For anyone unsure on the differences between the various interpreting services, this is for you! A simplistic breakdown on the pros and cons of in person interpreting, telephone interpreting, and video remote interpreting.

1. PREFERRED
Interpreters and
Translators, Inc.
In Person Interpreting vs
Remote Interpreting
Video Remote
Interpreting
In Person
Interpreting
Telephonic
Interpreting
Most personal
Interpreter can read body language
and facial expressions
Builds rapport with recipient
Interpreters are scheduled for a face to
face appointment at a location of the
clients choice
ADVANTAGES
WHAT IS IT? WHAT IS IT? WHAT IS IT?
Speed and accessibility
Low cost
No scheduling necessary
Great when the interpreter is needed for
a phone conversation (Ie. Follow up call,
scheduling, survey, etc.)
Interpreters are available over the phone
via a dedicated 800 number
ADVANTAGES
Very impersonal
Not always the most effective for in
person appointments as the
interpreter is only able to hear the
conversation and has no context
DISADVANTAGES
No scheduling necessary
Great for emergency situations
Immediate access to spoken language
and ASL interpreters
Interpreters are accessed through a
video communication software on a
computer, laptop, or tablet
ADVANTAGES
Equipment purchase may be
necessary
Will only work off a strong and
consistent WiFi connection
DISADVANTAGES
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