The document discusses how GPS vehicle tracking solutions can significantly enhance customer service through efficient fleet management. By providing real-time tracking and optimizing delivery routes, businesses can ensure timely deliveries and improved customer satisfaction. Additionally, it highlights the importance of maintaining quality of service to differentiate a brand in a competitive market.

1. Evolution of GPS
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2. How Great Customer Service can be
delivered by efficient fleet management

3. •The customers are the most powerful influencers of your business and hence
better customer service should be a prime agenda for any business.
•In a competitive market, delivering good quality products or services is a custom,
but delivering better customer satisfaction is an important aspect that can set a
brand apart.
•GPS vehicle tracking solution is one of the best tools to improve & maintain
customer service and even might prove to be a winning combination for your
branding.
•Installing GPS tracking solution gives you an exact location & real-time tracking of
your vehicles. The benefits of using a GPS fleet tracking and management solution
to improve your company’s customer service are listed below.
Introduction

4. Optimize
fleet for
timely
delivery
GPS
vehicle
tracking
system
Identify &
solve
real-time
issues
Protect
your
brand’s
reputatio
n
Creating
better &
efficient
routes
GPS helps improve
customer
satisfaction

5. • By using GPS, the manager
can assess the requirement &
can deploy the nearest vehicle
for a certain delivery, saving
time, expenses & ensuring
timely-delivery.
• By knowing the exact location
of a vehicle, the manager can
inform the precise expected
time of delivery to the
customer, much to the
customer’s satisfaction.
Optimize
fleet for
timely
delivery
Optimize fleet for timely delivery

6. Optimize fleet for timely delivery
• It also saves the time & efforts
spent on making calls to each &
every driver to know their
locations.
•The manager can also
distribute the load equally & can
schedule the deliveries
efficiently to make sure more
deliveries are done each day, to
the customer’s delight &
business’s profitability.
Optimize
fleet for
timely
delivery

7. With live tracking of
vehicles of the fleet, the
manager can solve
customer’s queries
regarding delivery status
& help them getting it
delivered in-time.
In case of any issue,
manager is notified about
the status of the vehicle
& can take remedial
action immediately saving
further delay in delivery.
The manager can inform
the customer about the
delay in delivery
immediately & save
further chaos &
discontent.
Solving Customer
Queries
Disaster
Management
Inform
Customers
Identify & solve real-time issues

8. •As the fleet
businesses rely much
on drivers, any
untoward behaviour
like unsafe driving,
over speeding, harsh
braking &
inappropriate
acceleration can
hamper your brand’s
image
•Such aspects
can be notified
to the
manager &
further steps
can be taken
immediately
•Harsh driving
also increases
maintenance
expenses & risks
of damage or loss
of goods. These
issues can be
prevented by
using fleet
tracking system
Use fleet tracking to protect your brand's
reputation

9. Creating better & efficient routes
•By understanding &
studying the data of each
day’s orders & mapping its
route, the manager can pre-
define a route for vehicles &
similarly make amendments
to any route with real-time
tracking data collected by
the system
•The data about deliveries,
loads, routes, events, etc.
collected by the system can
be utilized to take better &
data-driven decisions to
optimize their fleet &
provide delivery with
minimum time

10. •Maintaining QoS (Quality of service) is an important facet for a brand’s growth.
‘Delivering more than what is expected’ is the goal every organization must keep to
achieve & maintain customer satisfaction.
•It is quite evident from these scenarios that using GPS tracking system like Tracko
can help you deliver best customer service. All the mentioned benefits of the GPS
vehicle tracking system help you to enhance the customer service to take your
business across many horizons of success
Conclusion

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Track Us At

12. www.tracko.co.in