The Do IT Wise Connector is an integration tool that extracts data from third party systems like New Relic, Dynatrace, and SolarWinds. It filters the extracted data, converts it to a format suitable for HP BSM, monitors the health of data collection and distribution, and has a web UI for configuration and statistics. The connector pulls metrics, topology, and alert data from the third party system and forwards it to HP BSM, allowing for a unified view of data across multiple sources for reporting, correlations, SLAs, and automation. It maps alerts to configuration items and pulls topology periodically to deliver CIs and relationships.

1. Do IT Wise
Connector

2. What is Do IT Wise Connector?
• Integration tool for 3rd party systems – NewRelic, dynaTrace,
Orion Solarwinds, CA Wily
• Extracts data
• Provides filtering of the extracted data
• Converts it to suitable format for the HP BSM
• Monitors the health of the data collection and distribution
• Has web UI for configuration and statistics

3. What does the package consist?
• Engine for pulling data from the 3rd party systems
• Web UI for integration configuration
• Web UI for statistics and health monitoring
• Example BSM Connector policies
• Advanced documentation

4. What are the benefits of the connector?
• Unified console for all the data – HP BSM, OMi
• Correlations between multiple data sources – reports, OMi,
SHA
• Service Level Agreements
• Advanced automation
• Suitable for NOC
• Ticketing
• Predictive analysis

5. Do IT Wise Connector
for New Relic

6. The DoITWise Connector UI – Health Dashboard
Indicators are showing the health of
each component of the Connector

7. The DoITWise Connector UI - Status
Real time
information
for the
collected
data

8. The DoITWise Connector UI - Data
Values of the
collected
metrics

9. The Data Flow
DoITWiseConnector
Pulls the data
from NewRelic
and converts it
to suitable
format for the
BSM Connector
HPBSMConnector
HP BSM data
collector that
forwards the
collected data to
HP BSM
HPBSM
Stores all the
collected data
and provides
multiple options
for interactions
with it – reports,
dashboards,
notifications, etc.

10. Data types
Topology
• The structure of the NewRelic
monitored objects and their
relationships represented in the
RTSM(CMDB)
Metrics • Metric data is available in various
reports or for predictive analysis
Events
• Alerts (events) are forwarded to BSM
event console and mapped to the
corresponding Configuration Items

11. Topology
BSM RTSM
BSM
Connector
New Relic
Monitored objects –
Business applications,
transactions or hosts
Pulls the topology
periodically and delivers it
by using custom topology
scripts
CIs and relationships

12. Alerts (Events)
NewRelic
Alerts
BSM Connector
Mapping
Rules
BSM/OMi
Events Service health

13. Metrics
NewRelic
Metrics
BSM Connector
Mapping
Rules
BSM
Metrics Reports
Service
health

14. NewRelic Topology
HP BSMNew Relic

15. Alerts in New Relic and events in BSM

16. Service Health – NewRelic & BPM Metrics

17. Metrics in Reports - Apdex

18. Metrics in Service Health
Status & Performance
metrics coming from
BPM
Metrics coming from
NewRelic

19. NewRelic System Metrics in SHA - Seasonality

20. Possible extensions
• Operations Analytics (OpsA) – Big data analysis, suitable for
the full transaction data baselining
• Service Level Management (SLM) – enables creating Service
Level Agreements based on metrics and events, following
their calculations and breaches
• End User Management (EUM) – extends the real user
experience provided by NewRelic for the Business
Applications and Transactions by providing synthetic user
experience

21. If you would like to know more about our connector, please
contact us at info@doitwise.com