Mergers & Acquisitions are a necessary and beneficial part of the business Lifecycle but can be disruptive and diminish the value of the asset(s) being acquired. The integration of R&D organizations in particular may be delayed for legitimate reasons that can negatively impact morale, productivity and innovation. This presentation provides R&D leaders with practical insight into the role they play in securing a success integration.
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This chapter discusses business ethics and social responsibility. It defines business ethics and identifies common ethical issues that arise. It also examines factors that influence ethical behavior in organizations and ways to encourage ethical decision making. The chapter outlines the evolution of views on social responsibility and discusses arguments for and against increased social responsibility. It also addresses issues related to consumers, the environment, and implementing social responsibility programs.
Our latest biopharma-partnering survey highlights the qualities that sell-side companies are looking for in a licensing partner and ranks the industry’s top-tier partners.
View our infographic for highlights from the survey: http://on.bcg.com/14BlGJ8.
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Assessing and Transforming Leadership CultureProfiles Asia
This session includes an examination of the attributes that comprise leadership culture, the methodology for evaluating existing culture, and the process for transforming that culture to meet business direction.
You will learn how to:
Define Corporate Culture
Identify Attributes of High Performance Culture
Use Instruments to Isolate and Transform Corporate Culture
The document discusses the evolution of CRM from a company-focused process to a more customer-centric social CRM approach. It highlights that while many customers now engage with companies through social media, most brands are still failing to respond effectively to customers in these channels. The document provides tips on how to implement a successful social customer care program by prioritizing social channels, establishing response teams and processes, integrating social profiles into CRM systems, and training customer service representatives to engage on social media.
This document summarizes a presentation on effective sales management given by Dr. John J. Hogan. The presentation covers four main topics: mapping out a sales plan by acquiring customer knowledge and planning market mix; preparing and revising sales forecasts by knowing competition and price policies; aligning expense budgets with forecasts by reexamining budgets and re-bidding contracts; and evaluating opportunities by examining amenities and credit policies and monitoring cash flow. The presentation provides practical advice in short sections on each of these topics to help attendees improve their sales management.
Seven Habits of Highly Successful Procure-to-Pay ProgramsSAP Ariba
This document summarizes a presentation on successful Procure-to-Pay programs. It discusses Dollar Tree's implementation of a P2P program through Ariba, focusing on change management, implementation teams, training, spend analysis, feedback, supplier enablement, and early payments. It also discusses Corinthian Colleges' business case for a P2P program, how it would help problems like rogue spending, and its plan to implement the program in waves based on category suitability.
Merging Spirit Corporation provides services to help mergers and acquisitions create shareholder value. Research shows that 70% of mergers fail due to overlooked integration challenges, such as problems integrating teams and retaining key managers, and overestimated synergies. Merging Spirit's innovative approach includes diagnosing organizational culture, preparing customized change management and training, and developing key talent retention programs to help transactions achieve profitable and sustainable value creation.
Chapter 02 lecture on ethics and social responsibilityNur Khalida
This chapter discusses business ethics and social responsibility. It defines business ethics and identifies common ethical issues that arise. It also examines factors that influence ethical behavior in organizations and ways to encourage ethical decision making. The chapter outlines the evolution of views on social responsibility and discusses arguments for and against increased social responsibility. It also addresses issues related to consumers, the environment, and implementing social responsibility programs.
Our latest biopharma-partnering survey highlights the qualities that sell-side companies are looking for in a licensing partner and ranks the industry’s top-tier partners.
View our infographic for highlights from the survey: http://on.bcg.com/14BlGJ8.
The Future of Social CRM and How to Get There TodayBaochi Nguyen
The document discusses the evolution of customer relationship management (CRM) from internal and transactional to social and focused on ongoing customer interactions. It outlines best practices for social customer care, including prioritizing social media channels, establishing response teams, and integrating social profiles into existing customer databases. The document advocates for monitoring social media for customer feedback, metrics like response times, and reporting data to various business units to improve customer service and sales.
Assessing and Transforming Leadership CultureProfiles Asia
This session includes an examination of the attributes that comprise leadership culture, the methodology for evaluating existing culture, and the process for transforming that culture to meet business direction.
You will learn how to:
Define Corporate Culture
Identify Attributes of High Performance Culture
Use Instruments to Isolate and Transform Corporate Culture
The document discusses the evolution of CRM from a company-focused process to a more customer-centric social CRM approach. It highlights that while many customers now engage with companies through social media, most brands are still failing to respond effectively to customers in these channels. The document provides tips on how to implement a successful social customer care program by prioritizing social channels, establishing response teams and processes, integrating social profiles into CRM systems, and training customer service representatives to engage on social media.
This document summarizes a presentation on effective sales management given by Dr. John J. Hogan. The presentation covers four main topics: mapping out a sales plan by acquiring customer knowledge and planning market mix; preparing and revising sales forecasts by knowing competition and price policies; aligning expense budgets with forecasts by reexamining budgets and re-bidding contracts; and evaluating opportunities by examining amenities and credit policies and monitoring cash flow. The presentation provides practical advice in short sections on each of these topics to help attendees improve their sales management.
Seven Habits of Highly Successful Procure-to-Pay ProgramsSAP Ariba
This document summarizes a presentation on successful Procure-to-Pay programs. It discusses Dollar Tree's implementation of a P2P program through Ariba, focusing on change management, implementation teams, training, spend analysis, feedback, supplier enablement, and early payments. It also discusses Corinthian Colleges' business case for a P2P program, how it would help problems like rogue spending, and its plan to implement the program in waves based on category suitability.
Merging Spirit Corporation provides services to help mergers and acquisitions create shareholder value. Research shows that 70% of mergers fail due to overlooked integration challenges, such as problems integrating teams and retaining key managers, and overestimated synergies. Merging Spirit's innovative approach includes diagnosing organizational culture, preparing customized change management and training, and developing key talent retention programs to help transactions achieve profitable and sustainable value creation.
Merging Spirit Corporation provides services to help mergers and acquisitions create shareholder value. Research shows that 70% of mergers fail due to overlooked integration challenges, overestimated synergies, and problems integrating teams and retaining key managers. Merging Spirit aims to address these issues with innovative expertise in HR processes to diagnose culture, prepare optimized change management, and develop customized talent retention programs for mergers and acquisitions.
The document discusses millennials and criticisms that are sometimes leveled against them. It then presents counterarguments from a group of individuals who disagree with those criticisms. The document also contains analysis of political, economic, technological, social, legal and environmental factors in a country. It performs SWOT and five forces analyses for a company.
The document discusses strategies for business model renewal and strategic planning. It covers key topics such as defining business models and strategies, connecting strategies to leadership and culture, identifying different levels of strategies from corporate to product levels, and distinguishing between tactics and strategies. The document provides frameworks for assessing the external environment, defining goals and visions, and developing strategic growth options through a business model portfolio. Leaders are advised to consider the context, make strategic decisions around where and how to compete, and ensure organizational alignment.
Michael Dell founded Dell Inc. in 1984 with $1000 and built it into a global technology company through a direct sales model. Dell commits to building direct relationships with customers to understand their needs and customize computers accordingly. Dell also focuses on supply chain management and builds computers based on actual customer orders rather than forecasts to minimize inventory costs. Through segmentation, Dell tailors its offerings to different customer groups. Dell's success demonstrates the value of innovation, collaboration, and accepting risks and failures that come with change.
Internal Audit - Leading as the Trusted AdvisorDavid Mallard
This webinar presentation I recently delivered for the IIA Australia talks to the capability challenge for service providers to be perceived as Trusted Advisors by their customers.
It focuses on Internal Audit functions however is broadly relevant for other similar 'technical' service providers e.g. legal, finance, risk, compliance, engineering, technology.
It also outlines development options we offer to address the common capability gaps we find in Internal Audit teams. Feel free to reach out to find out more: david@davidmallard.com
Lean Mythbusting for Staff, Managers and Executives.Stephen Parry
This document summarizes a presentation given by Stephen Parry on applying Lean principles to service organizations. The presentation covers how traditional functional organizational structures can create problems for end-to-end service delivery. It discusses the importance of adopting a Lean service work climate focused on understanding customer needs, continuous learning and improvement, empowering frontline staff, and collaborative problem solving. Case studies are presented showing how organizations have transformed their performance and culture by shifting to this Lean approach.
Safety 2012 producing a sustainability report session 654FayFeeney
This document provides an overview of sustainability reporting and how safety, health, and environmental (SHE) professionals can contribute. It discusses the key elements and history of corporate social responsibility (CSR) and sustainability reporting. It also outlines several reporting frameworks like the Global Reporting Initiative and how SHE data can fit within these frameworks. The document aims to demonstrate for SHE professionals the opportunities they have to add value and show their contribution through CSR reporting.
Enterpreneurship and startup opportunities for engineersRamabhau Patil
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- Starting a new business involves identifying a market need and developing an innovative product or service to meet that need. Market research and assessing risks are important steps.
- Common reasons start-ups fail include poor planning, lack of experience, insufficient funding, and weak management of finances, employees, or other resources. Business incubators can help start-ups by providing low-cost office space, expertise, and funding connections.
Organizational structure for your businessMarc Parham
This document discusses structuring a business, including managing internal and external environments. It addresses organizational structure, legal structures like LLCs and corporations. Managing the internal environment includes human resources issues like ensuring communication, balancing schedules to reduce stress, and setting employee duties, tasks and responsibilities. Managing the external environment involves government agencies' impact and how to work with them. Effective management and developing a strong business team are also discussed.
The document discusses how companies should evaluate their product portfolios and prioritize products for divestment or termination by considering factors like customer needs, competition, disruptions, and scalability. It provides tips for companies on how to package non-core assets for divestment through means like spin-offs or IPOs. The document emphasizes that internal politics can obstruct progress in evaluating and divesting non-core products so CEOs should take the lead in managing conflicts.
The document discusses two options for corporations seeking to promote innovation: an accelerate program and an incubate program. The accelerate program sources promising ventures in a focused area and provides them funding and mentoring over 4-6 months to further develop their ideas. The incubate program sources ideas from universities and employees, selects 10-20 ventures to support with funding and business assistance. A sponsored intrapreneurship program allows corporations to directly sponsor new ventures housed at an incubator to give employees freedom to innovate while accessing corporate resources. Both options aim to expose corporations to cutting-edge ideas and potentially generate new partners or acquisitions.
What separates the winners from the losers 06 04 2012 finalJason Dea
The document discusses customer loyalty in the grocery industry. It finds that customer acquisition is not the greatest opportunity for growth, but rather increasing spending among existing customers. On average, grocery customers spend 30% of their dollars at other stores. Improving customer service and meeting customer expectations across key areas like operations, merchandising, and people could help increase customer loyalty and spending. The document advocates focusing on best customers who spend at least 50% of their dollars at a particular grocer in order to better understand their needs and improve the customer experience.
The document provides an overview of the current Indian business scene. It discusses India's role in the global economy, changes in the world of work and their impact on Indian organizations, problems India faces in achieving global standards, and the changing industrial relations scene in India. It also presents a case study and areas that should be considered when doing business in India. The document aims to give insights into conducting business successfully in today's Indian market.
Preparing for Crisis - 5 Essentials to Survive IntactBuzzMgr
This document provides guidance on preparing for and managing crises in 5 key areas: 1) issues management to identify potential crises, 2) influencing decision-makers, 3) developing a crisis plan and testing readiness, 4) scaling communications for social media, and 5) conducting a post-crisis debrief. It emphasizes vigilant thinking, decisive action, prioritizing people, collaboration, and accountability. Readers are encouraged to establish an issues management team, name crisis team members, review crisis plans, monitor issues, and integrate social media strategies into planning. Conducting a thorough post-crisis debrief to evaluate response effectiveness and identify lessons is also stressed.
Accelerate to Advanced and Optimized Lead Nuturing and Lead Generation Practices. Take a look at this slideshow presented by VP of Digital Strategies, Bryan Ehrenfreund and VP of Marketing at Marketo, Jon Miller. Buying has changed forever and traditional marketing is in decline. Find out how advanced lead nuturing strategies can impact your organization's revenue today by visiting http://www.televerde.com
The document summarizes a consulting company called Rudra Alliance that helps engineering MSME companies increase their business turnover. Rudra Alliance bridges the business development needs of these companies by promoting their engineering products to large companies in various industries like oil and gas, chemicals, power, and more. The company's vision is to provide sustainable business solutions and growth to its clients through business strategies, excellence practices, and international representation.
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Merging Spirit Corporation provides services to help mergers and acquisitions create shareholder value. Research shows that 70% of mergers fail due to overlooked integration challenges, overestimated synergies, and problems integrating teams and retaining key managers. Merging Spirit aims to address these issues with innovative expertise in HR processes to diagnose culture, prepare optimized change management, and develop customized talent retention programs for mergers and acquisitions.
The document discusses millennials and criticisms that are sometimes leveled against them. It then presents counterarguments from a group of individuals who disagree with those criticisms. The document also contains analysis of political, economic, technological, social, legal and environmental factors in a country. It performs SWOT and five forces analyses for a company.
The document discusses strategies for business model renewal and strategic planning. It covers key topics such as defining business models and strategies, connecting strategies to leadership and culture, identifying different levels of strategies from corporate to product levels, and distinguishing between tactics and strategies. The document provides frameworks for assessing the external environment, defining goals and visions, and developing strategic growth options through a business model portfolio. Leaders are advised to consider the context, make strategic decisions around where and how to compete, and ensure organizational alignment.
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This webinar presentation I recently delivered for the IIA Australia talks to the capability challenge for service providers to be perceived as Trusted Advisors by their customers.
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It also outlines development options we offer to address the common capability gaps we find in Internal Audit teams. Feel free to reach out to find out more: david@davidmallard.com
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This document summarizes a presentation given by Stephen Parry on applying Lean principles to service organizations. The presentation covers how traditional functional organizational structures can create problems for end-to-end service delivery. It discusses the importance of adopting a Lean service work climate focused on understanding customer needs, continuous learning and improvement, empowering frontline staff, and collaborative problem solving. Case studies are presented showing how organizations have transformed their performance and culture by shifting to this Lean approach.
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This document provides an overview of sustainability reporting and how safety, health, and environmental (SHE) professionals can contribute. It discusses the key elements and history of corporate social responsibility (CSR) and sustainability reporting. It also outlines several reporting frameworks like the Global Reporting Initiative and how SHE data can fit within these frameworks. The document aims to demonstrate for SHE professionals the opportunities they have to add value and show their contribution through CSR reporting.
Enterpreneurship and startup opportunities for engineersRamabhau Patil
- Entrepreneurship and starting new businesses was discussed as an opportunity for engineers. Characteristics of successful entrepreneurs include drive, self-confidence, goal-setting, and risk-taking.
- Starting a new business involves identifying a market need and developing an innovative product or service to meet that need. Market research and assessing risks are important steps.
- Common reasons start-ups fail include poor planning, lack of experience, insufficient funding, and weak management of finances, employees, or other resources. Business incubators can help start-ups by providing low-cost office space, expertise, and funding connections.
Organizational structure for your businessMarc Parham
This document discusses structuring a business, including managing internal and external environments. It addresses organizational structure, legal structures like LLCs and corporations. Managing the internal environment includes human resources issues like ensuring communication, balancing schedules to reduce stress, and setting employee duties, tasks and responsibilities. Managing the external environment involves government agencies' impact and how to work with them. Effective management and developing a strong business team are also discussed.
The document discusses how companies should evaluate their product portfolios and prioritize products for divestment or termination by considering factors like customer needs, competition, disruptions, and scalability. It provides tips for companies on how to package non-core assets for divestment through means like spin-offs or IPOs. The document emphasizes that internal politics can obstruct progress in evaluating and divesting non-core products so CEOs should take the lead in managing conflicts.
The document discusses two options for corporations seeking to promote innovation: an accelerate program and an incubate program. The accelerate program sources promising ventures in a focused area and provides them funding and mentoring over 4-6 months to further develop their ideas. The incubate program sources ideas from universities and employees, selects 10-20 ventures to support with funding and business assistance. A sponsored intrapreneurship program allows corporations to directly sponsor new ventures housed at an incubator to give employees freedom to innovate while accessing corporate resources. Both options aim to expose corporations to cutting-edge ideas and potentially generate new partners or acquisitions.
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The document discusses customer loyalty in the grocery industry. It finds that customer acquisition is not the greatest opportunity for growth, but rather increasing spending among existing customers. On average, grocery customers spend 30% of their dollars at other stores. Improving customer service and meeting customer expectations across key areas like operations, merchandising, and people could help increase customer loyalty and spending. The document advocates focusing on best customers who spend at least 50% of their dollars at a particular grocer in order to better understand their needs and improve the customer experience.
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The document summarizes a consulting company called Rudra Alliance that helps engineering MSME companies increase their business turnover. Rudra Alliance bridges the business development needs of these companies by promoting their engineering products to large companies in various industries like oil and gas, chemicals, power, and more. The company's vision is to provide sustainable business solutions and growth to its clients through business strategies, excellence practices, and international representation.
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