Jelena Manić Radoičić and Tamara Stanojević Workshop presentation from Cross-Border Seminar 2017 in Belgrade

1. ICT Platform for Inclusive Career
Services: Virtual Counselling in
Serbia
Belgrade, October 4, 2017

2. Belgrade Open School
Educational organisation that develops
human resources, improves public policies
and strengthens the capacities of the civil,
public and business sectors in order to
develop a better society based on
freedom, knowledge and innovation.

3. Belgrade Open School
 4424 training days through which passed
over 13500 participants
 About 250 publications, 165 multimedia
editions and 4 educational TV shows were
published
 Created and implemented training programs
for over 540 participants
 33 researches were conducted

4. Belgrade Open School
 BOŠ Karijera: www.karijera.bos.rs
 Social media: Facebook i Twitter
 Serious games for social competencies and
creativity
 Mingl Portal

5. www.karijera.bos.rs
- Launched in 2010 as the first free online system in
Serbia for high school students which provides self-
help online tools and assistance in career decision-
making
- 2012 was awarded as successful on the .rs national
domain, Register of national Internet domains of
Serbia
- 2016, special prize as an example of good practice
in career guidance, Euroguidance Serbia

6. www.karijera.bos.rs
• Self-assessment questionnaires
• Data base of occupations
• Address book of universities, faculties and VET
tertiary schools
• Interactive form of career plan
• CV Builder
• Online career counseling
• Articles on career development and
entrepreneurship
• Handbooks

7. www.karijera.bos.rs
• Over 37.828 registered users
• Over 500.000 views
• Views from the countries in the Western
Balkan region
• On the rise views via smart phones

13. NEW OCCUPATIONS

16. CV online form

17. CV online form

18. Facebook: BOŠ Karijera
• Page BOŠ Karijera
has over
8570 followers
• Each new post has
a reach of over
1500 of young people

19. Twitter: BOŠ Karijera

20. Serious games for social and
creative competencies
• http://games4competence.eu/sr/proizvodi/

21. ONLINE CAREER COUNSELOR

22. DOTS Model
A four stage model of career planning
(Bill Law & Tony Watts)

23. Career counselling
It is based on the emphasis on the importance and the need for
client’s autonomy in making career decisions.
• Aim of counselling is promotion of growth, autonomy,
encouragement of individuals to care about themselves, be
assertive and develop potentials.
• Career counselling – helps individuals to understand their aims
and aspirations, makes decision based on information, engage
in activities and manage transition in their career.

24. Online/Web counselling refers to counselling
services through the internet: emails, chat
rooms, Skype, etc.
cyberspace counselling, e-therapy, e-
counselling, tele-counselling…

25. Online counselling
Efficient service in three areas:
1. Online assessment of interests, skills, working
values and type of personality relevant to the
career choices.
2. Search of great databases in order to identify
possible alternatives.
3. Information about many possibilities and
subjects relevant to career choices and
planning.

26. It helps clients to
• Get to know themselves and their own possibilities;
• to develop qualities;
• to gather and use information about themselves and the world
of work and further education;
• to help them in achieving enrolment into the desired high
school or working place
• to make career decisions and develop strategies in line with
continual reflection of their professional development

27. It is important to:
• Give positive feedback
• Encourage for opening (limited by e-mail)
• Encourage learning by model
• Encourage clients to actively test their behaviour
• Encourage clients to become more aware of their
characteristics
• Manage emotional excitement
• Encourage social support

28. Pros of
online counselling
• Accessible to all who wish to use it
• Saves counsellor`s time (Doesn't require time from
counsellor to give instruments and analyze results…)
• Online counselling is preferred by those who are
uncomfortable with talking face to face with someone
about their problems
• More economical for both the counsellor and the client
• Can be anonymous for the client

29. Cons of
online counselling
• Client may rely too much on the results of the
computer assessment without any consultation
• Absence of verbal and nonverbal cues
• Confidentiality and security of client’s records
• Technological difficulties
• Limitation for ones without internet
• Therapist credibility

30. Research shows that a combination of
counselling and IT support is the most
efficient

31. CHALLENGES
• More clients to serve
• Providing existing or expand services
with the same or fewer resources
• Changing technology
• Legal and regulatory concerns

32. EXAMPLES FROM PRACTICE

33. Q1
I've doubted for a long time should I enroll the
Faculty of Law or the Teacher Education
Faculty. I’ve heard that learning material at
the Faculty of Law is very extensive and boring
and that has no creativity at all. On the other
hand, considering vocation of the teacher in
the pre-school education, I think it ranks much
lower than the position of a lawyer. What
should I do?

34. Q2
Maybe I have very high and strange ambitions. By
now I was an excellent student and I would like to
enroll at the Faculty of Pharmacy, but beside that, I
would like to be a graphic designer and I would like
also to work as a stewardess for some time. What do
you think, is that achievable? Everyone I talked to
said that I am too ambitious, given that English is not
my strongest asset, and I do not know anything
about graphic design…

35. Q3
I don’t have who else to ask about this. I’m at the third year of the
high school, VET school for business and legal administration. I
can’t decide what to study. I’m an excellent student, like to help
people, I love law and my dream job is to be a judge or state
prosecutor. However, I’m not a “nerd” and by stories I heard from
the students of the Faculty of Law, you have to learn by heart
everything written from cover to cover. That is the only reason
why I don’t want to study law. Then, I wanted to study political
sciences but that is in Belgrade, and, no offense, I don’t like that
city at all. Also, I’m a patriot and I love army, history and strategy.
However, I have health problems so I can’t study that. I love
advising other people, I’m communicative and very dedicated to
work. Could you suggest something to me? It would mean a lot.

36. Q4
In a couple of days I’ll be the fourth year of the general high school,
department of natural sciences. Because of that fact I can’t sleep these
days. I’m under stress because I don’t know what is the best for me and I
keep thinking that I’ll make the wrong choice about vocation and my
whole life depends on that choice. Biology, chemistry and English I like the
most, and I’m also interested in psychology, even though I had it only for a
year. I hate Serbian language and writing essays. Math is ok, but since we
got a bad teacher, I haven’t learned anything. I was thinking about
medicine, but that is quite hard and I don’t think I’m ready for such
sacrifice. Dentistry is other option but I think it takes a lot of money to be
successful in that field? Then there is a Faculty of Philosophy and Faculty
for Special Education and Rehabilitation, but I don’t know the possibilities
for finding jobs in those fields?

37. Q5
I’m at the final year of general high school, department for
mathematics. Mathematics use to be my favorite during the
elementary school, but I find it to be very difficult now. This is the
second year I’m trying to start preparing for university entry exams.
I’m going through the tests I can found, like those in general
knowledge, chemistry, biology, psychology, history etc.
My problem is that I don’t know what should I study. I'm not
particularly interested in anything although I’m a very good
student. Never been to any school contest. Some subjects I prefer
because of good teachers, and some I dislike because I don`t like
teachers assigned. I don’t even know what to choose as the topic
of my graduation paper.

38. I have solid grades from social sciences, geography is easy,
history interesting, English I can understand but I can’t
communicate. I love literature, dancing and music.
It's still a summer break, and I'm still aimlessly getting
prepared for some college, I'm learning Spanish, and I'm
trying to improve German and English, doing the tests I find
and trying to better understand my preferences, but it is just
too hard.
Parents, like parents, they are worried and have their opinion,
but even they cannot place me in a particular sphere or
imagine me on a particular job.

39. Thank you
Portals: www.bos.rs
www.karijera.bos.rs
BOŠ karijera
@karijera_bos