This newsletter provides updates from Banca IFIS, an Italian bank, on several topics: 1) Banca IFIS launched a new digital workplace and updated its corporate identity. 2) Banca IFIS reported excellent financial results for the first nine months of 2014, driven by improved credit quality. 3) Over 120 Italian and foreign banks attended Banca IFIS' Repo Market Convention to discuss ECB monetary policy and post-trade infrastructure.

1. 03 2014
Newsletter 11 30 October 2014_Special Edition
01_“Communication and community:
when information becomes efficient”
by Mara Di Giorgio
02_9 months 2014: Banca IFIS’s excellent
results driven by credit quality
03_Repo Market Convention:
over 120 Italian and foreign banks
at the conference in Mestre
04_3rd NPL Meeting, financial
“contamination” of distressed loans
05_#IFISTOUR14: when digital
technology helps SMEs
06_Tools and techniques for a better
relationship between business and bank
07_ #IFISJob: the recruitment revolution
in the banking sector
08_Agenda
09_Contacts
SPECIAL EDITIION
IFIS BLOG TOUR
2014
24-25 OCTOBER
Venezia - Vienna
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2. 02
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Mara Di Giorgio,
Head of Communication
and Investor Relation
about events, regulatory changes and, in ge-neral,
all communications from Bank to Bank
managed by multiple internal departments?
This is just one of the functions of the digital
workplace Banca IFIS launched in October
2014, which marks an important milestone
for the professional life of all of us, together
with the other big news of 2014: the new cor-porate
identity. For the latter it is not a cle-an
break with the past but an evolution that
follows the identity of the Bank: innovative,
dynamic, social. The logos of the business
units have been given new colors, inspired
by Credi Impresa Futuro and CrediFamiglia,
as well as supporting material, with simple
linear dedicated graphics, accompanied by a
clear and legible font. The only logos not to
change are the institutional Banca IFIS and
Gruppo Banca IFIS along with those recently
updated: contomax, rendimax, Credi Impresa
Futuro and CrediFamiglia.
We have also decided to describe all this - and
more - in IFIS Magazine, the annual glossy
magazine, which is the third big news of 2014:
almost 90 pages of work, explained textually
and visually looking objectively at the state
of things. To demonstrate, both internally and
externally, our present identity associated with
that growth - as the Bank and as people - that
sets us apart from the rest.
01 Communication and community:
when information becomes efficient
by Mara Di Giorgio
Every day, in the professional lives of all of
us, there is an inescapable fact, important but
too often overlooked: we receive hundreds of
e-mails with attachments of varying sizes, con-taining
messages of varying levels of urgency.
The results of this invasion of electronic mail
aggressively impact not only the work envi-ronment
of the recipient, who is buried by cor-respondence,
but also that of the sender, who
often waits a very long time to receive a re-sponse.
“Too much mail” syndrome sometimes
has serious side effects, so it is worth pausing
briefly to list a few examples:
• Days spent making various attempts to
read emails and then postponing the task to
a later date;
• Answers are temporally inconsistent with
the questions asked in the original emails;
• You lose all sense of the urgency of commu-nication,
along with the relevance of the infor-mation
given.
So too many mails = less efficiency. And less ef-ficient
means departing from the social payoff
- #TIME “Tutti Insieme Miglioriamo Efficienza”
(Working together we improve efficiency). So
why not use the main instrument of internal
communication, IFIS4YOU, a vital hub of con-tact
between colleagues and co-workers, to sha-re
internal information, press releases, news

3. 03
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The results images are
available on @BancaIFIS
Twitter account
On October 28 Banca IFIS approved the inte-rim
report for the first nine months of 2014.
Once again the Bank brought excellent re-sults
to customers, investors and market, dri-ven
by credit quality and by the performance
of the capital adequacy ratio, with total own
capital ratio that touches 15%.
“Excellent credit quality is the key element
of this last quarter – stated the CEO Giovan-ni
Bossi – and it should be noted that this
result was achieved although the scenario
is still adverse. The improvement is not li-
02 9 months 2014: Banca IFIS’s
excellent results driven
by credit quality
3RD QUARTER 2014
30th June - 30th September
mited to bad loans, which have become sub-stantially
negligible: it involved all impaired
loans categories in general. This confirms
that our business model, which supports
SMEs without prejudice to credit quality,
is successful. The results – Mr Bossi added
– are satisfying in terms of profits, equity,
and available liquidity. In the next quar-ters,
then, the Bank will continue to support
Italy’s real economy, generating positive
returns for shareholders and improving its
growth prospects”.
FIRST 9 MONTHS OF 2014
1st January - 30th September
• Net banking income: 210,8 million Euro (+8,6%)
• Profit for the period: 74,2 million (+10,5%)
• Net profit from financial activities:
181,1 million Euro (+13,5%)
• Non performing loans on loans ratio in the
Trade Receivables sector: 1,5% at September
2014 from 2,6% at December 2013
• NPL coverage ratio: 86,6% at September 2014
from 78,4% at December 2013
• Cost of credit quality:
189 bp (333 bp at 30 September 2013)
• Hiring up: over 89 new resources employed
by the Group
• Constant improvement of Total
Capital Ratio: 14,9%
• Net banking income: 67,8 million Euro (+8,6%)
• Net profit from financial activities:
59,3 million Euro (+9,5%)
• Net profit: 24,1 million Euro (+4,6%)

4. 04
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Watch the video of the
Repo Market Convention
on the Banca IFIS
TV channel
03 Repo Market Convention: over 120
Italian and foreign banks at the
conference in Mestre
Discussions on ECB monetary policy deci-sions,
analysis of opportunities and implica-tions
deriving from the Euro-system’s new
regulatory platform, optimization of collate-ral:
these were the main topics of the de-bate
which took part in the first half of the
Repo Market Convention, the conference
organized by Banca IFIS, the London Stock
Exchange, MTS and Monte Titoli at which
about 120 Italian and foreign credit institu-tions
were present.
Giovanni Bossi, CEO of Banca IFIS., states
“The Repo market has been, and continues to
be, a great tool in the management of bank li-quidity:
today, this support is proving itself to
be of great help in achieving systemic stability.
Today’s convention recorded important respon-ses
from credit institutions, also as a result of
recent ECB decisions. We have witnessed that
operators in the sector want to discuss, com-pare
and contrast these technical but delicate
topics. The Repo market is one of the instru-ments
that better transfers monetary policy
measures to the real economy, which must al-ways
be our main focus.”
“Changes in the European legal framework,
and the implementation of T2-S in particu-lar,
give the post-trade infra-structure a cru-cial
role in harmonizing capital markets in
the Eurozone” commented Paolo Cittadini,
C.E.O. of Monte Titoli. “This process is an op-portunity
for us to offer our clients services
that are ever-more efficient and integrated,
and to compete at an international level from
a strong standpoint. Monte Titoli, indeed, is
the main central deposit in the first wave of
migration to T2-S and it is fully committed to
monitoring and facilitating the migration pro-cess
of its current and future clients’ assets
within the new platform”.
Also speaking at the conference, at 4:30pm, was
Maria Cannata, Head of the Ministry of Econo-mics
and Finance’s Treasury Department.
The contents of the convention are available
on the web through the Live Tweeting. The
official hashtag is #REPO
Maria Cannata

5. 05
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Watch the video of the
3rd NPL Meeting on the
Banca IFIS TV channel
ring the event is very important: if we are able to
“digest”, to free up balance sheets from deterio-rated
assets, banks could make space for loans
to SMEs and families, significantly influencing
the GDP index. However, the limitations of ban-ks
in terms of Equity continues to be the reason
for which lending institutions are not able to lend
credit and accelerate loans”.
Steven Fredrickson, President, CEO and
Chairman of PRA Group gave the confe-rence
his views and experience of the NPL
market in America, focusing, in particular,
on debt purchasing.
Among the companies that took part in this
conference are: Italfondiario, Prelios, Bank
of America, Hoist Finance, Banca IFIS, In-trum
Justitia, Santander, Cerved, Anacap
and Guber.
For more information: www.nplmeeting.it
04 3rd NPL Meeting, financial
“contamination” of distressed loans
Almost 200 people representing funds, in-vestment
companies and banks, together
with other players involved in the manage-ment
of distressed loans, took part in the 3rd
NPL meeting - the annual, international wor-kshop
on non-performing loans organized by
Banca IFIS, PwC and Credit Village.
The participation of many Italian and internatio-nal
players in this event, from around 100 com-panies
in the NPL sector, was very significant.
During the day, data and analysis on total
non-performing loans in Italy and Europe
was presented, as well as growth forecasts
for the domestic market compared to Euro-pean
and international markets. The three
roundtables investigated business aspects
from three different points of view; the origi-nators,
the buyers and the servicers.
“Today we enjoyed a privileged and in-depth view
of the financial geography of non-performing lo-ans
in Europe and U.S.A.” stated Giovanni Bos-si,
CEO of Banca IFIS. “This Meeting has become
a hive, a laboratory of financial “contamination”
of bad loans. Different points of view were analy-zed
and interesting and sometimes innovative
solutions were proposed, even for this sector that
is becoming ever-more present in our everyday
lives. The overall consideration which arose du-

6. 06
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was the main focus of the discussion. A delicate
topic especially for Italian small and medium-size
companies, fighting against a very rigid credit
lending system. A topic that Banca IFIS is tac-kling,
once again, with an innovative approach.
Once in Vienna, the 12 protagonists received a
welcome speech from Giovanni Bossi, CEO of
05 #IFISTOUR14: when digital
technology helps SMEs
It’s back, a year after, Banca IFIS workshop on the road with the protagonist
of the SMEs digital world.
Enterpreneurs and web opportunities: these are the main subjects of the
discussion of the mini-hackathon started by Banca IFIS in 2013.
Read the account of the
second Banca IFIS blog
tour on Storify:
12 bloggers, 3 workgroups, one challenging com-petition:
develop a strategy to bring up to 20.000
additional customers in two years. On the web,
naturally. This is, in a tweet, the recap of the se-cond
blogtour, that took place in Vienna on 24
and 25 October. Credi Impresa Futuro, the Banca
IFIS brand dedicated to the financing of SMEs,

7. 07
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ple from bloggers to influencers with whom we
are sharing ideas and avenues and methods of
presenting ourselves, in the best possibile way,
to enterprises on the web. This is part of the
bank’s DNA, which has an increasingly advan-ced
digital identity: we wish to explore every
possible method of enabling dialogue with our
customers of today and tomorrow”.
Knowledge of the business, a widening of the
network and a “healthy” obsession with the im-portance
of the customer: these are the drivers
that awarded victory to the group named “Se-zessionstil”,
consisting of Barbara Bonaventu-ra
(mentis.it), Nicola Zago (sharazad.com) and
Francesco Favaro (mktrsclub.com).
Banca IFIS, who, together with Mara Di Gior-gio
(Head of Communication) and Raffaele Zin-gone
(Head of Strategic Planning), explained
the brief and the challenge to be given to the
groups. Bloggers were free to choose their to-ols,
to be used along with their knowledge of
the commercial mechanisms of Banca IFIS: a
challenge also in terms of time, less than 24
hours to complete the strategy that would be
presented to the IFIStour judging panel.
“I believe “contamination” is the watchword
on this blogtour” said CEO Giovanni Bossi.
“Contamination between a bank that is highly
focused on the needs of small and medium en-terprises,
such as Banca IFIS, and twelve peo-

8. 08
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06 Tools and techniques
for a better relationship
between business and bank
Credi Impresa Futuro and Fondazione
CUOA promote work culture with a series
of meetings dedicated to businesses
Banca IFIS, in line with the effort it has shown
in promoting corporate culture, launches a
new initiative aimed at enterprises. The goal
of supporting the training of sector professio-nals,
an ever-present aim for Banca IFIS, was
also explored in 2013 through the collaboration
with Digital Accademia and the organization
of projects such as “Enterprises in the Digital
Age”, a free course held at Banca IFIS headquar-ters
and aimed at entrepreneurs, CEOs, Gene-ral
Managers, CFOs and Marketing Managers.
Banca IFIS has chosen to increase its efforts pro-moting
corporate and financial culture, tighte-ning
a partnership between Credi Impresa
Futuro, the organization dedicated to providing
financial support and credit management ser-vices
to Italian companies, and Fondazione
CUOA, a management school operating on both
a national and international level. The two orga-nizations
have created a series of events entitled
“Tools and techniques for a better relation-ship
between business and bank”. The series is
formed of three meetings, is completely free and
is dedicated to entrepreneurs, General Managers,
CFOs and Business Managers in the regions
of Brescia, Verona and Bergamo. The course,
run by teachers from the Fondazione CUOA, has
been created with the aim of offering tools and
techniques to enterprises to allow them to plan
their resources, evaluate debt sustainability and
to present financial plans correctly to banks.
www.credimpresafuturo.it
www.credimpresafuturo.it
Follow the lessons on
Twitter with the hashtag
#CIF and the account
@CredImpresaF

9. 09
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#IFISJob: the recruitment revolution
in the banking sector
The Banca IFIS Group is a dynamic and constan-tly
changing entity: for this reason it is always
looking for talent to be included in its staff. The
Bank is looking both for young people, who will
grow and be trained inside the company, and se-nior
figures who can bring their expertise.
The positions currently open are: Data Mana-ger
(Mestre); Legal Personnel (Mestre); Securi-ty
Management Personnel (Mestre); Business
Intelligence Analyst (Mestre); Credit Consul-tant,
Area NPL (Milano, Torino); Credit Mana-ger,
Banca IFIS division (Torino).
07
To keep up-to-date on
the available positions
at Banca IFIS visit our
LinkedIn page The evolution of recruitment.
Web streaming open day for new positions
Banca IFIS shakes up the recruitment process launching its Web Streaming Open Day, the
first in Italy. The first edition of the initiative, dedicated to the recruitment of CrediFamiglia
credit consultants, was streamed on October 22nd at 7pm.
The Web Streaming Open Day is a virtual experience: thanks to the live streaming and to
Skype interviews, candidates are able to attend the presentation on Banca IFIS and on the
role they are applying for, with the possibility of sending questions and scheduling their
Skype interview with our HR professionals.
Here are the dates for the next Web Streaming Open Day:
• 12 November, 7pm selection for Credi Impresa Futuro commercial representatives. Credi
Impresa Futuro is the brand dedicated to financing Italian businesses. To apply, visit the site
credimpresafuturo.it
• 2 December, 7pm: online selection for Credifamiglia credit consultants. To participate,
send your CV to: credi@credifamiglia.it

10. 010
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• 21 November: One Day in Venice – Banca
IFIS Headquarters, Mestre. Fifth edition of
the event organized by Banca IFIS dedicated
to Italian companies listed on the Italian stock
exchange. Companies will have the opportu-nity
to meet institutional investors during one-to-
one meetings.
• 26 November: 11th Annual Economy&Finance
- Milan, via Monte Rosa 91 (9-3:30pm). Giovanni
Bossi, CEO of Banca IFIS, is attending the con-ference
organized by Il Sole 24 Ore bringing his
view on SMEs and the banking sector in Italy.
• 26 and 27 November: “Credito al Credito”
ABI – Rome, Palazzo Altieri (Piazza del Gesù,
49). Fifth edition of the conference focusing on
providing credit to individuals and families.
DECEMBER
• 2 December: CrediFamiglia’s 3rd Web
Streaming Open Day. Third appointment of
the online selection of candidates for the role of
CrediFamiglia credit consultants.
• 10 December: Akros Conference - London.
• 11 December: Investor Relations Summit
– London.
For information on events and conferences
write to comunicazione@bancaifis.it
08 Agenda
NOVEMBER
• 4 November: OAM Conference – Rome,
Centro Congressi Roma Eventi Fontana di
Trevi (Piazza della Pilotta, 4). First Confer-ence
of the “Organismo Agenti e Mediatori”
(Italian Association of Credit Agents) to elicit
the views of major institutions on the sec-tor’s
evolution.
• 5–7 November: TransPoland 2014 – War-saw.
IFIS Finance is attending the International
Fair of the Transportation and Logistics Sector.
• 12 November: Credi Impresa Futuro’s
1st Web Streaming Open Day. Banca IFIS is
looking for new resourses to widen its Credi
Impresa Futuro retail network through an on-line
candidate selection process. Info: credim-presafuturo.
it
• 17 November– CrediFamiglia’s 2nd Web
Streaming Open Day. Second appointment
with the online selection of candidates for the
role of CrediFamiglia credit consultants.
• 19 November: 8th Credit Village Day
– Crowne Plaza Milan Linate. Conference
organized by Credit Village on the credit
collection sector. CrediFamiglia is sponsor
of the event.
• 20 November: Legal Factory Convention
– Milano, Crowne Plaza.
The picture of an event in
Banca IFIS Headquarters
in Mestre (Venice)

11. 011
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Financial Calendar
Banca IFIS shares on the Stock Market
Share Ownership
18/11/2014 Board of Directors Venezia Mestre (Italy)
18/12/2014 Board of Directors Venezia Mestre (Italy)
Price on 30/06/2014 €15,70
Min-Max 2014 €11,57 (03/02/2014) - €16,35 (04/04/2014)
Number of shares 53.811.095
Capitalization at 30/09/2013 € 844.834.191,5
1-month performance -10,27%
6-month performance -12,54%
1-year performance +22,70%
Financial year dividend 2013 €0,57
Specialist Intermonte S.p.A.
After two months (June/July) in which the price per share of Banca IFIS stood at around 13 - 14
euro, August saw the start of a significant price trend for the Bank. On August 22 shares reached
a peak of 15,95 euro per share, the highest since 30/06 and the beginning of September has seen
similar performance, with prices remaining at almost €15,8/share.
Sebastien Egon Fürstenberg 52,651%
Float 37,962%
Giovanni Bossi 3,417%
Riccardo Preve 2,321%
Marina Salamon 2,000%
Treasury stock 1,649%
30/09/2014
30/09/2014

12. 012
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09
Coverage by analysts
Follow us on Contacts
twitter.com/BancaIFIS
www.facebook.com/Banca.IFIS
www.linkedin.com/company/banca-ifis
www.youtube.com/user/BancaIFIS
tvchannel.bancaifis.it/
www.bancaifis.com
bilancio.bancaifis.it
Investor Contact: Mara Di Giorgio
Email: mara.digiorgio@bancaifis.it
Phone: +39 041 502 7623
Mark Thomas
Edison, Investment Research
financials@edisoninvestmentresearch.co.uk
Irene Rossetto
Intermonte
irene.rossetto@intermonte.it
Christian Carrese
Intermonte
ccarrese@intermonte.it
Contacts