This document discusses the benefits of transitioning to electronic billing (e-billing) from paper-based billing. It outlines how e-billing saves time and money by making the billing process more efficient. The document also examines some of the challenges faced in implementing e-billing, such as issues with electronic signatures, and how solutions like electronic signature capturing software can help address these challenges. Overall, the recommendation is that transitioning to e-billing will improve customer service and record keeping while reducing costs.

1. Prepared for Dr. Marybeth Asbury; Director of
Customer Services
Prepared by Tammy Caird; Human
Resources Director
January 22, 2014

2. 







Introduction/Summary ………………………………………... 3
Changes …………………………………………………......... 4
Benefits ………………………………………………………... 5
History …………………………………………………………. 6
Planning/Getting Started …………………………………….. 7
Problems and Solutions ……………………………………... 8
Conclusions/Recommendations …………………………... 10
References …………………………………………………... 12

3. 



Discuss E-billing benefits, problems and
solutions, and the planning process
Currently we use electronic bill generation and
mailing
E-billing is money and time saving for any
company
More efficient and quicker service to clients
(Keifer, S., 2011; Schmandt, P., Engel-Flechsig, S., 2013)

4. 



Most employees embrace change
Help us grow and expand
Reduced time spent on invoicing
More time for customer service and relations

5. 




Reduced time spent on billing
Reduction of human errors
Ease of client access to invoices
Improved data recovery
Versatility
(Keifer, S., 2011; Schmandt, P., & Engel-Flechsig, S., 2011)

6. 



Very little specific history
In 1998 LEDES helps law firms create
standards to be used in electronic billing
Same company began using e-billing in 2007
Previous to e-billing, all billing was paper
(Maleske, M., June 1, 2010)

7. 


Easy transition of E-Billing
Minimum required training
Technical support

8. 


Main issue with electronic billing was esignatures and authentication
Several type of electronic signature; captured
signatures, PINs, and buttons
SignHere specifically focuses on capturing
electronic signatures
(AHIMA, 2009; RJS Software, 2013; Schmandt, P., & EngelFlechsig, S., 2013)

9. 


Some clients may prefer our current billing
method
Electronic billing offers versatility
Ability to cater to our current client’s needs

10. 



Electronic billing proves to be beneficial
More efficiency in client services
Allows quick and easy access for clients and
partners
Improved record keeping

11. 


Save time, save money
Greater accuracy
Minimum changes bring great rewards

12. AHIMA (2009). Electronic Signature, Attestation, and Authorship
(Update).
Library.ahima.org/xpedia/groups/public/documents/ahima/bok1_04
5551.hcsp?dDocName=bok1.045551
Keifer, S. (2011). E-Invoicing: The Catalyst for Financial Supply Chain
Efficiencies. Journal of Payments Strategy & Systems, 5(1), 38-51.
Maleske, M. (June 1, 2010). The Evolution of E-Billing.
www.insidecounsel.com/201/06/01/the-evolution-ofebilling?t=technology&page=2
RJS Software (2013). Electronically Capture Signatures on Any
Document.
www.rjssoftware.com/Products/Catalog/SignHere/?=Google&gclid
=COfUgoDi9rsCFQ1yQgodwzwA1w
Schmandt, P., & Engel-Flechsig, S. (2013). The Transportation of the
EU’s 2010 Electronic Invoicing Directive by EU Member States
and the Resulting Legal Landscape. Journal of Internet
Law, 17(1), 3-19.