How to Utilize Student Leaders in the International Office
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Gilbert Flores and Estela Vargas Kite as presented at NAFSA: Association of International Educators Region VI Conference October 2017 Learning Objectives 1. Identify how to recruit student leaders who will support and enhance your international student leadership programs 2. Enhance student development through setting and communicating performance expectations and evaluations with student leaders 3. Determine the key components to help you start your own program tailored to your office needs Student leaders play an important role in the recruitment and transition process of international students. At IUPUI student leaders do this through two programs: International Ambassadors (IEM) provide the student perspective to prospects and International Peer Mentors (ISSS) guide students through key transitional periods in their cultural and educational adjustment. In this session we discuss our strategies for recruitment, training, development, and retention. We also share key components to help you create your own program, important questions to ask yourself and your colleagues, suggestions for how to get the most out of your student leaders, and more!
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How to Utilize Student Leaders in the International Office
- 1. How to Utilize Student Leaders in the International Office Estela Vargas Kite International Program Manager estvarga@iupui.edu Gilbert Flores International Recruitment Outreach Coordinator floresgi@iupui.edu IUPUI OFFICE OF INTERNATIONAL AFFAIRS
- 2. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS About IUPUI ▪ Indianapolis, IN ▪ 30,000 students ▪ 2,000 international students ▪ Research/ Urban Campus ▪ Program for Intensive English
- 3. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS IUPUI Office of International Affairs ▪ Centralized Unit – Responsible for recruiting undergraduates ▪ Mentor Program - ISS ▪ Ambassador Program - IEM
- 4. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Agenda ▪ Program Overviews ▪ Major Responsibilities ▪ Recruitment ▪ Training ▪ Compensation ▪ Evaluation ▪ Retention ▪ Lessons learned ▪ Developing an existing program
- 5. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS International Ambassadors Overview ● 3-5 international students ● Hourly paid ● Top countries ● Popular majors
- 6. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Ambassador Video
- 7. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Major Responsibilities - IEM Email communications – Personal experience – General admission inquiries – Campus and city life – Program and campus resources Recruitment – International visits to campus – English Language Center visits (i.e. ELS) Shipments, Data entry
- 8. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS
- 9. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS
- 10. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS
- 11. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS International Peer Mentoring Program ● Team of 21 ● Groups of three ● Cultural and Academic Transition and adjustment ● Team events ● ACIREMA ● Responsibility Areas
- 12. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Welcome Assistants Responsibilities ▪ Outreach Calls ▪ Serve as a resource to newly admitted students ▪ Lead shopping trips ▪ Social Media Communications ▪ December Welcome Party ▪ Assist with housing
- 13. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Orientation Assistants Responsibilities ▪ Deliver Presentations – IndyGo Bus Transportation – 10 Rules to Staying in Status ▪ Dinner Downtown ▪ Orientation Folders ▪ Assist in Training Orientation Volunteers ▪ Social Media Promotions
- 14. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Events and Promotions Assistants Responsibilities ▪ Monthly Socials ▪ Downtown Scavenger Hunt ▪ Program Marketing ▪ Facebook ▪ Monthly Newsletter – Mentor and Mentee of the Month – Culture Corner – Upcoming Events
- 15. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS PIE Assistants Responsibilities ▪ Campus tours ▪ Banking ▪ Orientation ▪ Acclimating to campus ▪ General Assistance
- 16. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS International Bridge & FYS Mentors Responsibilities ▪ In-class mentor ▪ Out of class meetings ▪ Cultural sensitivity – Icebreakers ▪ Student Intake ▪ Instructor assistance ▪ Monthly orientation meetings
- 17. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Program Management
- 18. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Recruiting Ambassadors ▪ Current student leaders ▪ Social media ▪ Campus contacts ▪ Newsletters ▪ Campus events ▪ Student recommendations
- 19. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Recruiting Mentors ▪ Call-Out meetings ▪ Student tabling ▪ Events ▪ Soft recruiting ▪ Mentor recommendation ▪ Application
- 20. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Training Ambassadors ● Standards and expectations ● Specific roles ● Shadowing ● Introduce your office ● Training manual – Email Communications – Facebook & Skype Etiquette – Database – Application Process – Resources
- 21. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Training Mentors ▪ May Intercultural Training ▪ May Retreat & August Training – closing knowledge gaps and team bonding ▪ Training modules ▪ Weekly Meetings ▪ Training manual
- 22. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Retaining Ambassadors ▪ Hourly student staff ▪ 10-12 hours per week ▪ Professional development workshops ▪ Invitation to staff events; retreat, holiday, breakfast. ▪ Professional reference ▪ Impact on international student experience ▪ Public speaking, communication, intercultural skills
- 23. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Retaining Mentors ▪ Scholarship ▪ Mentoring Course ▪ Heavy Recognition ▪ Fall Kick-Off ▪ Mentor Symposium
- 24. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Evaluating Ambassadors ▪ Part-time staff is still staff ▪ 6 months review/annual review ▪ One-on-one meetings – Successes, opportunities ▪ Monthly meetings
- 25. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Evaluating Mentors ▪ Check-in meetings ▪ Mentee evaluations ▪ Responsibility area evaluations ▪ Module grades ▪ Course grade ▪ Re- “hire” meetings
- 26. INDIANA UNIVERSITY–PURDUE UNIVERSITY INDIANAPOLIS Lessons Learned ▪ Full time supervisor needed for Ambassador Program ▪ Increase ambassador hours for program quality ▪ Start small ▪ Making cautious changes ▪ Staffing – International Mentoring Coordinator Do you have the necessary human resources for this program?