The document discusses two case studies related to employee motivation and healthcare quality. The first case study involves Kaluyu Memorial Hospital which is experiencing low employee motivation. Employees act fearful of supervisors and tensions exist between nurses and doctors. The second case study involves Sunlight Hospital where patients complain about quality of care. The hospital administrator must assess quality, increase efficiency, and make the hospital the local choice.

1. HSA 501 Week 5 Midterm Case Study Motivating
Employees
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Midterm Case Study: Motivating Employees
Due Week 5 and worth 300 points
Imagine that you have been appointed the Director of Health at the
Kaluyu Memorial Hospital in Nairobi, Kenya – a for-profit hospital. The
facility is also a referral hospital and receives severe cases of accidents,
chronicle / communicable diseases, and houses an HIV / AIDS ward. As
you settle into your position, you realize that the employees always act
scared as they approach their superiors. Some of the employees even
deliver files and leave your office in a hurry.
As you make your routine departmental visits, you realize that there are
tensions between nurses and doctors, and there is a sentiment that the
nurses tend to do the majority of the work within patient care but the
doctors get all the credit. You realize that the employees are always
looking forward to the end of their shifts to go home. Some employees
even come back to work wearing the same unwashed clothes as the
previous day. Too many employees are calling in sick, and many of
them give weak reasons for their tardiness.
There is also a sense that employees and nurses dominate other
employees in similar positions. In meetings and conference calls, some

2. employees are always quiet and never participate. You notice that people
with families tend to gather and talk quietly on breaks. The new mothers
working for the hospital have to use bathrooms to pump breast milk for
their infants and the refrigerators do not work well. Looking at the
financial statements of the hospital, you realize that the hospital
expenses are higher than the industry standard, and it makes losses year
after year.
Note: You may create and / or make all necessary assumptions needed
for the completion of this assignment.
Write a four to six (4-6) page paper in which you:
1. Investigate the major demotivational factors at Kaluyu Memorial
Hospital. Assess the level of impact that the identified factors could have
on specific areas of service and business if the administration does not
address the situation. Support your response with at least two (2)
examples of the potential negative impact of the identified
demotivational factors on the hospital.
2. Choose Maslow’s, Herzberg’s, or McClelland’s model of motivation,
and argue the primary reasons why it is applicable to the Kaluyu
Memorial Hospital scenario.
3. Formulate a communication system that will have the greatest impact
on improving the situation, and specify the major reasons why your
system will influence the employee behaviors for the better. Justify your
response.
4. Use four (4) recent (within the last five [5] years) quality academic
resources in this assignment. Note: Wikipedia and other websites do not
qualify as quality academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.

3. • Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date. The
cover page and the reference page are not included in the required
assignment page length.
The specific course learning outcomes associated with this assignment
are:
• Propose methodologies that have been proven to increase value in
health care delivery systems.
• Examine the impact of motivation on quality, safety, and legal risks
associated with health care organizations.
• Assess how politics in a health care organization motivates and
demotivates employees, and recommend strategies to mitigate the
challenges presented with each aspect.
• Create a communication strategy to address an ethical dilemma within
a health care organization regarding the quality of service and cost.
• Use technology and information resources to research issues in health
care management.
Write clearly and concisely about health care management using proper
writing mechanics
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HSA 501 Week 8 Assignment 2 Managing Health
Care Quality
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4. Assignment 2: Managing Health Care Quality
Due Week 8 and worth 200 points
Imagine that you are a hospital administrator at the Sunlight Hospital in
California. The main complaint among the patients is the quality of care.
Your job is to understand the state of the hospital, create value, increase
efficiency, and turn the facility into a local hospital of choice. Whenever
you are making visits in various wards to meet the employees and the
patients, you hear how the patients love the hospital, but they would like
to see certain improvements in care. The employees seem to be very
busy executing their duties and not interacting much with the patients.
The hospital board has asked you to compile a report of your findings
and suggested strategy for achieving the hospital’s current goals.
Note: You may create and / or make all necessary assumptions needed
for the completion of this assignment.
Write a four to six (4-6) page paper in which you:
1. Classify five (5) measurements of quality of care in a hospital, and
justify the major reasons why you believe these measurements matter to
patients in their process of choosing a hospital for emergency or
inpatient care.
2. Specify four (4) main features in health care organizations that can
be used to design a successful quality improvement plan. Articulate the
significant manner in which the specified features can lead to failure or
success of quality of care in Sunlight Hospital.
3. Suggest the salient reasons why quality of care would add value to
and create a competitive advantage for the Sunlight Hospital. Justify
your response.
4. Use four (4) recent (within the last five [5] years) quality academic
resources in this assignment. Note: Wikipedia and other websites do not
qualify as quality academic resources.

5. Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size 12),
with one-inch margins on all sides; citations and references must follow
APA or school-specific format. Check with your professor for any
additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date. The
cover page and the reference page are not included in the required
assignment page length.
The specific course learning outcomes associated with this assignment
are:
· Propose methodologies that have been proven to increase value in
health care delivery systems
· Examine leadership and management frameworks that are most
applicable to a certain organization type within the health care industry.
· Craft a strategic plan that leads to a competitive advantage within
a certain market.
· Use technology and information resources to research issues in
health care management.
· Write clearly and concisely about health care management using
proper writing mechanics.
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