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Shubhpreet Kaur
Gulzar Group of Institutes
Financial
Resources
Physical
Resources
Human
Resources
Organizational
Goals
WHAT IS HR????? Human resources is the set of
individuals who make up the
workforce of an organization, business
sector or an economy.
 Other terms sometimes used include
"manpower", "talent", "labor" or
simply "people".
What is HRM? The process of acquiring, training, appraising, and
compensating employees, and of attending to their labor
relations, health and safety, and fairness concerns.
 A management function that helps managers recruit,
select, train and develop members for an organization.
 HRM may be defined as a set of policies, practices and
programmes designed to maximize both personal and
organizational goals.
 "I believe the real difference between
success and failure in a corporation can be
very often traced to the question of how
well the organization brings out the great
energies and talents of its people."
Thomas J. Watson, Jr.
 And I'd say one of the great
lessons I've learned over the past
couple of decades, from a
management perspective, is that
really when you come down to it,
it really is all about people and all
about leadership.
Steve Case
Some eminent personalities…
Dr. Udai
Pareek
Dr. T V Rao
Frederick
Winslow Taylor
King
Hammurabi
Evolution of HRM
Procure and develop
Procure,
develop and
motivate
assets
Nature of HRM
 Integral part of process of management.
 Comprehensive Function
 Pervasive Function
 People Oriented
 Based on human relations
 Continuous process
 Science as well as art
 Recent origin
 Interdisciplinary
 Basic to all functional areas.
Scope
of
HRM
Introducti
on to
HRM
Employee
Hiring
Employee
Remune-
ration
Employee
motivatio
n
Employee
Mainte -
nance
Industrial
Relations
Prospects
of HRM
Scope of HRM
Industrial
Relation
Aspect
Welfare
Aspect
Personnel
Aspect
Objectives of HRM
Personnel
Objectives
Functional
Objectives
Organizational
Objectives
Societal
Objectives
Functions of HRM w.r.t objectives
Societal
Objectives
Legal
Compliance
Union-
Management
Relations
Functions
Organizational
HRP
Employee
Relations
Selection
T nd D
Appraisal
Placement
Assessment
Functions
Functional
Appraisal
Placement
Assessment
Functions (cntd…)
Personal
T nd D
appraisal
Placement
Compensa
tion
Assessmen
t
Policies, Principles and Procedures
 Policy : A plan of action.. A statement of action
committing management to a general course of
action.
 Principle: fundamental truth established by
research, investigation and analysis….guide the
managers in formulating policies, programs
and procedures.
 Procedures: a method for carrying out a
policy….
Importance of HRM
 Importance for organization
 Importance for employees
 Importance for society.
Compare HRD and HRM
HRM HRD
Entire management
process
Subset of HRM
Scope is wider Narrow scope
Emphasis on employee as a
whole
Training and Development
of employees
Takes decisions Depends on decisions of
HRM
Limitations of HRM
Recent origin
Lack of Top Management Support
Improper Implementation
Inadequate Development Programmes.
Inadequate Information.
Systems approach to HRM
 An enterprise cannot work in isolation.
 Has to adjust its working to suit the environment.
 Subsystems: Departments that are created in an
organization to carry out its business effectively.
 Each subsystem has a number of further subsystems.
Important Subsystems
Human Resource Management
System
 Transforms inputs to outputs.
 HR system interacts closely with all other subsystems.
 Quality of people in all subsystems depends upon
policies of HRM System
Personnel Productive Human
Resource
Organizational Design
Place
Compositi
on
Place Of HR Department Size Matters!!!!
 In case of a small unit…………
Small unit
owner
Production
manager
Sales
Manager
Office
Manager
Personnel
assistant
Accountant
Large Unit
Chairman /
MD
Director
Production
Director
Finance
Director
HRM
Director
Marketing
Director
R&D
Composition
Director HRM
Manager -
Personnel
Manager Admin Manager - HRD Manager - IR
HR
P
Hirin
g
Grievance
handling
Compensatio
n
PR
Canteen
Medical
Welfare
Transport
Legal
Appraisal
Training
And
Developmen
t
HRM Environment
 Proactive not Reactive………
 Factors affecting HRM Environment
 External Environment
 Internal Environment
External Environment
 Economic Factors
 Political – Legal Factors
 Social and Cultural Factors
 Technological Factors
 Unions
 Professionalism
SUPPLIERS CUSTOMERS COMPETITORS GLOBALIZATION
Internal Environment
MISSION
POLICIES
ORGANIZATIONAL
CULTURE
ORGANIZATIONAL
CONFLICT
Human Resource Planning
 What???  When???  Where????
 HOW???
HRP……
 The process by which a management determines how
an organization should move from its current
manpower position to its desired manpower position.
 Right Number and Right Kind of people 
Right Places  Right Time  to do things which
result in both the organization and individual
receiving maximum benefit.
Objectives of HRP
Assessing manpower
Assessing skill requirement.
Determining T&D needs
Anticipating shortage and surplus of staff.
Controlling wage and salary costs
Optimum use of HR
Process of HRP
Analysis of
objectives and
strategic plans
of the company
Preparing
manpower
inventory
Manpower
forecasting
Manpower
plans
T& D
Programmes
Appraisal of
manpower
planning
Analysis of objectives and strategic
plans Must be integrated with other business policies.
 Analysis of each plan into sub-plans and detailed
programmes.
 Check out:
 Future organization structure.
 Changes in organization structure.
Preparing manpower inventory Manpower inventory: refers to assessment of present
and potential qualifications of present employees.
 Avoid situation of over/under staffing.
 Analysis of current manpower supply. By Department
 By Function  By Occupation  By Qualification…
 Helps to find out gaps…
Manpower Forecasting
• Analysis of staff
during past 5 years
Employment
Trends
• Death, resignation
• retirement
Replacement
Needs
• Utilization of
existing manpowerproductivity
Manpower Forecasting
• A situation when person fails
to come for work when he is
scheduled for work.
Absenteeism
• Timely steps needed.Expansion
and Growth
• Workload analysis to be done.
Work Study
Manpower Plans
Decide required
number of
people.
Develop
programmes
and strategies.
Development
plans are
designed
Training and Development Plans
 Not only for new employees but also for the old ones.
 Tapping of talent required.
 The organization has no choice whether to provide
training or not…..but the only choice is to decide the
method/ technique of training.
Appraisal of Manpower Planning
 Monitor and control….
 Involves allocation and utilization of HR over time…
 Reveal deficiencies and helps to take corrective action
on time…
 Serves as a base for future manpower planning.
Types of HRP
 Short Term HRP - to match the individuals with the
job.
 Long Term HRP – to fulfill future vacancies.
Short Term HRP
A weak
Incumbent
Changing of
the man
Change in
contents of
the job
Changing the
job and the
man
Removal of
incumbent.
A strong
incumbent
Assigning
additional
duties
Assigning
some special
problems
Advice
Change in
job
An unexpected
vacancy.
Long Term HRP
Projecting
Manpower
Requirements
Taking stock
of Existing
Manpower
Recruitment
and Selection
Manpower
Development
Benefits of HRP
Reduced Labor Costs.
Optimum Utilization of manpower
Identification of Gaps in existing manpower.
Improvement in overall business planning.
Career Succession Planning
Creates awareness in an organization.
Growth of Organization
Beneficial to the country.
Job Analysis
Definitions… Job analysis involves identification and precisely
identifying the required tasks, the knowledge and skills
necessary for performing them and the conditions under
which they can be performed.
Richard Henderson
 A systematic exploration of activities within a job. It is a
basic technical procedure. One that is used to define the
duties, responsibilities and accountabilities of a job.
S P Robbins
Data relating to job can be grouped
under:
Job Identification
Nature of job
Operations involved
Materials and equipment required
Personnel qualities required
Relation of job with other jobs.
Process
Organizing and
planning
Obtaining
current job
design
information
Conducting
“needs research”
Establishing
priorities
Collecting job
data
Redesigning the
job
Preparing job
descriptions and
classifications
Developing job
specifications
Techniques
 PAQ – Position Analysis Questionnaire
MPDQ – Management Position
Description Questionnaire
FJA – Functional Job Analysis
 Worker oriented approach.
 Examines fundamental components of ‘data, people
and things’.
 Identifies performance standards and training
requirements.
 4 dimensions
 Extent to which –
 Specific instructions are necessary to perform the job
 Reasoning and judgement are required.
 Mathematical ability is required.
 Verbal and language facilities are required.
Job
Analysis
Job
Description
Job
Specification
Job Description
 The first and immediate product of job analysis is job description. This
document is basically descriptive in nature and constitutes a record of
existing and pertinent job facts.
Contents of JD
Proper Job Title
Job Summary
Job Location
Duties and responsibilities
Machines, Tools and Materials
Working Conditions
Relation to other jobs
Job Specification
A statement of minimum acceptable human
qualities necessary to perform a job properly.
Also known as “”Standard of personnel for
the selection”.
What it includes???
Physical Characteristics.
Psychological and Social Characteristics
Mental Characteristics
Personal Characteristics.
Job Evaluation
 A systematic way of determining the value/worth of a
job in relation to other jobs in an organization.
 Job Evaluation v/s Performance Appraisal
POINT JOB EVALUATION PERFORMANCE APPRAISAL
DEFINE RELATIVE WORTH OF JOB RELATIVE WORTH OF JOB
HOLDER
AIM DETERMINE WAGES RATES FOR
DIFFERENT JOBS
DETERMINE INCENTIVES AND
REWARDS
SHOWS HOW MUCH A JOB IS WORTH HOW WELL AN INDIVIDUAL IS
DOING AN ASSIGNED WORK
Process of Job Evaluation
Gaining Acceptance
Creating Job Evaluation team
Finding jobs to be evaluated.
Analyzing and preparing Job Description
Selecting method of evaluation
Classifying Jobs
Installing the programme
Reviewing Periodically
Methods of Job Evaluation
• Ranking Method
• Job Grading
Method
Qualitative
• Point System
• Factor-Comparison
Methods
Quantitative
Ranking Method
 All jobs are ranked in order of their importance from
simplest to the hardest order, each job being harder
than the previous one in the sequence.
 Method:
 Preparation of Job Description.
 Selection of Raters
 Selection of key jobs
 Ranking of all jobs.
Rank Monthly salary
Accounts Officer -------
Accountant ------
Senior Accounts Officer -----
Accounts clerk -----
Computer operator -----
Purchase Assistant -----
Office Boy -----
Peon -----
Merits
• Easy to
understand and
explain
• Requires less
time
• Economical
Demerits
• Not based on
any standard
criterion.
• Chances of
inaccurate
ranking
• Leaves out some
factors
Job Grading Method
 A number of pre-determined grades or classifications
are decided by the committee and each job is assigned
to one of the grades.
 Grades like – skilled, unskilled, clerical,
administrative..etc..
 For each grade there is a different rate of wages.
 Steps :
 Preparation of grade descriptions
 Selection of key jobs
 Grading key jobs
 All job are put in relevant grades.
Grade Description
1 Very simple tasks requiring minimum mental ability. Basically
consisting of manual work.
2 Jobs requiring clerical work. Basically consisting of desk work
and minimum manual work. Minimum training required.
3 Straight forward tasks, but requiring to apply established
procedures and to guide others.
4 Routine work but involving some elements of responsibility
for answering non-routine queries and exercise some measure
of control.
5 Involve decision making and administrative work.
Professional qualifications are required.
Merits
• Systematic criterion
is followed.
• Simple to
understand and
operate
• Easy to determine
pay scales.
• Used in government
services
Demerits
• Not suitable for
large organizations
• With increase in
number of jobs,
difficulty increases.
• Likelihood of
human bias.
Factor Comparison Method
 Each job is rated according to series of factors like
mental effort, physical effort, skill needed,
responsibility, working conditions etc.
 Different factors are assigned different weights by
importance.
 Pay will be assigned by comparing weights of factors
Steps involved
 Select key jobs
 Find factors for evaluation
 Rank selected jobs under each factor
 Assign value to each factor
 Determine wage rates for each job
 All other jobs are compared with the list of key jobs.
Merits
• Analytical
• Relative and
valid
• Money values are
assigned in fair
way
• Flexible
Demerits
• Difficult to
understand,
explain and
operate.
• Time consuming.
• Use of same
criteria to assess
all jobs.
Point Method
 Most frequently used.
 Process:
 Select key jobs and identify factors common to all the
identical jobs.
 Divide each major factor into number of sub factors.
Assign point values to degrees after fixing relative value
for each key factor.
Degree Define
1 Able to carry out simple calculations, High school educated
2 Does all clerical Operations, computer literate, graduate
3 Handles mail, develops contacts, takes initiative, post graduate.
 Find maximum number of points assigned to each job.
This would help in finding out relative worth of job.
 once the worth of job is expressed in terms of points,
the points are converted into money values keeping in
mind the daily/hourly wage rates.
Merits
• Superior and
widely used
• Elimination of
bias at every
stage
• Remains
unaffected even
if jobs change
Demerits
• Complex
• Time
consuming
Human-resource-management-3980965

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Human-resource-management-3980965

  • 3. WHAT IS HR????? Human resources is the set of individuals who make up the workforce of an organization, business sector or an economy.  Other terms sometimes used include "manpower", "talent", "labor" or simply "people".
  • 4. What is HRM? The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.  A management function that helps managers recruit, select, train and develop members for an organization.  HRM may be defined as a set of policies, practices and programmes designed to maximize both personal and organizational goals.
  • 5.  "I believe the real difference between success and failure in a corporation can be very often traced to the question of how well the organization brings out the great energies and talents of its people." Thomas J. Watson, Jr.
  • 6.  And I'd say one of the great lessons I've learned over the past couple of decades, from a management perspective, is that really when you come down to it, it really is all about people and all about leadership. Steve Case
  • 7. Some eminent personalities… Dr. Udai Pareek Dr. T V Rao Frederick Winslow Taylor King Hammurabi
  • 8. Evolution of HRM Procure and develop Procure, develop and motivate assets
  • 9. Nature of HRM  Integral part of process of management.  Comprehensive Function  Pervasive Function  People Oriented  Based on human relations  Continuous process  Science as well as art  Recent origin  Interdisciplinary  Basic to all functional areas.
  • 13. Functions of HRM w.r.t objectives Societal Objectives Legal Compliance Union- Management Relations
  • 16. Functions (cntd…) Personal T nd D appraisal Placement Compensa tion Assessmen t
  • 17.
  • 18. Policies, Principles and Procedures  Policy : A plan of action.. A statement of action committing management to a general course of action.  Principle: fundamental truth established by research, investigation and analysis….guide the managers in formulating policies, programs and procedures.  Procedures: a method for carrying out a policy….
  • 19. Importance of HRM  Importance for organization  Importance for employees  Importance for society.
  • 20. Compare HRD and HRM HRM HRD Entire management process Subset of HRM Scope is wider Narrow scope Emphasis on employee as a whole Training and Development of employees Takes decisions Depends on decisions of HRM
  • 21. Limitations of HRM Recent origin Lack of Top Management Support Improper Implementation Inadequate Development Programmes. Inadequate Information.
  • 22. Systems approach to HRM  An enterprise cannot work in isolation.  Has to adjust its working to suit the environment.  Subsystems: Departments that are created in an organization to carry out its business effectively.  Each subsystem has a number of further subsystems.
  • 24. Human Resource Management System  Transforms inputs to outputs.  HR system interacts closely with all other subsystems.  Quality of people in all subsystems depends upon policies of HRM System Personnel Productive Human Resource
  • 26. Place Of HR Department Size Matters!!!!  In case of a small unit…………
  • 29. Composition Director HRM Manager - Personnel Manager Admin Manager - HRD Manager - IR HR P Hirin g Grievance handling Compensatio n PR Canteen Medical Welfare Transport Legal Appraisal Training And Developmen t
  • 30. HRM Environment  Proactive not Reactive………  Factors affecting HRM Environment  External Environment  Internal Environment
  • 31. External Environment  Economic Factors  Political – Legal Factors  Social and Cultural Factors  Technological Factors  Unions  Professionalism SUPPLIERS CUSTOMERS COMPETITORS GLOBALIZATION
  • 33. Human Resource Planning  What???  When???  Where????  HOW???
  • 34. HRP……  The process by which a management determines how an organization should move from its current manpower position to its desired manpower position.  Right Number and Right Kind of people  Right Places  Right Time  to do things which result in both the organization and individual receiving maximum benefit.
  • 35. Objectives of HRP Assessing manpower Assessing skill requirement. Determining T&D needs Anticipating shortage and surplus of staff. Controlling wage and salary costs Optimum use of HR
  • 36. Process of HRP Analysis of objectives and strategic plans of the company Preparing manpower inventory Manpower forecasting Manpower plans T& D Programmes Appraisal of manpower planning
  • 37. Analysis of objectives and strategic plans Must be integrated with other business policies.  Analysis of each plan into sub-plans and detailed programmes.  Check out:  Future organization structure.  Changes in organization structure.
  • 38. Preparing manpower inventory Manpower inventory: refers to assessment of present and potential qualifications of present employees.  Avoid situation of over/under staffing.  Analysis of current manpower supply. By Department  By Function  By Occupation  By Qualification…  Helps to find out gaps…
  • 39. Manpower Forecasting • Analysis of staff during past 5 years Employment Trends • Death, resignation • retirement Replacement Needs • Utilization of existing manpowerproductivity
  • 40. Manpower Forecasting • A situation when person fails to come for work when he is scheduled for work. Absenteeism • Timely steps needed.Expansion and Growth • Workload analysis to be done. Work Study
  • 41. Manpower Plans Decide required number of people. Develop programmes and strategies. Development plans are designed
  • 42. Training and Development Plans  Not only for new employees but also for the old ones.  Tapping of talent required.  The organization has no choice whether to provide training or not…..but the only choice is to decide the method/ technique of training.
  • 43. Appraisal of Manpower Planning  Monitor and control….  Involves allocation and utilization of HR over time…  Reveal deficiencies and helps to take corrective action on time…  Serves as a base for future manpower planning.
  • 44. Types of HRP  Short Term HRP - to match the individuals with the job.  Long Term HRP – to fulfill future vacancies.
  • 45. Short Term HRP A weak Incumbent Changing of the man Change in contents of the job Changing the job and the man Removal of incumbent. A strong incumbent Assigning additional duties Assigning some special problems Advice Change in job An unexpected vacancy.
  • 46. Long Term HRP Projecting Manpower Requirements Taking stock of Existing Manpower Recruitment and Selection Manpower Development
  • 47. Benefits of HRP Reduced Labor Costs. Optimum Utilization of manpower Identification of Gaps in existing manpower. Improvement in overall business planning. Career Succession Planning Creates awareness in an organization. Growth of Organization Beneficial to the country.
  • 49. Definitions… Job analysis involves identification and precisely identifying the required tasks, the knowledge and skills necessary for performing them and the conditions under which they can be performed. Richard Henderson  A systematic exploration of activities within a job. It is a basic technical procedure. One that is used to define the duties, responsibilities and accountabilities of a job. S P Robbins
  • 50. Data relating to job can be grouped under: Job Identification Nature of job Operations involved Materials and equipment required Personnel qualities required Relation of job with other jobs.
  • 51. Process Organizing and planning Obtaining current job design information Conducting “needs research” Establishing priorities Collecting job data Redesigning the job Preparing job descriptions and classifications Developing job specifications
  • 53.  PAQ – Position Analysis Questionnaire
  • 54. MPDQ – Management Position Description Questionnaire
  • 55. FJA – Functional Job Analysis  Worker oriented approach.  Examines fundamental components of ‘data, people and things’.  Identifies performance standards and training requirements.  4 dimensions  Extent to which –  Specific instructions are necessary to perform the job  Reasoning and judgement are required.  Mathematical ability is required.  Verbal and language facilities are required.
  • 57. Job Description  The first and immediate product of job analysis is job description. This document is basically descriptive in nature and constitutes a record of existing and pertinent job facts.
  • 58. Contents of JD Proper Job Title Job Summary Job Location Duties and responsibilities Machines, Tools and Materials Working Conditions Relation to other jobs
  • 59. Job Specification A statement of minimum acceptable human qualities necessary to perform a job properly. Also known as “”Standard of personnel for the selection”.
  • 60. What it includes??? Physical Characteristics. Psychological and Social Characteristics Mental Characteristics Personal Characteristics.
  • 61. Job Evaluation  A systematic way of determining the value/worth of a job in relation to other jobs in an organization.  Job Evaluation v/s Performance Appraisal POINT JOB EVALUATION PERFORMANCE APPRAISAL DEFINE RELATIVE WORTH OF JOB RELATIVE WORTH OF JOB HOLDER AIM DETERMINE WAGES RATES FOR DIFFERENT JOBS DETERMINE INCENTIVES AND REWARDS SHOWS HOW MUCH A JOB IS WORTH HOW WELL AN INDIVIDUAL IS DOING AN ASSIGNED WORK
  • 62. Process of Job Evaluation Gaining Acceptance Creating Job Evaluation team Finding jobs to be evaluated. Analyzing and preparing Job Description Selecting method of evaluation Classifying Jobs Installing the programme Reviewing Periodically
  • 63. Methods of Job Evaluation • Ranking Method • Job Grading Method Qualitative • Point System • Factor-Comparison Methods Quantitative
  • 64. Ranking Method  All jobs are ranked in order of their importance from simplest to the hardest order, each job being harder than the previous one in the sequence.  Method:  Preparation of Job Description.  Selection of Raters  Selection of key jobs  Ranking of all jobs.
  • 65. Rank Monthly salary Accounts Officer ------- Accountant ------ Senior Accounts Officer ----- Accounts clerk ----- Computer operator ----- Purchase Assistant ----- Office Boy ----- Peon -----
  • 66. Merits • Easy to understand and explain • Requires less time • Economical Demerits • Not based on any standard criterion. • Chances of inaccurate ranking • Leaves out some factors
  • 67. Job Grading Method  A number of pre-determined grades or classifications are decided by the committee and each job is assigned to one of the grades.  Grades like – skilled, unskilled, clerical, administrative..etc..  For each grade there is a different rate of wages.  Steps :  Preparation of grade descriptions  Selection of key jobs  Grading key jobs  All job are put in relevant grades.
  • 68. Grade Description 1 Very simple tasks requiring minimum mental ability. Basically consisting of manual work. 2 Jobs requiring clerical work. Basically consisting of desk work and minimum manual work. Minimum training required. 3 Straight forward tasks, but requiring to apply established procedures and to guide others. 4 Routine work but involving some elements of responsibility for answering non-routine queries and exercise some measure of control. 5 Involve decision making and administrative work. Professional qualifications are required.
  • 69. Merits • Systematic criterion is followed. • Simple to understand and operate • Easy to determine pay scales. • Used in government services Demerits • Not suitable for large organizations • With increase in number of jobs, difficulty increases. • Likelihood of human bias.
  • 70. Factor Comparison Method  Each job is rated according to series of factors like mental effort, physical effort, skill needed, responsibility, working conditions etc.  Different factors are assigned different weights by importance.  Pay will be assigned by comparing weights of factors
  • 71. Steps involved  Select key jobs  Find factors for evaluation  Rank selected jobs under each factor  Assign value to each factor  Determine wage rates for each job  All other jobs are compared with the list of key jobs.
  • 72.
  • 73. Merits • Analytical • Relative and valid • Money values are assigned in fair way • Flexible Demerits • Difficult to understand, explain and operate. • Time consuming. • Use of same criteria to assess all jobs.
  • 74. Point Method  Most frequently used.  Process:  Select key jobs and identify factors common to all the identical jobs.  Divide each major factor into number of sub factors. Assign point values to degrees after fixing relative value for each key factor. Degree Define 1 Able to carry out simple calculations, High school educated 2 Does all clerical Operations, computer literate, graduate 3 Handles mail, develops contacts, takes initiative, post graduate.
  • 75.
  • 76.  Find maximum number of points assigned to each job. This would help in finding out relative worth of job.  once the worth of job is expressed in terms of points, the points are converted into money values keeping in mind the daily/hourly wage rates.
  • 77. Merits • Superior and widely used • Elimination of bias at every stage • Remains unaffected even if jobs change Demerits • Complex • Time consuming

Editor's Notes

  1. Organizations are composed of people and these people represent one of the organizations most valuable assets. But the resource is seldom given any importance because the organization does not own people like its other capital and physical assets.
  2. (Thomas J. Watson, Jr., was chairman and chief executive officer during IBM's most explosive period of growth. He led the company from the age of mechanical tabulators and typewriters into the computer era. During his leadership, IBM grew from a medium-sized business to one of the dozen largest industrial corporations in the world. When Mr. Watson became Chief Executive Officer in 1956, IBM employed 72,500 people and had a gross income of $892 million. When he stepped down in 1971, employees numbered more than 270,000 and gross revenue was $8.3 billion. Fortune magazine once called him "the greatest capitalist who ever lived."}
  3. {Stephen McConnell "Steve" Case (born August 21, 1958) is an American businessman best known as the co-founder and former chief executive officer and chairman of America Online (AOL). Since his retirement as chairman of AOL Time Warner in 2003,[3] he has gone on to build a variety of new businesses through his investment company Revolution. In addition, he serves as chair of the Case Foundation run by his wife Jean Case. In early 2011, he was selected by President Barack Obama to serve as Chairman of the Startup America Partnership [4] and named to the President’s Council on Jobs and Competitiveness. [5] Steve Case is also a frequent guest on CNBC's Squawk Box and appeared on August 24, 2011 to discuss his initiatives to spur high growth entrepreneurship and job creation on behalf of the Startup America Partnership and the President's Council on Jobs and Competitiveness}
  4. Frederick Winslow Taylor (March 20, 1856 – March 21, 1915). He was an American mechanical engineer who sought to improve industrial efficiency. He is regarded as the father of scientific management and was one of the first management consultants
  5. 194 job elements
  6. 274 item questionnaire….contains 15 sections