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Bhanu Korremula, Richland County, SC
Richland County’s OnBase FOIA Tracking
Hyland Government Innovation Awards
Overview
• FOIA Problem
• FOIA Solution
• FOIA Dashboards
FOIA Problem
• New county policy mandated FOIA Request to be sent to all the
county departments
• FOIA Requests were being sent to 29+ departments MANUALLY
• Department responses were tracked MANUALLY
• Documents were delivered from departments to Ombudsman
MANUALLY
FOIA Solution
• Import FOIA Request into OnBase
Unity Client
• Send/Track the FOIA Request to the
departments using OnBase Workflow
• Departments respond by OnBase
Outlook Integration
• Department and citizen notifications
• Documents are uploaded to OnBase
• Legal does redactions and modifies
documents in OnBase
FOIA Dashboards
• Identify FOIA requests that need attention
• Drill down reports
Vote for Richland County if you feel?
• Automation Is Better Than
Manual
• Complete Documents Are
Better Than Partial
Documents
• Secure Documents Are Better
Than Unsecure Documents
Richland County OnBase FOIA Team

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Hyland Community Live Government Innovation Awards

  • 1. Bhanu Korremula, Richland County, SC Richland County’s OnBase FOIA Tracking Hyland Government Innovation Awards
  • 2. Overview • FOIA Problem • FOIA Solution • FOIA Dashboards
  • 3. FOIA Problem • New county policy mandated FOIA Request to be sent to all the county departments • FOIA Requests were being sent to 29+ departments MANUALLY • Department responses were tracked MANUALLY • Documents were delivered from departments to Ombudsman MANUALLY
  • 4. FOIA Solution • Import FOIA Request into OnBase Unity Client • Send/Track the FOIA Request to the departments using OnBase Workflow • Departments respond by OnBase Outlook Integration • Department and citizen notifications • Documents are uploaded to OnBase • Legal does redactions and modifies documents in OnBase
  • 5. FOIA Dashboards • Identify FOIA requests that need attention • Drill down reports
  • 6. Vote for Richland County if you feel? • Automation Is Better Than Manual • Complete Documents Are Better Than Partial Documents • Secure Documents Are Better Than Unsecure Documents