WHERE ARE 

OUR CUSTOMERS?John Doe, April 2013
April 15th 2013
agenda for today
6.WHYTHEMARKETINUSCRASHED?
1.WHYAREWEHERE?
1.SECURITYISVERYIMPORTANTTOUS
6.Companypoliciesandregulations
4.Humanresoruces
3.Groundrulesoffinance
2.Doourcustomersactlikedinosours?
8.REPORTS
5.ThestorybehindtHETAKEOVER
7.FINANCEANDCASHFLOW
JOHN
REEDS
Lorem ipsum dolor sit amet,
consectetur adipiscing elit. Nunc
tempor, odio hendrerit elementum
scelerisque pulvinar sapien quis
mollis. Nulla eu metus augue.
1.WHYAREWEHERE?
6.WHYTHEMARKETINUSCRASHED?
2
ON TIME DELIVERYQUALITY ASSURANCE
Need an update? We are
there for you in case of
emergencies
CUSTOMER SERVICEWEBSITE UPDATES
We are always trying to beat the market with new things
list of services
3
ON TIME DELIVERY
What’s worse than not
delivering a product
on time?
We are always trying to
beat the market with
new things
QUALITY ASSURANCE CUSTOMER SERVICE
We love to hear what
you have to say about
our services, We love to
hear what you have to
say about our services
WEBSITE UPDATES
We used our data to anwser this question
DO OUR CUSTOMERS ACT LIKE DINOSOURS?
PEOPLE’S PERSONALWAYS HUNGRY
SPORT ACTIVE HEAVY SMOKER
TECH FREAK SKILLED DESIGNER
meet our typical customer
Based on our market research
5
9%
91%
USE SOCIAL MEDIA
DON’T USE SOCIAL MEDIA
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Nunc tempor, odio hendrerit
elementum scelerisque, eros tellus facilisis sem,
vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis.
OUR TYPICAL CUSTOMER LOVES SOCIAL MEDIA
the social fad?
6
7
It will not be easy to implement, but we can do it in one year.
what is the most important step?
PROJECT START CONTROLLING FEEDBACK FINISH
MONEY
TIME
PEOPLE
SUCCESS
MONEY
TIME
PEOPLE
SUCCESS
0
25
50
75
100
2010 2011 2012 2013
EUROPE
US
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Nunc tempor, odio hendrerit
elementum scelerisque, eros tellus facilisis sem,
vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis.
MARKET SHARE IN US IS DECLINING
8
2010 - 2013
MArket share
0
25
50
75
100
2010 2011 2012 2013
EUROPE
US
Nunc tempor, odio hendrerit elementum
scelerisque, eros tellus facilisis sem, vel tempus
sem justo vitae metus. Donec adipiscing pulvinar
sapien quis mollis. Nulla eu metus augue. Donec
luctus nisl nec purus mattis ut varius.
EUROPE IS THE LEADER when it comes to sales
9
2010 - 2013
sales drop
0
25
50
75
100
2010 2011 2012 2013
EUROPE
US
the social fad?
Eros tellus facilisis sem, vel tempus sem justo
vitae metus. Donec adipiscing pulvinar sapien
quis mollis. Nulla eu metus augue. Donec luctus
nisl nec purus mattis ut varius nisi convallis.
EUROPE IS THE LEADER when it comes to sales
10
50%
28%
14%
9%
canti J&J
pure Folds
Lorem ipsum dolor sit amet, consectetur adipiscing
elit. Nunc tempor, odio hendrerit elementum
scelerisque, eros tellus facilisis sem, sapien quis
mollis. Nulla eu metus augue. Donec luctus nisl nec
purus mattis ut varius nisi convallis.
Let’s see who is winning
11
2010 - 2013
our competitors
15 minutes for coffee
let’s have a break
Nunc tempor, odio hendrerit
elementum scelerisque, eros tellus
facilisis sem, vel tempus sem justo
vitae metus.
Where is all the data?
13
2012 20132010 2011
We love to hear what you
have to say about our
services, We love to hear it.
PROJECT START HUMAN RESOURCE
We love to hear what you
have to say about our
services, We love to hear it.
FINANCE
We love to hear what you
have to say about our
services, We love to hear it.
FINAL COUNTDOWN
We love to hear what you
have to say about our
services, We love to hear it.
the right flow will find you
Our timeline for the future
14
FINANCE
HUMAN RESOURCES
INNOVATION
layers of success
Why we are making progress
15
65%
72%
55%
70% 72%
websites TWITTER facebook pinterest EMAILS
digital channels
Data has been collected in 2012
16
17
60%70%90% 80%
We love to hear what
you have to say about
our services, We love to
hear what you have.
WEBSITE UPDATES
We are always trying
to beat the market
with new things
QUALITY ASSURANCE CUSTOMER SERVICE
Need an update? We
are there for you in
case of emergencies
ON TIME DELIVERY
What’s worse than
not delivering a
product on time?
customer service
What are the main topics
APPLE
70%
MOTOROLA
50%
SAMSUNG
10%
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Nunc tempor, odio hendrerit elementum scelerisque,
eros tellus facilisis sem, vel tempus sem.
Donec adipiscing pulvinar sapien quis mollis.
Nulla eu metus augue. Donec luctus nisl nec purus
mattis ut varius nisi convallis.
Let’s see who is winning
our partners
Q2 2013
18
STORE
TECHNOLOGY
INNOVATION
CUSTOMER
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Nunc tempor, odio hendrerit elementum scelerisque, eros
tellus facilisis sem, vel tempus sem justo vitae metus.
Donec adipiscing pulvinar sapien quis mollis.
Nulla eu metus augue. Donec luctus nisl nec purus mattis
ut varius nisi convallis.
EVERything start at our stores
road to purchase
From our stores to final customer
19
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Nunc tempor, odio hendrerit elementum scelerisque, eros
tellus facilisis sem, vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis. Nunc tempor, odio
hendrerit elementum scelerisque, eros tellus facilisis sem, vel
tempus sem justo vitae metus.
EVERything starts at our stores
the process
This is how it’s done
20
the process
This is how it’s done
21
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Nunc tempor, odio hendrerit elementum scelerisque, eros
tellus facilisis sem, vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis. Nunc tempor, odio
hendrerit elementum scelerisque, eros tellus facilisis sem, vel
tempus sem justo vitae metus.
market research is the key
the process
This is how it’s done
22
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Nunc tempor, odio hendrerit elementum scelerisque, eros
tellus facilisis sem, vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis. Nunc tempor, odio
hendrerit elementum scelerisque, eros tellus facilisis sem, vel
tempus sem justo vitae metus.
we can locate our customers without a problem
We love to hear what you
have to say about our
services, We love to hear it.
TOM JOHNSON ERIC HUMAN
We love to hear what you
have to say about our
services, We love to hear it.
MARY LAWYER
We love to hear what you
have to say about our
services, We love to hear it.
JOHN CREATIVE
We love to hear what you
have to say about our
services, We love to hear it.
Meet the team
We respect our people
23
BEST PRACTICES
INNOVATION
CREATION
PEOPLE NEEDS
HUMAN RESOURCES
SKILLED DESIGNERS
little parts make all the difference
Let’s mix them to see what happens
24
what you see is what you get?
This is not always the case
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Nunc tempor, odio hendrerit
elementum scelerisque, eros tellus facilisis
sem, vel tempus sem justo vitae metus.
Donec adipiscing pulvinar sapien quis mollis.
Nulla eu metus augue. Donec luctus nisl nec
purus mattis ut varius nisi convallis.
scenario number 1
Donec adipiscing pulvinar sapien quis mollis.
Nulla eu metus augue. Donec luctus nisl nec
purus mattis ut varius nisi convallis.
scenario number 2
• move out of the market
• outsource everything you can
• prepare for the worst
Have your own opinion
2 sides of the story
26
our office
Makes all the difference
27
Lorem ipsum dolor sit amet,
consectetur adipiscing elit.
Nunc tempor, odio hendrerit
elementum scelerisque, eros
tellus facilisis sem, vel tempus
sem justo vitae tempor metus.
CHICAGO, ILLINOISCHICAGO, ILLINOIS
72%
USA
55%
EUROPE
65%
MARKET
Lorem ipsum dolor sit amet, consectetur adipiscing
elit. Nunc tempor, odio hendrerit elementum
scelerisque, eros tellus facilisis sem, vel tempus
sem justo vitae metus. Donec adipiscing pulvinar
sapien quis mollis. Nulla eu metus augue. Donec
luctus nisl nec purus mattis ut varius nisi convallis.
• DATA SECURITY IS VERY IMPORTANT TO US
• DO OUR CUSTOMERS ACT LIKE DINOSOURS?
• THE SOCIAL FAD?
• MEET OUR TYPICAL CUSTOMER
• Market share
DATA SECURITY IS VERY IMPORTANT TO US
Our Agenda
topics we have to cover
532 41
29
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum
scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar
sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis.
Nulla et auctor lectus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse hendrerit
rutrum consectetur. Maecenas ultrices lobortis augue, et consectetur sem imperdiet et. Donec
bibendum lorem a dolor pellentesque eget placerat lectus facilisis. In in nunc sed nisl pharetra
vulputate id ac augue.
DATA SECURITY IS VERY IMPORTANT TO US
We used our data to answer this question
legal issues
30
ready?
13 2
32
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Simple and Colorful Presentation Template

  • 1.
    WHERE ARE 
 OURCUSTOMERS?John Doe, April 2013
  • 2.
    April 15th 2013 agendafor today 6.WHYTHEMARKETINUSCRASHED? 1.WHYAREWEHERE? 1.SECURITYISVERYIMPORTANTTOUS 6.Companypoliciesandregulations 4.Humanresoruces 3.Groundrulesoffinance 2.Doourcustomersactlikedinosours? 8.REPORTS 5.ThestorybehindtHETAKEOVER 7.FINANCEANDCASHFLOW JOHN REEDS Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque pulvinar sapien quis mollis. Nulla eu metus augue. 1.WHYAREWEHERE? 6.WHYTHEMARKETINUSCRASHED? 2
  • 3.
    ON TIME DELIVERYQUALITYASSURANCE Need an update? We are there for you in case of emergencies CUSTOMER SERVICEWEBSITE UPDATES We are always trying to beat the market with new things list of services 3 ON TIME DELIVERY What’s worse than not delivering a product on time? We are always trying to beat the market with new things QUALITY ASSURANCE CUSTOMER SERVICE We love to hear what you have to say about our services, We love to hear what you have to say about our services WEBSITE UPDATES
  • 4.
    We used ourdata to anwser this question DO OUR CUSTOMERS ACT LIKE DINOSOURS?
  • 5.
    PEOPLE’S PERSONALWAYS HUNGRY SPORTACTIVE HEAVY SMOKER TECH FREAK SKILLED DESIGNER meet our typical customer Based on our market research 5
  • 6.
    9% 91% USE SOCIAL MEDIA DON’TUSE SOCIAL MEDIA Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. OUR TYPICAL CUSTOMER LOVES SOCIAL MEDIA the social fad? 6
  • 7.
    7 It will notbe easy to implement, but we can do it in one year. what is the most important step? PROJECT START CONTROLLING FEEDBACK FINISH MONEY TIME PEOPLE SUCCESS MONEY TIME PEOPLE SUCCESS
  • 8.
    0 25 50 75 100 2010 2011 20122013 EUROPE US Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. MARKET SHARE IN US IS DECLINING 8 2010 - 2013 MArket share
  • 9.
    0 25 50 75 100 2010 2011 20122013 EUROPE US Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius. EUROPE IS THE LEADER when it comes to sales 9 2010 - 2013 sales drop
  • 10.
    0 25 50 75 100 2010 2011 20122013 EUROPE US the social fad? Eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. EUROPE IS THE LEADER when it comes to sales 10
  • 11.
    50% 28% 14% 9% canti J&J pure Folds Loremipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. Let’s see who is winning 11 2010 - 2013 our competitors
  • 12.
    15 minutes forcoffee let’s have a break
  • 13.
    Nunc tempor, odiohendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Where is all the data? 13
  • 14.
    2012 20132010 2011 Welove to hear what you have to say about our services, We love to hear it. PROJECT START HUMAN RESOURCE We love to hear what you have to say about our services, We love to hear it. FINANCE We love to hear what you have to say about our services, We love to hear it. FINAL COUNTDOWN We love to hear what you have to say about our services, We love to hear it. the right flow will find you Our timeline for the future 14
  • 15.
    FINANCE HUMAN RESOURCES INNOVATION layers ofsuccess Why we are making progress 15
  • 16.
    65% 72% 55% 70% 72% websites TWITTERfacebook pinterest EMAILS digital channels Data has been collected in 2012 16
  • 17.
    17 60%70%90% 80% We loveto hear what you have to say about our services, We love to hear what you have. WEBSITE UPDATES We are always trying to beat the market with new things QUALITY ASSURANCE CUSTOMER SERVICE Need an update? We are there for you in case of emergencies ON TIME DELIVERY What’s worse than not delivering a product on time? customer service What are the main topics
  • 18.
    APPLE 70% MOTOROLA 50% SAMSUNG 10% Lorem ipsum dolorsit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. Let’s see who is winning our partners Q2 2013 18
  • 19.
    STORE TECHNOLOGY INNOVATION CUSTOMER Lorem ipsum dolorsit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. EVERything start at our stores road to purchase From our stores to final customer 19
  • 20.
    Lorem ipsum dolorsit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. EVERything starts at our stores the process This is how it’s done 20
  • 21.
    the process This ishow it’s done 21 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. market research is the key
  • 22.
    the process This ishow it’s done 22 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. we can locate our customers without a problem
  • 23.
    We love tohear what you have to say about our services, We love to hear it. TOM JOHNSON ERIC HUMAN We love to hear what you have to say about our services, We love to hear it. MARY LAWYER We love to hear what you have to say about our services, We love to hear it. JOHN CREATIVE We love to hear what you have to say about our services, We love to hear it. Meet the team We respect our people 23
  • 24.
    BEST PRACTICES INNOVATION CREATION PEOPLE NEEDS HUMANRESOURCES SKILLED DESIGNERS little parts make all the difference Let’s mix them to see what happens 24
  • 25.
    what you seeis what you get? This is not always the case
  • 26.
    Lorem ipsum dolorsit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. scenario number 1 Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. scenario number 2 • move out of the market • outsource everything you can • prepare for the worst Have your own opinion 2 sides of the story 26
  • 27.
    our office Makes allthe difference 27 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae tempor metus. CHICAGO, ILLINOISCHICAGO, ILLINOIS
  • 28.
  • 29.
    Lorem ipsum dolorsit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. • DATA SECURITY IS VERY IMPORTANT TO US • DO OUR CUSTOMERS ACT LIKE DINOSOURS? • THE SOCIAL FAD? • MEET OUR TYPICAL CUSTOMER • Market share DATA SECURITY IS VERY IMPORTANT TO US Our Agenda topics we have to cover 532 41 29
  • 30.
    Lorem ipsum dolorsit amet, consectetur adipiscing elit. Nunc tempor, odio hendrerit elementum scelerisque, eros tellus facilisis sem, vel tempus sem justo vitae metus. Donec adipiscing pulvinar sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis. Nulla et auctor lectus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse hendrerit rutrum consectetur. Maecenas ultrices lobortis augue, et consectetur sem imperdiet et. Donec bibendum lorem a dolor pellentesque eget placerat lectus facilisis. In in nunc sed nisl pharetra vulputate id ac augue. DATA SECURITY IS VERY IMPORTANT TO US We used our data to answer this question legal issues 30
  • 31.
  • 32.
    32 We are presentationexperts focused on delivering one of the best slide decks out there. Our service includes custom presentation design, presentation templates and creating animated, beautifull slides for mobile devices (iPad etc.). Feel free to contact us at any time. • www.yourcompany.com • www.twitter.com/yourcompany • www.facebook.com/yourcompany • www.pinterest.com/yourcompany • contact@yourcompany.com we are easy to reach! contact us Give us a thumbs up and check out more of our work
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