The Institute of Certified Bookkeepers (ICB) offers 3 ICB Office Administration courses for students who are interested in working in an office environment.

1. ICB Office Administration
Courses
Here are the three Office
Administration courses offered by
ICB:
ICB Office Administration: Certificate (SAQA ID:
23618) – NQF Level 5
ICB Office Administration: Higher Certificate (SAQA
ID: 23619) – NQF Level 5
ICB Office Administration: Diploma (SAQA ID: 35958)
– NQF Level 6
1.
2.
3.

2. What is Office
Administration?
Office Administration is a set
of day-to-day tasks in the
workplace that include
maintaining buildings and
facilities, financial planning,
and managing records.
People who go into this field
of study are usually referred
to as Office Administrators or
Office Managers.

3. What Are Some Of The Main
Office Administrative Duties?
Office Administrators
perform a whole list of
clerical duties. Here are
the three main duties:
Filling,
Research
And sometimes
Human Resources
1.
2.
3.

4. How To Get Into The Office
Administration Field?
If you are looking at getting into the
Office Administration field you can follow
these 3 simple steps:
Complete High School
Step 2: Acquire Skills
Step 3: Complete an ICB
Office Administration course

5. What Is The Difference Between
Office Administration And Office
Management?
Office Administration
Deals with the technical aspects of operating
an office.
Organises paperwork, prepares invoices,
places orders, and documents receipts.
Examining and researching new technology
purchases.
Organising and scheduling meetings and
events.

6. Office Management
Establishes and maintains
positive work environments.
Manages office processes
like payroll and works to
keep the office running
smoothly.
Creating reports and
presenting information to the
senior manager about office
efficiency.
Maintaining a happy and
productive work
environment.

7. What Is The Importance Of
Office Administration?
Office Administration is important for
many reasons and companies need these
skills for the following reasons:
Effortless working environment
Ensures targets are met
Promotes loyalty
Manages change
Providing New Ideas

8. Is The ICB Office Administration
Course In Demand?
Yes, the ICB Office
Administration course is
in demand. Here are the
two main reasons why:
It is a scarce skill in South
Africa
It is internationally
recognised
1.
2.

9. Can I Study An ICB Office
Administration Course
Without Matric?
No, you cannot study an ICB
Office Administration course
without Matric. You can however
complete our ICB bridging course
(ICB Junior Bookkeeping: National
Certificate). You only need to
have a Grade 10 certificate to
apply for the bridging course.
With this course, you can study
your way up to the first ICB Office
Administration: Certificate course.