The document discusses designing an interactive voice response system for Somaliland to connect citizens and government. It begins with background on Somaliland's political system and context. It then discusses the original concept of a "C-SPAN for Somalia" to televise parliamentary sessions. However, due to low literacy and oral traditions, an IVR system using mobile phones is proposed instead. The document outlines challenges in deployment and lessons learned, such as the need for political will and usability testing.
This document discusses strategies for generating high response rates through mobile advertising campaigns. It provides examples of campaigns that achieved response rates of 30% or higher by engaging customers through relevant, ongoing conversations rather than one-time advertisements. Specifically, it emphasizes the importance of obtaining customer opt-ins, building profiles to send personalized messages, focusing on interests to drive responses, and demonstrating value to customers through informative case studies.
Unleash your super powers seattle and usa 9-13-2012Melissa Kunde
Radio is thriving because it connects with listeners in powerful emotional ways. Radio has the greatest weekly reach of any major media among young adults and adults in both the US and Seattle. On average, 93% of people 12+ in the US and 94% in Seattle listen to radio for 2-3 hours each day. Radio engages listeners through emotional connections with personalities and influences opinions and purchasing decisions.
Future Forward: four trends that will change the online world (Béla E. Papp -...SEMPL
We are all digital story painters, but what will be tomorrow’s canvas? How will devices change? How will consumers have fun? And where, when and how is it best for our brands to speak to them? What does Microsoft have to offer to advertisers with its digital assets, will be presented by Béla E. Papp, director of Advertising & Online for CEE at Microsoft. He will especially underline the Microsoft's vision of advertising and online media future.
Automated Information Services (AIS) provides an automated phone system that can handle up to 80% of routine citizen calls to jails, reducing staff workload. The system routes calls to an off-site server that provides pre-recorded responses to common questions about inmates and facilities. This allows staff to focus on other tasks while improving citizen service and saving money compared to fully manual call handling. Implementation is fast and budget-friendly with no long-term contracts required. The system has been successfully adopted by over 100 facilities seeking improved efficiency and stress reduction.
The document lists and describes different professions in Spanish including cook, teacher, architect, secretary, housewife, doctor, and pilot. It provides the Spanish word for each profession and describes some of their typical activities such as cooking food, teaching languages, building houses, working in an office, caring for a home, helping patients, and flying planes. Sample sentences are also given to define each profession.
Story board for study sync complete presentationvbjrvb36
This document provides a storyboard for a multimedia presentation on Study Sync, an educational technology innovation. It describes Study Sync as a learning management system that promotes literacy skills. The need for Study Sync arose from the challenge of engaging students. Research found many students lacked reading skills and motivation. Study Sync was developed by Bookhead Ed Learning based on research showing the skills needed for college and careers. It encountered issues with remediation, curriculum for diverse learners, and motivation. The intended audience is innovative teachers and motivated students. Study Sync was commercialized as an online platform and distributed through a phased implementation process in schools over several years.
2014 CoCo Seminar - Supporting Pre-Service and Early Career Teachers in Austr...nickkelly
This talk presents a number of perspectives upon a growing learning network of pre-service and early career teachers. The learning network has arisen through a collaboration between a number of Australian universities, with the aim of facilitating support in the transition between pre-service education and the first years of service. The talk is structured to refer to this example in posing questions more general to design for learning networks:
- What is the motivation for developing the learning network? Original research into the need to augment teacher support in Australia.
- How do design of the set, activities and relationships align with participant motivations? Participant ownership and designing for culture (desired within the network) as well as cultural history (of the participants in other networks).
- How does theory influence the design process? Theory-based criticism of the design and allowing this to inform further design.
(more info at http://www.nickkellyresearch.com)
This document discusses strategies for generating high response rates through mobile advertising campaigns. It provides examples of campaigns that achieved response rates of 30% or higher by engaging customers through relevant, ongoing conversations rather than one-time advertisements. Specifically, it emphasizes the importance of obtaining customer opt-ins, building profiles to send personalized messages, focusing on interests to drive responses, and demonstrating value to customers through informative case studies.
Unleash your super powers seattle and usa 9-13-2012Melissa Kunde
Radio is thriving because it connects with listeners in powerful emotional ways. Radio has the greatest weekly reach of any major media among young adults and adults in both the US and Seattle. On average, 93% of people 12+ in the US and 94% in Seattle listen to radio for 2-3 hours each day. Radio engages listeners through emotional connections with personalities and influences opinions and purchasing decisions.
Future Forward: four trends that will change the online world (Béla E. Papp -...SEMPL
We are all digital story painters, but what will be tomorrow’s canvas? How will devices change? How will consumers have fun? And where, when and how is it best for our brands to speak to them? What does Microsoft have to offer to advertisers with its digital assets, will be presented by Béla E. Papp, director of Advertising & Online for CEE at Microsoft. He will especially underline the Microsoft's vision of advertising and online media future.
Automated Information Services (AIS) provides an automated phone system that can handle up to 80% of routine citizen calls to jails, reducing staff workload. The system routes calls to an off-site server that provides pre-recorded responses to common questions about inmates and facilities. This allows staff to focus on other tasks while improving citizen service and saving money compared to fully manual call handling. Implementation is fast and budget-friendly with no long-term contracts required. The system has been successfully adopted by over 100 facilities seeking improved efficiency and stress reduction.
The document lists and describes different professions in Spanish including cook, teacher, architect, secretary, housewife, doctor, and pilot. It provides the Spanish word for each profession and describes some of their typical activities such as cooking food, teaching languages, building houses, working in an office, caring for a home, helping patients, and flying planes. Sample sentences are also given to define each profession.
Story board for study sync complete presentationvbjrvb36
This document provides a storyboard for a multimedia presentation on Study Sync, an educational technology innovation. It describes Study Sync as a learning management system that promotes literacy skills. The need for Study Sync arose from the challenge of engaging students. Research found many students lacked reading skills and motivation. Study Sync was developed by Bookhead Ed Learning based on research showing the skills needed for college and careers. It encountered issues with remediation, curriculum for diverse learners, and motivation. The intended audience is innovative teachers and motivated students. Study Sync was commercialized as an online platform and distributed through a phased implementation process in schools over several years.
2014 CoCo Seminar - Supporting Pre-Service and Early Career Teachers in Austr...nickkelly
This talk presents a number of perspectives upon a growing learning network of pre-service and early career teachers. The learning network has arisen through a collaboration between a number of Australian universities, with the aim of facilitating support in the transition between pre-service education and the first years of service. The talk is structured to refer to this example in posing questions more general to design for learning networks:
- What is the motivation for developing the learning network? Original research into the need to augment teacher support in Australia.
- How do design of the set, activities and relationships align with participant motivations? Participant ownership and designing for culture (desired within the network) as well as cultural history (of the participants in other networks).
- How does theory influence the design process? Theory-based criticism of the design and allowing this to inform further design.
(more info at http://www.nickkellyresearch.com)
2016 TeachConnect presentation for QUT teachersnickkelly
QUT TeachConnect Presentation, August 26th, 2016.
This presentation gives a rationale for TeachConnect and its value for preservice teachers in creating a personal learning network.
Instructions for logging on to TeachConnect are included: http://www.teachconnect.edu.au
Presenters: Nick Kelly and Steven Kickbusch
Lecturer: Peter O'Brien
Location: QUT, Kelvin Grove
2016 ATEA presentation - what are beginning teachers looking for online?nickkelly
This document discusses the development of TeachConnect, an online platform designed to provide support for beginning teachers. It describes TeachConnect as aiming to be altruistic with broad participation from diverse stakeholders. The platform allows knowledge sharing through professional content, mentorship through peer and one-on-one support, and live chat features. The document outlines the four year design-based research process used to develop TeachConnect and discusses engagement metrics and lessons learned. It concludes by considering how to further develop online teacher support through national collaboration and integrating such platforms into the teaching profession.
Sistemas operativos abraham silberschatz y peter baer galvinOmar Isem
Este documento describe los pasos para configurar una nueva red inalámbrica. Explica que primero se debe instalar el hardware como el enrutador y las tarjetas de red inalámbricas. Luego se configura el enrutador con la contraseña de red, el canal y la seguridad. Finalmente, las computadoras se conectan a la red mediante la configuración de sus tarjetas de red inalámbricas con la misma contraseña y canal del enrutador.
Module 6 story board for study sync complete presentationvbjrvb36
Study Sync is a learning management system that promotes literacy skills through a digital library, online writing, peer review, and other features. It addresses needs like engaging students with technology and providing flexible access. Research found that activities are time worthy and stimulate the intellect. The innovation went through stages of need identification, research, development, and commercialization. It is being implemented in phases from 2013-2018 in schools to improve students' reading, writing, and critical thinking skills.
Este documento contiene 7 fichas informativas sobre el rol y apoyo de los abuelos de niños con autismo. Las fichas brindan consejos como compartir información y sentimientos con los abuelos, establecer tiempo de calidad regular con el nieto, educarse sobre el autismo, apoyar el tratamiento del nieto, y conectarse con otros abuelos en situaciones similares. El objetivo general es ayudar a los abuelos a comprender y adaptarse al diagnóstico del nieto, y mantener una relación amorosa y de apoyo.
Multimedia Presentation on Obsolete and Emerging Technologiesvbjrvb36
This document is a multimedia presentation by Vaughn M. Bradley Jr. on obsolete and emerging technologies in education. It discusses the overhead projector, an obsolete technology that was popular in schools during the 1980s and 1990s as it allowed teachers to write and project images. However, overhead projectors are being replaced by interactive whiteboards, an emerging technology. Interactive whiteboards allow users to control a computer display on the board and use features like video clips, polling, and virtual tools to support modern, hands-on learning. The document examines these technologies through interviews and an analysis of how they are impacted by forces like evolutionary technologies and disruptive technologies.
El documento describe los componentes clave de un comando de campaña político efectivo. Explica las diferentes posiciones de liderazgo dentro del comando como el coordinador general de campaña, el director de organización, el director de comunicaciones, y el director de movilización electoral. También describe las funciones del cuarto de guerra, que monitorea la información diariamente para guiar la estrategia y mensajes de campaña, y asegurar una respuesta rápida a los eventos.
The document provides an overview of media advocacy and how to effectively engage with the mass media. It discusses three keys to media advocacy: 1) crafting an effective message, 2) selecting the appropriate media channels to convey the message, and 3) influencing public opinion and policy. The document also covers Indian media history, best practices for press interactions, understanding television news formats, and assembling an effective press kit.
The document provides an overview of media advocacy and how to effectively engage with the mass media. It discusses three keys to media advocacy: 1) crafting an effective message, 2) selecting the appropriate media channels to convey the message, and 3) influencing public opinion and policy. The document also covers Indian media history, best practices for press interactions, understanding television news formats, and assembling an effective press kit.
The document is a report submitted by a student (Salma Begum) for their media studies class. It summarizes the process of creating a radio broadcast targeted at teenagers. Key points covered include conducting research on the interests and concerns of the target audience, learning audio editing/recording software like Audacity and GarageBand, and gaining experience with technologies like digital audio broadcasting that could be used to distribute the radio product.
The document is a report submitted by a student (Salma Begum) for their media studies preliminary task. It summarizes the key elements of the student's radio program project titled "Voice FM". It describes how the radio program uses conventions of real media, represents particular social groups, who the target audience is, and what technologies were used and learned in creating the project.
The document summarizes the process of creating a radio news product for a target teenage audience. It discusses selecting relevant news stories, using background music and sound effects to engage listeners, and conducting interviews to represent different social groups. The document also considers the technologies used and how digital media are converging platforms for listening to radio.
WideNoise is the iPhone and iPod Touch application that samples decibel noise levels, and displays them on a worldwide interactive map.
This presentations explains the why's and how's of the WideTag's WideNoise project.
Introducing the idea of crowdsourcing Ecology, WideNoise -designed by from WideTag Inc- was awarded and mentioned by NYTimes into the top10 IoT product in 2009.
Deaftel is a phone service that allows deaf, hard of hearing, and speech impaired individuals to communicate with anyone over the phone by converting voice to text and vice versa using their smartphone app. The service originated as an entry for a Twilio programming contest but gained interest from emails from the deaf community about their communication challenges, and it quickly acquired over 500 users on the first day without any advertising.
Machine Learning and telecom are combined to change communication, as summarized in the document discussing the startup Deaftel, which allows deaf, hard of hearing, and those with speech impediments to talk to anyone over the phone by converting voice to text and vice versa using their smartphone application and an AI assistant. Deaftel began as an entry in a programming contest using Twilio but gained interest from the deaf community who needed an alternative to complex relay services.
2016 TeachConnect presentation for QUT teachersnickkelly
QUT TeachConnect Presentation, August 26th, 2016.
This presentation gives a rationale for TeachConnect and its value for preservice teachers in creating a personal learning network.
Instructions for logging on to TeachConnect are included: http://www.teachconnect.edu.au
Presenters: Nick Kelly and Steven Kickbusch
Lecturer: Peter O'Brien
Location: QUT, Kelvin Grove
2016 ATEA presentation - what are beginning teachers looking for online?nickkelly
This document discusses the development of TeachConnect, an online platform designed to provide support for beginning teachers. It describes TeachConnect as aiming to be altruistic with broad participation from diverse stakeholders. The platform allows knowledge sharing through professional content, mentorship through peer and one-on-one support, and live chat features. The document outlines the four year design-based research process used to develop TeachConnect and discusses engagement metrics and lessons learned. It concludes by considering how to further develop online teacher support through national collaboration and integrating such platforms into the teaching profession.
Sistemas operativos abraham silberschatz y peter baer galvinOmar Isem
Este documento describe los pasos para configurar una nueva red inalámbrica. Explica que primero se debe instalar el hardware como el enrutador y las tarjetas de red inalámbricas. Luego se configura el enrutador con la contraseña de red, el canal y la seguridad. Finalmente, las computadoras se conectan a la red mediante la configuración de sus tarjetas de red inalámbricas con la misma contraseña y canal del enrutador.
Module 6 story board for study sync complete presentationvbjrvb36
Study Sync is a learning management system that promotes literacy skills through a digital library, online writing, peer review, and other features. It addresses needs like engaging students with technology and providing flexible access. Research found that activities are time worthy and stimulate the intellect. The innovation went through stages of need identification, research, development, and commercialization. It is being implemented in phases from 2013-2018 in schools to improve students' reading, writing, and critical thinking skills.
Este documento contiene 7 fichas informativas sobre el rol y apoyo de los abuelos de niños con autismo. Las fichas brindan consejos como compartir información y sentimientos con los abuelos, establecer tiempo de calidad regular con el nieto, educarse sobre el autismo, apoyar el tratamiento del nieto, y conectarse con otros abuelos en situaciones similares. El objetivo general es ayudar a los abuelos a comprender y adaptarse al diagnóstico del nieto, y mantener una relación amorosa y de apoyo.
Multimedia Presentation on Obsolete and Emerging Technologiesvbjrvb36
This document is a multimedia presentation by Vaughn M. Bradley Jr. on obsolete and emerging technologies in education. It discusses the overhead projector, an obsolete technology that was popular in schools during the 1980s and 1990s as it allowed teachers to write and project images. However, overhead projectors are being replaced by interactive whiteboards, an emerging technology. Interactive whiteboards allow users to control a computer display on the board and use features like video clips, polling, and virtual tools to support modern, hands-on learning. The document examines these technologies through interviews and an analysis of how they are impacted by forces like evolutionary technologies and disruptive technologies.
El documento describe los componentes clave de un comando de campaña político efectivo. Explica las diferentes posiciones de liderazgo dentro del comando como el coordinador general de campaña, el director de organización, el director de comunicaciones, y el director de movilización electoral. También describe las funciones del cuarto de guerra, que monitorea la información diariamente para guiar la estrategia y mensajes de campaña, y asegurar una respuesta rápida a los eventos.
The document provides an overview of media advocacy and how to effectively engage with the mass media. It discusses three keys to media advocacy: 1) crafting an effective message, 2) selecting the appropriate media channels to convey the message, and 3) influencing public opinion and policy. The document also covers Indian media history, best practices for press interactions, understanding television news formats, and assembling an effective press kit.
The document provides an overview of media advocacy and how to effectively engage with the mass media. It discusses three keys to media advocacy: 1) crafting an effective message, 2) selecting the appropriate media channels to convey the message, and 3) influencing public opinion and policy. The document also covers Indian media history, best practices for press interactions, understanding television news formats, and assembling an effective press kit.
The document is a report submitted by a student (Salma Begum) for their media studies class. It summarizes the process of creating a radio broadcast targeted at teenagers. Key points covered include conducting research on the interests and concerns of the target audience, learning audio editing/recording software like Audacity and GarageBand, and gaining experience with technologies like digital audio broadcasting that could be used to distribute the radio product.
The document is a report submitted by a student (Salma Begum) for their media studies preliminary task. It summarizes the key elements of the student's radio program project titled "Voice FM". It describes how the radio program uses conventions of real media, represents particular social groups, who the target audience is, and what technologies were used and learned in creating the project.
The document summarizes the process of creating a radio news product for a target teenage audience. It discusses selecting relevant news stories, using background music and sound effects to engage listeners, and conducting interviews to represent different social groups. The document also considers the technologies used and how digital media are converging platforms for listening to radio.
WideNoise is the iPhone and iPod Touch application that samples decibel noise levels, and displays them on a worldwide interactive map.
This presentations explains the why's and how's of the WideTag's WideNoise project.
Introducing the idea of crowdsourcing Ecology, WideNoise -designed by from WideTag Inc- was awarded and mentioned by NYTimes into the top10 IoT product in 2009.
Deaftel is a phone service that allows deaf, hard of hearing, and speech impaired individuals to communicate with anyone over the phone by converting voice to text and vice versa using their smartphone app. The service originated as an entry for a Twilio programming contest but gained interest from emails from the deaf community about their communication challenges, and it quickly acquired over 500 users on the first day without any advertising.
Machine Learning and telecom are combined to change communication, as summarized in the document discussing the startup Deaftel, which allows deaf, hard of hearing, and those with speech impediments to talk to anyone over the phone by converting voice to text and vice versa using their smartphone application and an AI assistant. Deaftel began as an entry in a programming contest using Twilio but gained interest from the deaf community who needed an alternative to complex relay services.
2. Quotes
"The primary problem of politics is the lag in the development
of political institutions behind social and economic change."
Samuel P. Huntington, Political Order in Changing Societies, 1968
The traps of hallow democracy: [democracy without reliable
institutions and empowered citizens], I believe that the
flames of democracy can be extinguished by slow political
erosion.
Freed Zakaria The Future of Democracy and Freedom
3.
4. Research Objectives
Learn about social media role in politics
in emerging democracies.
See how new technologies can add to
transparency and increased interests in
discussing policymaking.
5. Practical Objectives
Improve communication of the SL government.
Reduce misinformation in Somaliland, and better inform
the people about Gov’ activities.
To establish trusted source of news from the government
to the public, especially in case of emergency.
Empower citizens and reach people in remote areas in
SL and gather feedback.
Interest young people in participating political process.
6. Somaliland vs. Somalia
SL was colonized by
England, June 1960.
Somalia by Italy, 1960.
Joined to form Somalia.
Military coup in 1969.
Marxist: political and
economic deterioration.
Split in 1991.
7. Organic Democracy
Somaliland is relatively stable and functioning democracy.
Mixture of modern & traditional political organizations:
Upper: House of Elders: 82 members, appointed by tribes,
Lower: House of Representatives, 82, elected. 3 parties.
Four successful presidential elections.: 2003, 2005, 2010, 2012.
Smooth transfer of power between to the opposition in 2010.
There is more global geopolitical interests in SL.
8. Concept
Connecting elected officials, governmental
institutions with the Somali public in a
meaningful way using available and simple
technology, especially in remote areas.
Create a direct and trusted source of
information by government.
9. Original Concept
C-SPAN IN SOMALIA
Televising Somaliland parliamentarian sessions:
To increase visibility and influence of the parliament.
Visualizing political processes.
Bridging remote areas to have access to political
processes.
10. CSPAN
CSPAN was created in 1979, a low point in USA
politics.
Effects:
Increased chambers visibility and media influence.
Alerted debate format of debate to be addressed to a
larger audience.
Provide raw data and record.
84 percent of c-span viewers were registered to vote
and that 92 percent of those registered reported
voting.
11. Context in SL
Traditional media platforms (newspaper, radio, TV) in
Somaliland are confined to the capitol and its
surrounding.
Because of high illiteracy and local customs, people
prefer audio communication.
Mobile penetration in Somaliland is very high. (estimate:
1 million subscribers, close to 50%)
There are documented evidences that citizens in
remote areas feed disconnected from Hargeisa, the
center of Somaliland, (Interpeace, APD).
Media fragmentation and widespread misinformation.
24. Interactive Voice Respond
System
Interactive Voice Response (IVR) allows humans to
interact with computers by placing a voice call.
Majority of people in SL have basic phone.
IVR systems can provide innovative information
services to mobile subscribers in the developing
world.
In 2010: $750M from value-added IVR services –
Expected to grow to $3 billion by 2020.
25. Why Voice
Low level of literacy, literacy rate in Somalia is estimated around
37.8% of adult population (UNESCO, 2000-2007).
Oral Society.
A number of studies have found that voice based interface is more
effective and preferable in settings like in Somaliland.
Agriculture Discussion Forum Patel et al. CHI 2010(, M. S.
Ackerman et al, 1997. ACM, Access to Health Information by
Sherwani, ICTD 2009, 2008, IEEE/ACM, 2007, Citizen News
Journalism by Mudliar et al. ICTD 2012, Community Radio by Koradia
et al. ICTD 2012, Viral Entertainment Platform Raza et al. ICTD 2012,
Feedback on School Meals Grover et al. DEV 2012, Cgnet Swara,
Choudhary et al 2012.
27. How it works
Dial 132 to record “Somaliland election
news items. commission would like to
announce new dates to
register for upcoming
regional election.”
They hear the following:
• Welcome message
Dial 132 to get info and • Message 1: “…”
participate • After the message,
caller can provide
feedback or listen to
other callers comments.
• Message 2: “…”
• Message 3: “…”
33. Mohamed can tell Parliament
Representative (PR) to press * in case
they want to post a new
Welcome to Ila-Maqal If * is pressed If nothing is pressed then go to home
announcement
By Default: After 2 seconds
Please record your
You can specify the name of the announcement after the beep.
person only if there is one PR You are listening to the
Press any key to end recording.
announcements by Mr. X who
is a parliament representative PR records the announcement
of Somaliland. Please press 2 If 1 is pressed
Order of playback would always be anytime to skip a post. Thank you, here is what you
latest first have recorded: Play
announcement.
To change your recording press
1. Otherwise, your recording
Play Announcement: Today we would be saved.
have decided to increase
subsidy on petrol.
There are ‘N’ responses to this
announcement. Press 1 to
access the discussion.
Once the present
If 1 is pressed
announcement is over If 3 is pressed We can also provide a functionality
Play the next Here are the responses that where moderator on YouTube can
announcement others have recorded. To skip a elevate the level of post by a citizen. The
response, press 2. To record Please record your response elevated post would be equivalent to a
your own reponse, Press 3 after the beep. Press any key new announcement. All users can
anytime. to end recording. respond to the elevated post.
Play Responses:
R1 User record a message
If 1 is pressed
..
RN Thank you. Here is what you
have recorded: To change your
response, Press 1. Otherwise
your response would be
If nothing is pressed. Go to the post which you were listening saved.
rather than to initial stage
Final navigation structure.
34. Language
Technical Language was tricky.
Professional translators.
Examples: when you hear beep (car horn),
(Telephone Tone in somali)
36. Examples
Best Designs are
People record variety of messages:
Responds to “official announcement”
Songs,
jokes,
stories,
Just talk
Quran, religious advice, teaching English.
Complains,
Want to know more about the service,
Swearing at politicians
Traditional songs
42. Challenges
Switched to focus on executive branch.
Lack of political influence
lack of operational support, staff, desire, budget,
etc.
Lack of commitment.
43. Lessons Learned
Technology is a small component of a bigger
process.
Improvise and prepare of unexpected challenges.
Cool is not always the best.
Incentives matter.
Usability testing is critical.
Open minded.