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Humble inquiry as a QA Coach tool
- 1. Humble inquiry asa QA Coach tool and 3 steps to get to this mindset
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- 4. *number of QApeople at Freeletics
- 5. DELIVERY TEAM #1DELIVERY TEAM #2 No QA Engineer No QA Engineer
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- 7. “Humble inquiry isthe fine art of drawing someone out, of asking questions to which you do not already know the answer, of building a relationship based on curiosity and interest in another person.”
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- 9. STOP TELLING start askingquestions instead
- 10. 1. BE CURIOUS Stoptelling, start asking
- 11. 2. BE SINCERE Stoptelling, start asking
- 12. 3. CHECK ASSUMPTIONS Stoptelling, start asking
- 13. 4. LISTEN ACTIVELY Stoptelling, start asking
- 14. 5. PHRASE QUESTIONSCAREFULLY Stop telling, start asking
- 15. Stop telling, startasking - What are your thoughts? - How can I support you? - Can you tell me more? - How did you get to this point?
- 16. Tuesday afternoon. Thereis "oops, rollback" message right after deployment in the BE channel. EXAMPLE
- 17. Why don't you take testing seriously? DEV QA 🚫 😱😡🤐 ButI do take it seriously…
- 18. Could you tell memore what happened? DEV QA ✅ 😃 Sure! *starts talking*
- 19. 1. BE CURIOUS 2.BE SINCERE 3. CHECK ASSUMPTIONS 4. LISTEN ACTIVELY 5. PHRASE QUESTIONS CAREFULLY ✅ ✅ ✅ ✅ ✅ Stop telling, start asking
- 20. Focus on whatreally happened, leaving judgment behind LEARNINGS
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- 22. BUILD RELATIONSHIPS INTENTIONALLY “Ifyou were a vegetable, what would you be, and how would you like to be cooked?” 🌝
- 23. CHANGE YOUR MINDSET it’snot you vs them
- 25. During the lastsprint we had 3 rollbacks. It’s a team retrospective. We already talked about it a lot, so we know what happened and we know all the details. Now we have to agree on some actionable steps. EXAMPLE
- 26. 😳🥴🥴 YOU have to doit better DEV QA 🚫
- 27. TEAM WE have todo it better ✅
- 28. LEARNINGS Look at problemsas "we” situation. Don't put people in a position where they have to defend themselves. You, as a team, have to find a solution together.
- 29. What about theworkshop…
- 30. What about theworkshop…
- 31. Advocating for quality isan ongoing process that requires persistence AND Your team wants you to succeed QA Coach is in charge of quality Focus on relationship building first to establish openness and trust Train yourself to ask for information in a non-judgemental way 1 2 3 4
- 35. Image credits p1 https://www.freepik.com/free-vector/honesty-concept-illustration_24487827.htm#query=honesty&position=1&from_view=keyword&track=sphimage by storyset “be sincere” https://i.kym-cdn.com/photos/images/original/002/493/268/e4e.png be curious https://www.vecteezy.com/vector-art/15822013-listening-vector-icon-design active listening https://www.vecteezy.com/vector-art/2383139-cartoon-vector-illustration-of-speech-bubble-with-question-mark ask questions carefully https://pngtree.com/freepng/thinking-man-vector-illustration-hd-transparent_9008060.html check assumptions https://harishsnotebook.files.wordpress.com/2016/02/why_s.jpg Ask questions instead https://www.freepik.com/free-photos-vectors/meeting-illustration/65 meeting from Story Time https://commons.wikimedia.org/wiki/File:Paris_transit_icons_-_M%C3%A9tro_1.svg Paris transit icons https://www.vecteezy.com/vector-art/22179276-delivery-truck-with-cardboard-box-package-flat-vector-cargo-truck-illustration delivery track https://giphy.com/gifs/happy-day-f2HlHx3wJSCRO let me tell you smth gif https://www.urbanpro.com/noida/the-qa-coach-sector-27/13038222 the QA Qoach https://www.freepik.com/free-vector/hand-drawn-flat-design-shrug- illustration_24681948.htm#query=man%20asking%20question&position=2&from_view=keyword&track=ais image by Freepik Stop telling https://dlaqljgi7pm30.cloudfront.net/images/8cobvnyqsmwi/mwj4yczn9ofs/logo_version_1x_20220227_142100_0000.png?v=20220313221814 Always be curious https://imgproxy.ra.co/_/quality:66/w:1500/rt:fill/aHR0cHM6Ly9pbWFnZXMucmEuY28vODA4MjY5Zjk5NzNiY2JjNmIwOTgyMTdlYWZlZDQ3YTk5ZT E5OGY1My5qcGc= Don’t judge me it’s Thursday
- 36. Image credits p2 https://www.educationsupport.org.uk/media/ioqltz1k/14-es-working-life-dgwr- 3841x2160.jpg?anchor=center&mode=crop&width=1200&height=678&rnd=132841396857170000&anchor=center&mode=crop&format=webpBuild trustworthy relationships https://assets-global.website-files.com/6442419dcf656a81da76b503/647e81426a20593d18301ec8_6-Team-Bonding-Ideas-with-Food-and-Drinks- Get-to-know-each-other-Lunch.jpg Team lunch photo https://personalitytests.com/wp-content/uploads/2023/09/How-do-ENFPs-handle-conflict-and-resolution.jpg “If you were a vegetable” people talking https://pngtree.com/freepng/red-yellow-quarreling-friends-conflict-clipart_6019352.html Change your mindset https://giphy.com/gifs/IntoAction-RVpcIhl5VwLK6jWbYc We are all on the same team gif https://www.gcci.org.pk/uploads/services/10.jpg Example 2 team picture https://depositphotos.com/vector/lessons-learned-concept-102543688.html Lesson learned https://www.flaticon.com/de/kostenloses-icon/mann_4086679 “we have to do it better” man https://www.flaticon.com/free-icon/woman_4603310 “we have to do it better” woman https://en.ac-illust.com/clip-art/22160927/children-dancing-with-their-shoulders-crossed Team photo from “Learning” https://www.kindpng.com/imgv/wiibxo_exclamation-mark-png-transparent-png/ exclamation mark https://economictimes.indiatimes.com/jobs/deloitte-doles-out-special-increments-and-bonuses/articleshow/81318021.cms Bonus https://marvelousgeeksmedia.com/2021/04/15/scene-breakdown-a-lesson-on-curiosity-in-ted-lassos-the-diamond-dogs/ Ted Lasso playing darts https://www.linkedin.com/posts/julien-leblanc-27aaa61_tedlasso-leadership-leader-activity-7060215271721979904-LlJo?trk=public_profile_like_view Be curious Ted Lasso