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Similar to IMPACT Conference - Developing Communication Skills & Executive Presence
Similar to IMPACT Conference - Developing Communication Skills & Executive Presence (20)
IMPACT Conference - Developing Communication Skills & Executive Presence
- 1. Developing Communication Skills and Executive Presence Presented by Sallyanne Harper Vice President & Executive Officer AOC Solutions, Inc. Assisted by Pat Antosh, Senior Analyst Barbara Poole, Senior Analyst
- 2. Agenda A Communications Experiment Communicatin Modes (symbolic, verbal, non- g Effectively verbal) Barriers to Effective Communication i The Keys to What is Executive Presence and Executive Why it’s Important Presence The Levels of Presence Where to Begin Challenges for Learning Summary and Call to Action © 2012 AOC Solutions, Inc. Commercial Payments Division
- 3. Communicating Effectively A Communications Experiment © 2012 AOC Solutions, Inc. Commercial Payments Division
- 4. Communicating Effectively Diagram I •The communicator will direct you in how to draw a group of figures. • You may not ask the communicator Questions. © 2012 AOC Solutions, Inc. Commercial Payments Division
- 5. Communicating Effectively Diagram I © 2012 AOC Solutions, Inc. Commercial Payments Division
- 6. Communicating Effectively Diagram II • The communicator will direct you in how to draw a group of figures. • You may ask the Communicator Questions. © 2012 AOC Solutions, Inc. Commercial Payments Division
- 7. Communicating Effectively Diagram II © 2012 AOC Solutions, Inc. Commercial Payments Division
- 8. Communicating Effectively Symbolic Communications • Passive Mode of Communication • Often Ambiguous and Misinterpreted • Impacts How We Experience One Another Clothes Grooming Jewelry & Accessories Automobile Dwelling © 2012 AOC Solutions, Inc. Commercial Payments Division
- 9. Communicating Effectively Verbal Communications • Both written and spoken • People, not words, carry the meaning Concrete Imagic Abstract • Concrete, Imagic and Abstract happen simultaneously • Jargon, clichés, specialized vocabularies differ © 2012 AOC Solutions, Inc. Commercial Payments Division
- 10. Communicating Effectively Non-Verbal Communications (Kenesis) • Usually involuntary • More valid source than Verbal or Symbolic • Many forms Touching – most powerful form Eye Contact – assesses trustworthiness Distancing – maintaining personal space Gesturing – provide emphasis and Commercial Payments Division © 2012 AOC Solutions, Inc. clarity, but may be culturally divergent
- 11. Communicating Effectively Key Questions: When you are communicating about something really important to you, what gets in the way of that communication? What keeps people from hearing you? © 2012 AOC Solutions, Inc. Commercial Payments Division
- 12. Communicating Effectively Barriers to Effective Communication OR How We Refract Messages Preoccupation Emotional Blocks Hostility Charisma Past Experiences Hidden Agendas Inarticulateness Stereotyping Physical Environment Mind-Wandering Defensiveness – continually “warps” the message Relationships Status – most difficult to overcome © 2012 AOC Solutions, Inc. Commercial Payments Division
- 13. The Keys to Creating Executive Presence What is Executive Presence? • A combination of behaviors and attitudes that present a sense of confidence, competence, commitment and authenticity • How people around you perceive you • Your personal brand • ……and something YOU determine © 2012 AOC Solutions, Inc. Commercial Payments Division
- 14. The Keys to Creating Executive Presence Why is Executive Presence Important? • Provides a consistent view of you as a compelling force within the organization • Others will seek your support and leadership • Positions you for increasingly important projects and promotions © 2012 AOC Solutions, Inc. Commercial Payments Division
- 15. EMOTIONAL Level Empathy, Authenticity and 4 Transparency Level RATIONAL 3 Listening and Engaging FUNCTIONAL Learned Skills and Personality Traits PHYSICAL APPEARANCE Refinement and Polish Levels of Executive Presence © 2012 AOC Solutions, Inc.
- 16. The Keys to Creating Executive Presence Where to Begin? Brand Yourself! Focus on characteristics that make you unique Become an expert and enhance your profile Build your professional visibility while managing your web shadow Make branding efforts authentic and continuous © 2012 AOC Solutions, Inc. Commercial Payments Division
- 17. Challenges for Learning Summary • Communicating Effectively Our Communications Experiment Symbolic, Verbal & Non-Verbal Communications Barriers to Effective Communications • Keys to Creating Executive Presence What It Is and Why It’s Important The Four Levels of Presence Where to Begin Building Your Own Executive Presence © 2012 AOC Solutions, Inc. Commercial Payments Division
- 18. Challenges for Learning Call to Action Write down ONE thing you learned today that you will use to communicate more effectively Complete the exercise on Page 6 of your handout to begin your journey in establishing your Executive Presence © 2012 AOC Solutions, Inc. Commercial Payments Division
- 19. Questions? More Information? Sallyanne Harper sallyanneharper@aocsolutions.co m (703) 234-6329 AOC Solutions 14151 Newbrook Drive Suite 200 Chantilly, VA 20151 © 2012 AOC Solutions, Inc. Commercial Payments Division
Editor's Notes
- Need to request the following equipment from the university: Computer with available USB port connected to a projector 3 Easels with self-adhesive newsprint/butcher paper (we will bring pens) Lavaliere microphone for the speaker 2 Hand-held microphones for the assistants to use with the audienceProvide short bullet introduction for Sallyanne
- Nature: Information sharing, thoughtful reflection, call to actionReview folder – handouts and note-taking guide
- Tell participants to use the space provided in their handout
- 1. Discuss what occurred, and how they felt about the process2. Discussion points: time, accuracy and level of confidence in the processCall upon “back home” experience and applicationTransition to Modes of Communication by asking “besides the obvious verbal and non verbal aspects of this exercise, what dominant symbol did you notice? (The easel – distancing/barrier)
- Symbols from the exercise: easel turned away is perceived as a barrier – printed rules are perceived as bindingSymbolic communications can send both intentional and unintentional messages about status, philosophy, marital status, confidence, openness
- Exercise – in trios, reach agreement on which is wetter – damp or moist? Ask for a hand vote – should be some of each to make the point about people carrying the meaning
- Other non-verbals include: Ambulation – how you carry your body in movement Posturing – how you position your body when stationary Tics – involuntary nervous spasmsSubvocals – non-words that carry meaningVocalism – vocal “packaging” signals true meaning
- In trios have one person repeat the sentence, “I love my Advisor” four times, each time emphasizing a different word. Discuss the impacts when the emphasis is changed.
- Ask them to reflect for a moment about their communication with a specific individual that has been difficult. Write down their name, and write down the barrier which they think they have erected that impacts the communication (we will do more with this later)Transition – How we communicate is one of the Keys to creating Executive Presence, so keep in mind those things we have discussed – your symbols of choice, how you communicate verbally and non-verbally, and what barriers you allow to keep you from communicating effectively, and let’s look at how all of that impacts Executive Presence.
- Your personal brand includes your web presence and your web shadowDefine web presence and web shadow
- So, how do we put all of this together?