and the training department. over 1,000 applications. The selection was The “Giovani Leoni” project is an important carried out through a series of tests and opportunity for young graduates to enter the interviews aimed at identifying the profiles world of work, gaining experience in the credit most suited to the bank’s business. sector and contributing to the growth of the The new recruits will undergo a six-month Group. Banca IFIS confirms its commitment to training period, divided into classroom investing in young people and their professional lessons and on-the-job training, to learn

1. 03 2013
Newsletter 7
30 September 2013_Quarterly newsletter
01_Editorial: From reputation to
reputational risk by Kristian Tomasini
02_Banca IFIS, growing earnings and profitability
in first six months of 2013. Prospects for
the second half of 2013 are positive
03_Contact, innovation, dialogue: it’s
Credi Impresa Futuro, new service for
Enterprises from Banca IFIS
04_The 2nd NPL Meeting:
06_Initiatives: on twitter #CapireBorsa
the International workshop
and on the blog SalvaRisparmio
on the Non Performing Loans sector
(with a new look) Savings Dictionary
05_Success for the first Credit Storming,
07_Giovani Leoni:
digital lab on the theme of Innovation
new growing talents
08_Careers: job opportunities
in the credit world
_New methods of communication for the
Bank: the visual works of Laura Bortoloni
09_In Agenda
10_Contacs
I N T E R N AT I O N A L W O R K S H O P
O N
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T H E
N O N - P E R F O R M I N G
L O A N S
S E C T O R

2. 02
01
Editorial:
From reputation to reputational risk
by Kristian Tomasini
Several scandals have hit the financial sector
is one of the key elements that can help build
in recent years, creating a generalized decline
long-lasting relationships and it therefore
in trust, attested to by ample market research
forms the foundations of “ecological” business.
conducted by prestigious research institutes.
CeSaR defines this trust as “the long-term
Research by the Reputational Institute for
reputational component on which it is possible
Kristian Tomasini,
example, shows a decline of around 4% in the
to build stable relationships with stakeholders”
Chief Risk Manager
reputational index from 2012 to 2013.
Emotional Involvement: it can easily be
Gruppo Banca IFIS.
What does “reputation” mean and to what risks
imagined how difficult it is to create reputation
does it expose us?
in conditions of social anxiety; the economic
Most likely, if a person were asked to define the
context of a country influences the public
word “reputation” they would think back to a
perception of companies and their ability to
situation that had caused embarrassment and/or
respond to needs. Hence it becomes essential
created some form of “image damage”, that is;
to prove, with facts, the value of the alternative
each of us has our own personal interpretation.
approach taken by Banca IFIS as opposed to that
The centre for reputation studies (CeSaR)
of the general financial environment.
gives the following definition: “Reputation is
Reputational risk is meant as a negative
an overall judgement on an organization, given
perception of a bank’s image that can affect its
by those who, directly or indirectly, influence the
ability to maintain or develop its business.
work (stakeholders).”
This risk has, in recent years, become an aspect
What, then, can influence this judgement?
about which brokers are particularly sensitive,
The trust that a person puts in an organization
so much so that it has been dealt with at a
Fig. 01 - Emotional involvement
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3. 03
prudential supervision regulation level.
The process of risk management can be thought
The measurement of risk, which can occur through
of as divided into two essential situations:
qualitative or quantitative methodologies, presents
• Minimization of cases through actions aimed
obvious difficulties due to its nature. Identifying
at reducing the probability of the occurrence of
economic or financial losses related to reputation
events that worsen reputation.
is a difficult process which can, however, be traced
• Minimization of damage through mitigation
to a decline in market share, reduction in brand
actions.
value, the loss of strategic relationships with
Banca IFIS, in the specific activity of the recovery
partners and suppliers, difficulty in recruiting and
of non-performing loans, has adopted a series of
retaining talent, rating agency downgrading etc…
rules aimed at mitigating risk ex-ante, ranging
One factor that can amplify the consequences
from the creation of the CrediFamiglia brand
of risk is visibility: not all events that contain
to the initiation of ad hoc training programs.
potential risk result in crisis if they are not
It also provides ex-post monitoring aimed both at
accompanied by a “sounding board”. In this
assessing conduct during the recovery process
regard, attention must be paid to how, in the last
and the resulting image of the bank, and of
decade, the use of innovative communication
monitoring grievances/complaints received,
tools such as the Internet, social media and
making sure to perform checks on the quality of
blogs has increased this risk.
information provided.
Fig. 02 - Exposure: social media and risk
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4. 04
02
Banca IFIS, growing earnings and
profitability in first six months of 2013
Prospects for the second half of 2013 are positive
The Board of Directors of Banca IFIS met today under the chairmanship of Sebastien von Furstenberg
and approved the results for the first half of 2013.
The first half (1 January-30 June 2013):
• Net banking income increasing by 22,7% to 132 million Euro.
• Net profit from financial activities increasing by 14% to 105 million Euro.
Giovanni Bossi,
• Cost/income ratio further improving, down to 28,1% from 32,2%.
C.E.O. Gruppo Banca IFIS.
• Profit for the period increasing by 16,7% to over 44 million Euro.
• Turnover for the first six months: 2.509 million Euro.
• Retail funding exceeded 3,9 billion Euro.
• Non-performing loans/total loans in the trade receivables sector: 3,5%, compared to 4,3% at
the end of 2012 and 3,7% at 30 June 2012.
• 70 new employees taken on in the first six months of 2013.
• Solvency: 13,9%.
• Core Tier 1: 14,2%.
The second quarter (1 April-30 June 2013):
• Net banking income amounting to 65 million Euro (+18,2%).
• Net profit from financial activities increasing by 14,0% to 52 million Euro.
• Net profit amounting to 21,6 million Euro (+19,6%).
“With its excellent results for the first half of
the year, Banca IFIS confirms the soundness,
why we have launched two new projects we
sustainability and profitability of its business
strongly believe in: CrediFamiglia and Credi
model. Increasing profit margins, continually
Impresa Futuro.”
falling
decreasing
The Group’s prospects for the second half of
impaired assets bolster the Group’s position to
2013 are positive. Operations in support of
grow in the future” says the Chief Executive
businesses could be positively influenced
Officer Giovanni Bossi, adding: “households
by both the opportunities to acquire new
and businesses continue to be the pillars of
customers and new loans, which will be a focus
our daily work. We are committed to building
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new confidence in Italy’s economy, and this is
for the bank in the second half of the year,
operating
costs
and

5. 05
and the still modest availability of credit on
As far as non-performing loans are concerned,
the market in the light of the caution of non-
the several portfolios of receivables due from
specialist banks in supporting companies with
households that originators are expected to
traditional credit instruments. Performance
place on the market will be thoroughly assessed.
in the year will in any case be influenced by
As for funding, the reduction in interest rates
the trend in credit quality, a key variable for
paid to customers due to market changes will
the banking market in challenging economic
lead to a significant and increasing fall in the
times. Three new branches will open in
average cost of funding, which has reached
Italy, and a new recruitment campaign will be
truly exceptional levels in absolute terms.
launched with the aim of strengthening the
bank’s relations with business customers.
HIGHLIGHTS
NET PROFIT
BALANCE SHEET - ASSET STRUCTURE
BALANCE SHEET - FUNDING STRUCTURE
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6. 06
03
Contact, innovation, dialogue:
it’s Credi Impresa Futuro, new service
for Enterprises from Banca IFIS
“Contact, innovation and dialogue”: are the
the ‘web-user’ to the people at Credi Impresa
main ingredients making up Banca IFIS’s
Futuro from whom the web-user can obtain
new service dedicated to enterprises and, in
assistance and information (like toll free
particular, entrepreneurs.
numbers, this direct line is completely free);
Indeed, Credi Impresa Futuro doesn’t only offer
• Read and get more information on doing
companies the possibility of obtaining financing
business thanks to the contents of the MondoPMI
Visit the website
but is also a multi-channel tool through which
blog, directly viewable from the branches’ home
www.credimpresafuturo.it
it is possible to ask for information, deepen
pages of the website www.credimpresafuturo.it;
one’s knowledge on particular topics, and use
• Have at one’s disposal dedicated, local
the new communication tools that Banca IFIS
information; well-researched, highly detailed
has provided for entrepreneurs.
local news important to help the enterprises
The new logo will be inseparably accompanied,
and Banca IFIS’s sales network in each area of
therefore, by a new way of working: for Credi
Italy to do business;
Impresa Futuro this means the website, both
• Compare and confront, share discussions
innovative and useful; boasting numerous
and, generally, talk to other enterprises and
already-active on-line tools which allow
businesses linked to this sector thanks to Credi
enterprises to:
Impresa Futuro’s and MondoPMI’s Facebook
• Apply for financing directly from the website;
and Twitter platforms, so as to encourage
• Find information and contact details for our
and develop a shareable, entrepreneurial and
various branches and respective consultants;
social dialogue;
• Use the on-line telephone service, “Filo
• Use all the above services – above all through
diretto” (Direct line), which can be activated
mobile devices like tablets and smartphones.
directly from the site and which connects
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7. 07
04
The 2nd NPL Meeting:
the International workshop
on the Non Performing Loans sector
September has been a moth full of events
International speakers discussed about
in Banca IFIS: one of the most important
various themes. The participation of the
For further information
ones was the 2° NPL Meeting on the 19th
public was also active.
and to discover the program
of October, organized in collaboration with
Opening the conference Ms. Jan Stieger,
and the speakers of
PwC and Credit Village, hosted in Villa
President of DBA International (American
the 2° NPL Meeting
Furstenberg, Banca IFIS’s Headquarters.
Debt Buyer Association): a presentation that
visit the official website
About
(originators,
allowed speakers and public to compare the
www.nplmeeting.it
collection and funding societies) took part
American system of collection with Italian
at the conference in which Italian and
and other foreign countries.
150
professionals
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8. 08
05
Success for the first Credit Storming,
digital lab on the theme
of Innovation in the credit world
The 17th and 18th September Banca IFIS
Business School (Milan) and from the Masters
literally got “stormed” by ideas of the
in Scientific Journalism of Sissa (Trieste).
participants of Credit Storming, the first lab
Some “mentors” and managers from Banca
focused on the link between innovation and
IFIS supplied content support together with
credit. Forty young innovators developed
useful consideration for the processing of the
ideas concerning credit across different
projects.
Discover tweets and
themes: each of the four groups consisted of
The participants, particularly the storytellers,
photos on momentz
young innovators belonging to the H-Farm
tweeted
Incubator, Digital Accademia and Marketing
(#creditstorming) describing, via the Net, the
Arena, mixed together with some employees
development of Credit Storming. At the end of
and some storytellers, who were students
the second day a jury, composed of Banca IFIS
from the Masters in Economic Journalism
top management and Riccardo Donadon, Head of
and Digital Information of Il Sole 24 Ore
H-Farm, identified the most original projects.
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the
themes
of
their
groups

9. 09
New methods of communication for
the Bank: the visual works of
Laura Bortoloni
For the whole duration of the Credit
Storming event, Laura Bortoloni, freelance
speakers and workgroups, catching the most
communication
designer,
relevant moments of the events. A new method
produced the images that accompany this
of communication, in line with Banca IFIS’s
newsletter.
desire to experiment with new styles of dialogue
For the CreditStorming, the Workshop on
and information, useful to anybody keen to learn
the Non Performing Loans Sector and the
www.laurabortoloni.com
synthesis of the concepts expressed by the
about certain topics that are sometimes treated
presentation of Credi Impresa Futuro, Laura
in an overly complicated manner.
and
graphic
transformed live events into illustrations, a
I N T E R N AT I O N A L
WORKSHOP
ON THE NON-PERFORMING LOANS SECTOR
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10. 010
06
Initiatives: on twitter #CapireBorsa
After
the
success
of
#capirebilancio,
Banca IFIS launched, on September 23rd,
a new “social education” project called
#CapireBorsa, in collaboration with the
Italian Stock Exchange, explaining stock
See the launch video
values and market terms on twitter to improve
on the Banca IFIS
the economic knowledge of its readers, useful
YouTube channel.
for managing everyday situations and for
developing cultural and economic awareness,
also through social networks.
The video that launches the initiative
highlights the keywords of finance: local,
global, real. In particular, real means “actually
in existence or in existence on the Stock
Market”. It means to know and to measure in
order to make an investment.
Tweets with the hashtag #CapireBorsa are
published daily on the @BancaIFIS profile,
on that of the C.E.O. @GiovaniBossi and on
the accounts of @rendimax, @contomax4you,
@MondoPMI, @streetnetworkIT.
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#CapireBorsa

11. 011
On the blog SalvaRisparmio
(with a new look)
Savings Dictionary
More
than
a
year
after
its
birth,
SalvaRisparmio wants to bring discussion
SalvaRisparmio, Banca IFIS’s blog dedicated
and debate around the topic of savings: it
to Saving, has been given a new “look”: the
gives information on how to save in different
colours are green and yellow, energy and
daily situations, on how to run a current or
Do you want to know
vitality and the new creativity recalls the
deposit account, on the various bill payments
the definition of a term
growing trend of economic graphs, but
with a space dedicated to comments by the
related to savings? Ask it to
lighter and more harmonious. On the left,
users. The research and the publication of
redazione@salvarisparmio.com
four buttons allow the visitor to share the
news on economic and current topics is done
contents of SalvaRisparmio on the main
thanks to the selection of the newsroom.
social networks (FaceBook, Twitter, Google+
The blog wants to be also an educational
and LinkedIn).
platform, with numerous inititives and
Together with the new layout, SalvaRisparmio
features. Latest news concern the possibility
launched the Savings Dictionary, that
for the readers to listen to the articles’
aims to explain to readers terms about both
podcast, both in Italian and English, directly
economy and savings, to increase their
online on the blog pages.
awareness towards those topics and give
useful information to the blog’s visitors.
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12. 012
07
Giovani Leoni:
new growing talents
Banca IFIS is set to employ sixty-five new
continuing growth. A trainee scheme that keeps
staff in Italy, thanks to the project “Giovani
improving, through quality control and results
Leoni”, created in 2007 with the goal of
evaluation, run thanks to the collaboration
increasing the presence of Banca IFIS on
with the HR department, the sales managers
the market; the current edition reached its
and all the teaching staff.
Discover the images
conclusion in September.
The people involved in the last edition have
on Banca IFIS’s
The youngsters, after the selection process,
shown great enthusiasm and participation,
Facebook fanpage.
faced a complete training itinerary with three
and they are willing to step in to contribute to
different
the growth of the young and innovative reality
learning
typologies:
theoretical
training in the classroom, practical training
and supporting the person in charge.
This is the eighth edition and more are
planned for the future, confirming the Bank’s
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of Banca IFIS.

13. 013
08
Careers: job opportunities
The dynamic evolution of Banca IFIS Group continues, along with the search for talent to add to its
workforce. The Bank is targeting both youngsters, for whom it provides training and professional
growth within its organization, and senior figures, who can contribute with their experience.
Currently, there are various job openings: Legal Services Employee, Customer Service contomax
Visit the website
Employee – both in Venice; Sales Managers for various divisions of Banca IFIS: Bologna, Verona,
www.bancaifis.com
Toscana-Umbria, Gallarate, Torino; Internship - Back Office (Division - Banca IFIS International);
or the Careers section on
Financial activity agent (area: NPL Banca IFIS), throughout Italy.
Banca IFIS’s LinkedIn page.
“Banca IFIS becomes partner of the MA.D.E.E. IV of Digital Accademia, the MasterLab in
Digital Economics & Entrepreneurship”
Banca IFIS supports especially the virtuous work of the small&medium enterprises and wants
to be partner of the enterpreneurs in the beginning and development of their business, offering
real support both through professional competences and the numerous initiatives that the Bank
offers. For this very reason Banca IFIS decided to substain the Ma.d.e.e. Master, supportino the
diffusion of digital innovation in the Italian SMEs.
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14. 014
09
In Agenda
OCTOBER
• 1-2 October: Banca IFIS at STAR Conference
To be always updated on
events, conferences and
NOVEMBER
• 11 November: Corriere Innovazione’s Big
Event on social innovation (Verona).
London
• 15 October: 2 Webinar CrediFamiglia on how
nd
meetings follow
to structure correctly a CV and how to
@BancaIFIS on Twitter
candidate for a job position – live on Tv
or become fan of our
Channel Banca IFIS
fanpage on Facebook.
• 13 November: Board of Directors of Banca IFIS
Approval results of 3Q
• 14 November: The 7th edition of the Credit
Village Day wants to reflect on the social
• 25-26 October: BlogTour #30IFIStour
To celebrate the 30
th
anniversary, Banca
IFIS organises a BlogTour with bloggers
belonging to digital marketing sector in a
“storytelling travel”, rich of social media and
personal interaction.
impact of loans collection in the fifth year of
one of the worst crisis ever.
• 20 November: 3nd Webinar CrediFamiglia
Live on TV Channel Banca IFIS
• 22 November: One Day in Venice - Villa
Furstenberg, HQ Banca IFIS, Mestre (Venice)
• 31 October: “Who saves find a treasure” event
organized to understand the value of money
in occasion of the World Saving Day - Villa
Furstenberg, Banca IFIS’s HQ, Mestre (Venice)
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• First week of December: Pillole di Futuro,
HQ Banca IFIS, Mestre (Venice)

15. 015
Financial Calendar
13/11/2013
Approval 3Q Results
Venezia - Mestre (Italia)
Banca IFIS’s shares on the Stock Market
Price on 30/09/2013
30/09/2013
9.89€
Min-Max 2013
5,525 (02/01/13) - 10,26 (27/09/13)
Number of shares issued
53.811.095
Capitalization
532.191.729,55 €
1 month performance
+ 4.44%
6 month performance
+ 47.39%
1 year performance
+ 88.20%
Dividend paid
0,37€ (06/05/2013)
Specialist
Intermonte Spa
On the 4th October 2013 La Scogliera S.p.A. has completed the placement, previously announced on 3 October 2013, of
6,000,000 ordinary shares of Banca IFIS S.p.A. equal to approximately 11% of Banca IFIS’s share capital, for an amount
equal to Euro 54.6 million.
In relation to Banca IFIS’s title, all financial reports and updates done by Edison and Intermonte gave judgement of Hold/Buy.
Shareholders’ breakdown
04/10/2013
Sebastien Egon Furstenberg
56.68%
Floating
34.88%
Giovanni Bossi
3.42%
Riccardo Preve
2.40%
Banca IFIS shares
2.62%
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16. 016
10
Contacts
Coverage by analysts
Marco Cavalleri
Mark Thomas
Banca Akros
Edison, Investment Research
marco.cavalleri@bancaakros.it
financials@edisoninvestmentresearch.co.uk
Christian Carrese
Irene Rossetto
Intermonte
Intermonte
ccarrese@intermonte.it
irene.rossetto@intermonte.it
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Contacts
https://twitter.com/BancaIFIS
Website: http://www.bancaifis.com
http://www.facebook.com/Banca.IFIS
Website of 2012 financial statements:
http://www.linkedin.com/company/banca-ifis
http://bilancio.bancaifis.it
http://www.youtube.com/user/BancaIFIS
Investor Contact: Mara Di Giorgio
http://tvchannel.bancaifis.it/
Email: mara.digiorgio@bancaifis.it
Phone: +39 041 502 7623
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