SlideShare a Scribd company logo
+
Great website content
Wimbletech Bytes / 27 November 2015
Colleen Shannon
Freelance Writer & Editor
www.healthcarewriting.co.uk
+
Your copy checklist
ü  Customer relevance
ü  Clear message and call to action
ü  Effective architecture – site, page, words
ü  The basics – for respect and trust
ü  Spelling
ü  Grammar
ü  Punctuation
ü  SEO – should follow naturally
© Colleen Shannon 2015 www.healthcarewriting.co.uk
+
Customer relevance
Understand your audience (your customers!) Get this right and
the rest will follow.
n  Who are they?
n  How do they talk?
n  What matters to them?
n  How can you help?
You will naturally start using strong terms for SEO, to attract the
customers you want most.
© Colleen Shannon 2015 www.healthcarewriting.co.uk
+
Clear message and call to action
n  What do you want to say?
n  Sum it up for yourself in one sentence
n  If you can’t – your message is not strong enough
n  Then refine and add detail by going up to two, three, four, five
sentences.
n  What do you want your customer to do?
n  One action to underpin all of your content
n  Benefits
n  Evidence
n  Reassurance / excitement
n  Clear visual cue
© Colleen Shannon 2015 www.healthcarewriting.co.uk
+
Clear architecture
What they must know
Supporting
evidence
Deep
detail
Proposition, benefits,
call to action
Testimonials, features,
data, case studies
More info for sceptics
and enthusiasts
Increasing
detail
© Colleen Shannon 2015 www.healthcarewriting.co.uk
+
The basics: common mistakes
n  Too many capital letters
n  Start of a sentence
n  A name
n  That’s it!!! No other use for capitals
n  Using commas incorrectly
n  Pointless apostrophes
n  Lack of subject / verb agreement
n  Long sentences
n  20 – 40 words max
© Colleen Shannon 2015 www.healthcarewriting.co.uk
+
Checking the basics
n  Don’t go it alone – have someone check
n  Pay a professional
n  Society for Editors and Proofreaders: www.sfep.org.uk
n  Teachers and graduate students (in English or other humanities)
can be good at this, if you are on a budget
n  Ask a capable colleague or friend
n  Use online tools
n  Oxford Dictionaries Online
n  Plain English Campaign
© Colleen Shannon 2015 www.healthcarewriting.co.uk
+
Your website is your shop window
n  Choose your words with care
n  Present them beautifully
n  Check them for cracks or blemishes before putting them on
display
n  Keep them polished and glittering
© Colleen Shannon 2015 www.healthcarewriting.co.uk

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How to write great website content

  • 1. + Great website content Wimbletech Bytes / 27 November 2015 Colleen Shannon Freelance Writer & Editor www.healthcarewriting.co.uk
  • 2. + Your copy checklist ü  Customer relevance ü  Clear message and call to action ü  Effective architecture – site, page, words ü  The basics – for respect and trust ü  Spelling ü  Grammar ü  Punctuation ü  SEO – should follow naturally © Colleen Shannon 2015 www.healthcarewriting.co.uk
  • 3. + Customer relevance Understand your audience (your customers!) Get this right and the rest will follow. n  Who are they? n  How do they talk? n  What matters to them? n  How can you help? You will naturally start using strong terms for SEO, to attract the customers you want most. © Colleen Shannon 2015 www.healthcarewriting.co.uk
  • 4. + Clear message and call to action n  What do you want to say? n  Sum it up for yourself in one sentence n  If you can’t – your message is not strong enough n  Then refine and add detail by going up to two, three, four, five sentences. n  What do you want your customer to do? n  One action to underpin all of your content n  Benefits n  Evidence n  Reassurance / excitement n  Clear visual cue © Colleen Shannon 2015 www.healthcarewriting.co.uk
  • 5. + Clear architecture What they must know Supporting evidence Deep detail Proposition, benefits, call to action Testimonials, features, data, case studies More info for sceptics and enthusiasts Increasing detail © Colleen Shannon 2015 www.healthcarewriting.co.uk
  • 6. + The basics: common mistakes n  Too many capital letters n  Start of a sentence n  A name n  That’s it!!! No other use for capitals n  Using commas incorrectly n  Pointless apostrophes n  Lack of subject / verb agreement n  Long sentences n  20 – 40 words max © Colleen Shannon 2015 www.healthcarewriting.co.uk
  • 7. + Checking the basics n  Don’t go it alone – have someone check n  Pay a professional n  Society for Editors and Proofreaders: www.sfep.org.uk n  Teachers and graduate students (in English or other humanities) can be good at this, if you are on a budget n  Ask a capable colleague or friend n  Use online tools n  Oxford Dictionaries Online n  Plain English Campaign © Colleen Shannon 2015 www.healthcarewriting.co.uk
  • 8. + Your website is your shop window n  Choose your words with care n  Present them beautifully n  Check them for cracks or blemishes before putting them on display n  Keep them polished and glittering © Colleen Shannon 2015 www.healthcarewriting.co.uk