This document outlines a model for organizations to increase customer value through human resources development. It argues that organizations must first define their "organizational nuclei" or core purpose and the experiences they provide customers. They then need the right "people profile" and "organizational design" to allow employees to enhance the organizational nuclei. If the organizational structure supports talent development and retention, employees will increase their contribution, thereby increasing customer value and the organization's potential. When customers and employees both experience increased value, the business can provide more emergent experiences and grow.