1. HUAN WU (Olivia)
224 Stamfordham Road, Newcastle Upon Tyne, NE5 2LA
07518555062
a19930524wh@gmail.com
Management graduate with management and communication skills and voluntary
experience, seeking a career in management.
Education
2015-present Newcastle University, UK
MSc, International Business Management
 Actively participated in seminars and group discussions, presented my opinions articulately and
concisely including delivering an assessed group presentation to lecturer and peers, achieved a mark
of 68% on human resource management module.
 Achieved the highest sales growth in two weeks Business Abroad Management Challenge,
brainstorming, discussing, analyzing and calculating to make decisions.
 Balanced studies, part-time work, NU society work, and volunteer work by setting priorities,
planning and checking progress to ensure deadlines were met.
2011-2015 Shangrao NormalUniversity, China
Bachelor of Economics, International Economics and Trade
 As Prefect of my class, persuaded the dean in my college successfully to give my class a chance to
go to another city to have on-field practice when it was not allowed to do so during undergraduate
period.
 Organized the class (50 people) trip for social practice by cooperating with teachers.
 Arranged a New Year evening party of one class as prefect. Allocated tasks to other class leaders
and dormitory leader according to their interests.
 Visited orphanage and elderly care homes regularly, helped with all the big events in university as
a volunteer for one year. For instance, maintained the order and did cleaning during sports meeting.
Relevantexperience
2016 May-present Global Retail Europe LTD, Newcastle upon Tyne
Customer service

2.  Managed an online shop and photoshoped all the toy pictures.
 Classified, cleaned and gave disinfection to toys, packed toys.
 Dealt with customer enquiries and after-sale service, negotiated with several companies
2014 Oct-2015 April Xindaxin Handbag Trade limited Company, China
Foreign trade saleswoman
 Managed an online shop, picked trendy popular products, edited pictures and write descriptions
for all the products
 Taught new staff skills and reported the working progress regularly to manager
 Maintained good sale score by solving complaint appropriately and upload products correctly
 Coordinated the business between the express company and the company I worked for.
2014 July Zhejiang Peoleo Clothing Co. Limited, China
Saleswoman
 Provided excellent customer consultant service, maintained displays and sold products.
 Interacted well with customers as a clothes saleswoman in mall, and became the best saleswomen
in one month.
2012 April-2013 June Xiaozhuang.com, Shangrao Normal University, China
Cosmetic customer service
 Worked with existed customers by delivering new promotion information to them.
 Dealt with all the after-sale services and complaints
 Visited customers regularly or had online communication to get feedback on products and service
Additional experience
2016 April-present Volunteer work at Oxfam, Newcastle upon Tyne
 Managed all the work with other volunteers in the shop, including clearing up all the donations,
pricing them and arrange them in order, cleaning and do cashier job.
2016 May 7th Volunteer work at TZU CHI UK
Buddha Day & 50th Anniversary, Manchester
 Helped to collect money for the charity and assistant with the anniversary celebration.

3. Achievements
 Participated The Rise Up Bootcamp held by Newcastle University, developed teamwork and
presentation skills by coming up with a business idea and present to four professional business
entrepreneurs.
 Held League of Legends competition among five universities in the northeast of UK with other
members of NU Chinese Society.
Additional skills
 Proficient in Microsoft Office- Outlook, Excel, PowerPoint, Word.
 Languages Fluent English
Native Mandarin
Interests
 Passionate about singing and all kinds of music. Used to sing a lot in university for graduation
ceremony or welcoming party.
 As an active member in many societies activities, such as ballroomdance competition.
 Skating, used to be children’s skating trainer
References
Reza Gachcar Anna Tilba
Employer Director of Corporate Engagement
Global Retail Europe LTD Newcastle University Business School
5 Birnham Place, Newcastle upon Tyne, NE3 4RB 5 Barrack Road, Newcastle upon Tyne, NE1 4SE
TEL: 44 07825 37 67 TEL: 44 0191 208 16 28
Email: Rezagm20@yahoo.co.uk Email: Anna.Tilba@ncl.ac.uk