The document provides guidance on giving feedback on reports from certification courses, including: listening more than talking, asking the candidate for comments and examples, and coaching them to describe themselves in a complete, correct, and relevant way. It also explains that test results show nothing on their own and that one should collect more information and challenge hypotheses rather than attempt to understand more than is directly reported.

1. Human Content © 2011 - 2015
Certification course
Giving feedbackon reports

2. Human Content © 2011 - 2015
FeedbackABC
• You are not the oraclele
– Do not attempt to reveal,
interpret, understand,
more than what is shown
• Results are what they are
– Collect additional
information
– Challenge your
hypotheses
– Give something back to
the candidate
Too complete, detailed,
bombastic, specific, is
usually wrong

3. Human Content © 2011 - 2015
Listen a lot, talklittle
• Describe short
• Ask for comments
– Pause, silence is your best
friend
– Accept, but explore, what the
candidate says
– Listen for depth of meaning,
reflection
– Ask for specific examples Coach the candidate to
describe herself in a complete,
correct, and relevant way as
much as possible.

4. Human Content © 2011 - 2015
What does the test say?
• Candidate answers along the
axis
NEVER  ALWAYS
– Most are somewhere in
between, it depends
• 12 questions per facet (36+
per factor)
• Facet = thematic grouping
according to natural language
• Answers aggregated and
compared to the norm group
Te st says no thing
The candidate says e ve rything

5. Human Content © 2011 - 2015
Resources available
• What questions did the candidate answer?
– User manual: ”Content of factors and facets”
(pp. 23 – 25) represents the underlying questions:

6. Human Content © 2011 - 2015
Resources available
• Example hypotheses:

7. Human Content © 2011 - 2015
A fundamental and natural language
Simple: Based on
natural language
(Lexical hypotheses)
Superficial descriptions
will get specific
situations wrong
Rich – complete –
correct