The document describes two case studies for a health administration course. The first case study involves being appointed director of a hospital in Kenya that has issues with employee motivation and morale. Employees act fearful of supervisors and tensions exist between nurses and doctors. The second case study involves being an administrator at a California hospital where the main patient complaint is quality of care. The administrator must assess the hospital and create a report with findings and a strategy to improve quality and make the hospital a local choice. Both case studies require analyzing issues, choosing a motivation model, formulating improvement plans, and justifying recommendations using academic sources.

1. HSA 501 Week 5 Midterm Case Study
Motivating Employees
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Midterm Case Study: Motivating Employees
Due Week 5 and worth 300 points
Imagine that you have been appointed the Director of Health at the
Kaluyu Memorial Hospital in Nairobi, Kenya – a for-profit hospital.
The facility is also a referral hospital and receives severe cases of
accidents, chronicle / communicable diseases, and houses an HIV /
AIDS ward. As you settle into your position, you realize that the
employees always act scared as they approach their superiors. Some
of the employees even deliver files and leave your office in a hurry.
As you make your routine departmental visits, you realize that there
are tensions between nurses and doctors, and there is a sentiment that
the nurses tend to do the majority of the work within patient care but
the doctors get all the credit. You realize that the employees are
always looking forward to the end of their shifts to go home. Some
employees even come back to work wearing the same unwashed
clothes as the previous day. Too many employees are calling in sick,
and many of them give weak reasons for their tardiness.
There is also a sense that employees and nurses dominate other
employees in similar positions. In meetings and conference calls,
some employees are always quiet and never participate. You notice
that people with families tend to gather and talk quietly on breaks.
The new mothers working for the hospital have to use bathrooms to

2. pump breast milk for their infants and the refrigerators do not work
well. Looking at the financial statements of the hospital, you realize
that the hospital expenses are higher than the industry standard, and it
makes losses year after year.
Note: You may create and / or make all necessary assumptions needed
for the completion of this assignment.
Write a four to six (4-6) page paper in which you:
1. Investigate the major demotivational factors at Kaluyu Memorial
Hospital. Assess the level of impact that the identified factors could
have on specific areas of service and business if the administration
does not address the situation. Support your response with at least two
(2) examples of the potential negative impact of the identified
demotivational factors on the hospital.
2. Choose Maslow’s, Herzberg’s, or McClelland’s model of
motivation, and argue the primary reasons why it is applicable to the
Kaluyu Memorial Hospital scenario.
3. Formulate a communication system that will have the greatest
impact on improving the situation, and specify the major reasons why
your system will influence the employee behaviors for the better.
Justify your response.
4. Use four (4) recent (within the last five [5] years) quality academic
resources in this assignment. Note: Wikipedia and other websites do
not qualify as quality academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12),
with one-inch margins on all sides; citations and references must
follow APA or school-specific format. Check with your professor for
any additional instructions.
• Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date.
The cover page and the reference page are not included in the
required assignment page length.

3. The specific course learning outcomes associated with this
assignment are:
• Propose methodologies that have been proven to increase value in
health care delivery systems.
• Examine the impact of motivation on quality, safety, and legal risks
associated with health care organizations.
• Assess how politics in a health care organization motivates and
demotivates employees, and recommend strategies to mitigate the
challenges presented with each aspect.
• Create a communication strategy to address an ethical dilemma
within a health care organization regarding the quality of service and
cost.
• Use technology and information resources to research issues in
health care management.
Write clearly and concisely about health care management using
proper writing mechanics
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HSA 501 Week 8 Assignment 2 Managing
Health Care Quality
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Assignment 2: Managing Health Care Quality
Due Week 8 and worth 200 points

4. Imagine that you are a hospital administrator at the Sunlight Hospital
in California. The main complaint among the patients is the quality of
care. Your job is to understand the state of the hospital, create value,
increase efficiency, and turn the facility into a local hospital of choice.
Whenever you are making visits in various wards to meet the
employees and the patients, you hear how the patients love the
hospital, but they would like to see certain improvements in care. The
employees seem to be very busy executing their duties and not
interacting much with the patients. The hospital board has asked you
to compile a report of your findings and suggested strategy for
achieving the hospital’s current goals.
Note: You may create and / or make all necessary assumptions needed
for the completion of this assignment.
Write a four to six (4-6) page paper in which you:
1. Classify five (5) measurements of quality of care in a hospital,
and justify the major reasons why you believe these measurements
matter to patients in their process of choosing a hospital for
emergency or inpatient care.
2. Specify four (4) main features in health care organizations that
can be used to design a successful quality improvement plan.
Articulate the significant manner in which the specified features can
lead to failure or success of quality of care in Sunlight Hospital.
3. Suggest the salient reasons why quality of care would add value
to and create a competitive advantage for the Sunlight Hospital.
Justify your response.
4. Use four (4) recent (within the last five [5] years) quality
academic resources in this assignment. Note: Wikipedia and other
websites do not qualify as quality academic resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides; citations and references must
follow APA or school-specific format. Check with your professor for
any additional instructions.

5. · Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date.
The cover page and the reference page are not included in the
required assignment page length.
The specific course learning outcomes associated with this
assignment are:
· Propose methodologies that have been proven to increase value
in health care delivery systems
· Examine leadership and management frameworks that are most
applicable to a certain organization type within the health care
industry.
· Craft a strategic plan that leads to a competitive advantage
within a certain market.
· Use technology and information resources to research issues in
health care management.
· Write clearly and concisely about health care management
using proper writing mechanics.
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