Richland County implemented a solution using Hyland's OnBase software to automate its Freedom of Information Act (FOIA) request process. Previously, FOIA requests were sent, tracked, and fulfilled manually across 29 county departments. The new system uses OnBase workflows to electronically send, track, and collect department responses and documents. Status dashboards provide visibility into requests needing attention. The automated process improves over the previous manual system by expediting fulfillment and ensuring requests are routed securely and completely to the proper departments.