Approach)
o Design and Implementation of new process / improvement
o Quantify benefits realised from the new process
o Monitor new process performance
 Methods & Tools
IEW follows basic Continuous Improvement methodologies:
o Lean Manufacturing – Focus on waste reduction/elimination in a
process
o Six Sigma – Focus on variation reduction in a process
o Business Process Management (BPM)
Service Offering

3. Following CI tools have been adopted and used successfully:
o 7 QC Tools
o 5 Why Analysis
o 5s (Lean)
o 7 wastes (Lean)
o SPC
o Flow Charts
 Process Modelling tools proficiency
o Aris Business Designer/SOA
o Nimbus Control
3. Training
 IEW offers training to enable sustainability of CI benefits and culture:
o Basic Visual management
o Basic Continuous Improvement Tools
o How to read Process Model/SOP’s
o Design Training Material
4. Project Management / Engineering
 We manage and deliver Continuous Improvement related projects and other
miscellaneous projects covering the whole life cycle of the project as defined by PMBOK:
IEW has 2 full time resources with wealth of expertise in business process, project and training work
as outlined below:
i. Lesiba Rafapa
Lesiba is the sole founder of IEW, and has worked as a Process Analyst/Engineer and Continuous
Improvement Engineer for over 13 years.
HE is a qualified Industrial Engineer with National Diploma from TUT; B-Tech from UNISA. He also
holds a certificate in Financial Markets and Instruments (Investment Banking) from Academy For
Financial Markets (AFM).
Lesiba’s work experience is outlined in the table below:
Company Year Position Deliverable
Nedbank 2002 - 2004 Jnr. Process Analyst i) As-Is and To-Be Process Models on Aris and
vision
ii) Work Measurement using Predetermined
Time Standard and Activity Sampling.
iii) Process Improvement (Lean Approach)
FNB 2004 2007 Process Analyst i) As-Is and To-Be Process Models on Aris and
vision
ii) New Processes Design
Kraft Foods 2007 - 2010 Continuous i) Standard Operating Manuals
People / Resources

4. Company Year Position Deliverable
Improvement
Engineer
ii) Process Designs/Improvements (Lean
Approach)
iii) Process Performance Measurements
iv)Projects Engineering: Continuous
Improvements Initiatives, Safety, and
Constructions
v) Production Team Leader
FNB 2010 - 2012 Process Analyst i) Process Modelling and Analysis
ii) Training Employees to model processes
iii) Ensuring quality of process maps/models
RMB 2013 -
Current
Process Engineer i)Business Requirements Specifications
ii) Process Design
iii) Process Improvement (Lean Approach)
iv) Training and coaching Team leaders on
Lean principles
v) Training and coaching Process
Analyst/Engineers on Process Modelling tools
and methods
vi) Develop Modelling Standards and
Methods
vii) Implement process modelling standards
viii) Training the business (every employee)
on how to use process models/tools
ix) Process Repository Management (Aris and
Nimbus Applications Administrator)
ii. Walter Baloyi
Walter Baloyi is a qualified IT practitioner with qualifications in Information technology in Computer
Science. He is currently studying to complete a Green Belt in Lean Six Sigma
Walter has worked for Dynatech and did consultancy work with MRA (Malawi Revenue Authority),
FNB, RMB.
Company Year Position Deliverable
Malawi
Revenue
Authority
2012 - 2013 Process Analyst i) As-Is and To-Be Process Models on
Nimbus and Visio
ii) Training on Nimbus Tool
iii) Nimbus Application Installations and
Support
FNB 2013 - 2014 Process Analyst i) As-Is and To-Be Process Models on
Nimbus and Visio
ii) Training on Nimbus Tool
iii) Nimbus Application Installations and
Support
RMB 2014 to date Process Analyst i) As-Is and To-Be Process Modell’s on
Nimbus and Visio
ii) Training on Nimbus Tool
iii) Nimbus Application Installations and
Support

5. Contact : Lesiba Rafapa:
Cell : 083 967 6970
Email : Lrafapa@gmail.com
Address : 3107 Rock Alda Str
Naturena Ext 15, Johannesburg,
2095
*****************************END*********************************
Contacts