Presenting on the annual Control Systems Integrator Association 2011, Orlando, Florida, USA
Subject: What is the definition of quality, according to you, your customer and the CSIA.
Las sequías se encuentran entre los tipos más comúnes de desastres, generando enormes impactos socioeconómicos,
especialmente cuando se considera el carácter silencioso que tienen. Son cada vez más frecuentes, intensos y de mayor
duración, el cúal nos da una idea de lo que puede suceder con la acentuación del cambio climático. Este artículo tiene por
objetivo proporcionar una visión general de las medidas y políticas que abordan la prevención y la preparación para sequías, frente a los impactos del cambio climático, en el Estado de Ceará, Brasil, con el fin de permitir la comprensión de las políticas y programas, experiencias y perspectivas del proceso de la elaboración del Plan de Gestión Integral de Riesgo de Desastres del Estado de Ceará, Brasil; así como en el desarrollo del Sistema de Alerta Temprana (SAT), frente a la coordinación política, lo que dio lugar a la creación de la Comisión de las Sequías. Como resultado, entendemos esta estrategia, de preparación para sequías, como una herramienta capaz de aumentar la capacidad de adaptación y resistencia de los procesos políticos. En este sentido, se presentan las experiencias acumuladas por el Estado de Ceará, en los procesos de gestión de sequías que muestran
un potencial prometedor para la replicabilidad en otros países de América Latina, también son objeto de amenazas el cambio climático que puede imponer, en combinación con el análisis de los riesgos asociados -políticos/institucionales/culturales -, en el desarrollo de políticas públicas para, así presentar conclusiones, lecciones aprendidas y recomendaciones.
Las sequías se encuentran entre los tipos más comúnes de desastres, generando enormes impactos socioeconómicos,
especialmente cuando se considera el carácter silencioso que tienen. Son cada vez más frecuentes, intensos y de mayor
duración, el cúal nos da una idea de lo que puede suceder con la acentuación del cambio climático. Este artículo tiene por
objetivo proporcionar una visión general de las medidas y políticas que abordan la prevención y la preparación para sequías, frente a los impactos del cambio climático, en el Estado de Ceará, Brasil, con el fin de permitir la comprensión de las políticas y programas, experiencias y perspectivas del proceso de la elaboración del Plan de Gestión Integral de Riesgo de Desastres del Estado de Ceará, Brasil; así como en el desarrollo del Sistema de Alerta Temprana (SAT), frente a la coordinación política, lo que dio lugar a la creación de la Comisión de las Sequías. Como resultado, entendemos esta estrategia, de preparación para sequías, como una herramienta capaz de aumentar la capacidad de adaptación y resistencia de los procesos políticos. En este sentido, se presentan las experiencias acumuladas por el Estado de Ceará, en los procesos de gestión de sequías que muestran
un potencial prometedor para la replicabilidad en otros países de América Latina, también son objeto de amenazas el cambio climático que puede imponer, en combinación con el análisis de los riesgos asociados -políticos/institucionales/culturales -, en el desarrollo de políticas públicas para, así presentar conclusiones, lecciones aprendidas y recomendaciones.
La distancia es la longitud total recorrida por un objeto móvil en su trayectoria. Como tal, es una magnitud escalar, y, por lo tanto, es expresada en unidades de longitud. El desplazamiento, por su parte, es una magnitud vectorial, De allí que su módulo sea la distancia en línea recta entre las posiciones inicial y final.
Anbindung einer externen pfSense Firewall - Webinar 2016, deutschAskozia
VoIP bietet viele Neuerungen gegenüber ISDN und analog. Durch die enge Verzahnung mit der IT-Infrastruktur birgt VoIP aber auch Risiken die in den traditionellen Telefonnetzwerken nicht existierten. Durch den Einsatz von Computernetzwerken als Basis für die IP-Telefonie kann bei unzureichender Prävention eine Gefährdung der gesamten IT- Infrastruktur, also auch der TK-Infrastruktur, die Folge sein. In dieser Webinaraufzeichnung wird erläutert warum eine Firewall dringend notwendig ist und, am Beispiel von pfSense, wie sie an AskoziaPBX angebunden werden kann.
La teoría darwiniana de la evolución dice que la selección natural —la supervivencia preferente de los individuos mejor adaptados en una población, y la disminución de los menos aptos— puede cambiar la composición de dicha población, que así evoluciona y se adapta cada vez mejor a su medio1.
Pero el mismo mecanismo puede aplicarse de forma consciente: es la llamada selección artificial, que ha servido para producir razas mejoradas de animales domésticos y plantas de uso agrícola. Con la misma lógica, si evitamos que las personas portadoras de enfermedades genéticas se reproduzcan, éstas podrían desaparecer de la población en unas cuantas generaciones.
Esa fue la idea central de la ciencia del mejoramiento racial llamada eugenesia, creada por Francis Galton (primo de Darwin) en 1869. La eugenesia se popularizó en todo el mundo a principios del siglo XX: en los Estados Unidos se aplicó para discriminar a migrantes provenientes de países considerados “inferiores” como Italia o Grecia, y para esterilizar a epilépticos y enfermos mentales.
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Дилемма “новые фичи быстро VS технический долг” известна всем. Одним из инструментов её решения является ведение технического бэклога. В ходе доклада мы поговорим:
что такое технический бэклог;
чем и как его наполнять;
как “продавать” элементы технического бэклога заказчику и команде;
и, конечно, как проводить демо элементов техбэклога.
Содержимое доклада будет интересно, всем членам команды. Результатом применение идей и инструментов из доклада станут улучшение эстимейтов, налаженность технических процессов и управляемость техническим долгом.
Inorganic Ventures is located in Christiansburg, Virginia.
For more than 28 years, Inorganic Ventures has focused on manufacturing inorganic certified reference materials
(CRMs) for analytical markets worldwide, offering you unparalleled speed, quality, service and support.
As a leader in site optimization and digital analytics for nearly a decade, Dell has a robust approach to e-commerce optimization. In this session, Vab Dwivedi will discuss how Dell drives a world class user experience for its Consumer, Business and Support visitors through robust testing and targeted personalization. Learn how they leverage both A/B and multivariate testing for a user experience that is constantly being optimized for conversion and revenue. Take away key engagement tips to build your next testing projects.
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Knowing when to begin marketing
Recognizing which marketing activities to do first
Identifying the goals of your early marketing activities
Syncing marketing with product development
Using marketing to fine-tune your business model
La distancia es la longitud total recorrida por un objeto móvil en su trayectoria. Como tal, es una magnitud escalar, y, por lo tanto, es expresada en unidades de longitud. El desplazamiento, por su parte, es una magnitud vectorial, De allí que su módulo sea la distancia en línea recta entre las posiciones inicial y final.
Anbindung einer externen pfSense Firewall - Webinar 2016, deutschAskozia
VoIP bietet viele Neuerungen gegenüber ISDN und analog. Durch die enge Verzahnung mit der IT-Infrastruktur birgt VoIP aber auch Risiken die in den traditionellen Telefonnetzwerken nicht existierten. Durch den Einsatz von Computernetzwerken als Basis für die IP-Telefonie kann bei unzureichender Prävention eine Gefährdung der gesamten IT- Infrastruktur, also auch der TK-Infrastruktur, die Folge sein. In dieser Webinaraufzeichnung wird erläutert warum eine Firewall dringend notwendig ist und, am Beispiel von pfSense, wie sie an AskoziaPBX angebunden werden kann.
La teoría darwiniana de la evolución dice que la selección natural —la supervivencia preferente de los individuos mejor adaptados en una población, y la disminución de los menos aptos— puede cambiar la composición de dicha población, que así evoluciona y se adapta cada vez mejor a su medio1.
Pero el mismo mecanismo puede aplicarse de forma consciente: es la llamada selección artificial, que ha servido para producir razas mejoradas de animales domésticos y plantas de uso agrícola. Con la misma lógica, si evitamos que las personas portadoras de enfermedades genéticas se reproduzcan, éstas podrían desaparecer de la población en unas cuantas generaciones.
Esa fue la idea central de la ciencia del mejoramiento racial llamada eugenesia, creada por Francis Galton (primo de Darwin) en 1869. La eugenesia se popularizó en todo el mundo a principios del siglo XX: en los Estados Unidos se aplicó para discriminar a migrantes provenientes de países considerados “inferiores” como Italia o Grecia, y para esterilizar a epilépticos y enfermos mentales.
Dennis Brennan, Director at Capital One Labs, gave an update on the history and the trajectory of the Open API Initiative and the OpenAPI Specification. March 29, 2016
Никита Галкин "Technical backlog: инструкция к применению"Fwdays
Дилемма “новые фичи быстро VS технический долг” известна всем. Одним из инструментов её решения является ведение технического бэклога. В ходе доклада мы поговорим:
что такое технический бэклог;
чем и как его наполнять;
как “продавать” элементы технического бэклога заказчику и команде;
и, конечно, как проводить демо элементов техбэклога.
Содержимое доклада будет интересно, всем членам команды. Результатом применение идей и инструментов из доклада станут улучшение эстимейтов, налаженность технических процессов и управляемость техническим долгом.
Inorganic Ventures is located in Christiansburg, Virginia.
For more than 28 years, Inorganic Ventures has focused on manufacturing inorganic certified reference materials
(CRMs) for analytical markets worldwide, offering you unparalleled speed, quality, service and support.
As a leader in site optimization and digital analytics for nearly a decade, Dell has a robust approach to e-commerce optimization. In this session, Vab Dwivedi will discuss how Dell drives a world class user experience for its Consumer, Business and Support visitors through robust testing and targeted personalization. Learn how they leverage both A/B and multivariate testing for a user experience that is constantly being optimized for conversion and revenue. Take away key engagement tips to build your next testing projects.
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Knowing when to begin marketing
Recognizing which marketing activities to do first
Identifying the goals of your early marketing activities
Syncing marketing with product development
Using marketing to fine-tune your business model
As your scalable global procurement service provider, EDS International offers cost-effective turnkey supply chain solutions.
EDS International was founded in 1984 and has been providing cost-effective turnkey supply chain solutions around the world ever since. With offices in Mainland China, North Asia, South Asia, Americas and Europe and with partners around the world, we represent your best interests by dealing with global suppliers to ensure production consistently meets your cost, quality and delivery requirements.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
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involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
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Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
1. How to spell … QUA-LI-TY
… a Babylonian challenge?
Henk-Jan Scholman
2. So how do you spell it ?
Q.U.A.L.I.T.Y
K.WA.L.I.T.E.I.T (Dutch)
Q.U.A.L.I.T.Ä.T (German)
Q.U.A.L.I.T.É (French)
Q.U.A.L.I.T.À (Spanish)
C.A.L.I.D.A.D (Italian)
K.V.A.L.I.T.E.T (Swedish)
(Hindi)
14. Example: best windmill ever built!!
Is it dependent on circumstances?
African circuit breaker
15. Example: best windmill ever built!!
Is it a personal perception?
William Kamkwamba’s windmill provided power:
• for a lightbulb, so he could study in the evening
• for a pump to provide water from a well
“A windmill meant more than just power,…
…it was freedom!”
23. Example: BMW vs. Ducati
Received:
• paint flaking
• nuts and bolts rust
• leaking oil and petrol
• excellent road holding
Received:
• paint flaking
• nuts and bolts rust
• dash not waterproof
• good road holding
24. Example: BMW vs. Ducati
Quality:
• disappointing !!
Quality:
• satisfactory !!
HOW COME!!!???HOW COME!!!???
25. Example: BMW vs. Ducati
Expected:
• high build quality
• very reliable
• good road holding
• expensive A-brand
Expected:
• moderate build quality
• moderate reliable
• excellent road holding
• expensive A-brand
26. Example: BMW vs. Ducati
Quality:
• disappointing !!
Quality:
• satisfactory !!
One had to go…One had to go…
28. Now we know what quality is about…
Do we care about it?
Why would you?
29. Why do we care about quality?
“Do your job well and
the customer will come back for more”
Jan Hollander
It is about customer satisfaction!
30. What is customer satisfaction?
Q = R ≥ X
Q: Quality
R: Received
X: Xpected
31. Easy to achieve customer satisfaction
Q = R ≥ X
•Raise R
•Lower X
•Find other customer…
32. Be reliable!!
Make sure that:
there’s no misunderstanding on what is going to be
delivered
you can meet that expectation!
Easy to achieve customer satisfaction
38. Why would you want it?
What will it add to other quality labels?
•The CSIA quality criteria are specific for our kind of business
•These criteria are objective, not a personal interpretation
•Goes beyond your technical skills
You say you’re good…
…but how good are you?
39. What is certification about?
Certification audit covers:
Personnel & Organization
Commerce
Finance
Project management
Design, built and maintenance
Quality control
40. Summary Company Benchmark Pass
Score
Level
3
Level
2
Level
1 Req't
1 GENERAL MANAGEMENT 38 22 25 31
2 HUMAN RESOURCES MANAGEMENT 54 31 39 44
3
MARKETING, BUSINESS DEVELOPMENT and
SALES MANAGEMENT 43 26 33 40
4 FINANCIAL MANAGEMENT 43 24 32 35 28
5 PROJECT MANAGEMENT 58 44 49 54 43
6 SYSTEM DEVELOPMENT LIFECYCLE 23 17 18 19 15
7 SUPPORTING ACTIVITIES 31 21 27 31 25
8 QUALITY ASSURANCE MANAGEMENT 24 16 18 23
300 201 241 277 235
Benchmark levels
Depends on size of SI
minimum requirement
The CSIA Report
41. Our organizational strengths and weaknesses
Based on the report you can improve your
organization step by step
In our case: focus on risc management and
handover to technical service and maintenance
What we learned?
42. Why you would want it?
You said you were good…
…and now we know!
What’s next?
43. Just imagine ….
… you have this production line up and running…
How to benefit? Ask your customers...
44. …but it’s life hangs by a thread …
… that one network connection that’s a bit loose
… that one technical specialist who’s on a holiday
… that spare part that’s no longer available
… that supplier that went out of business
… that PLC program that should have had a back-up version
… that 24/7 service that can’t be reached
… just how solid is your
system integrator?
45. Just imagine ….
… you’ve got a major project to take on…
How to benefit? Ask your customers...
46. … and it stands or falls with …
… a clear risc analysis
… accurate cost monitoring
… the available knowledge
… the availability of specialists
… people that think along with you
… proper documentation
… just how solid is your
system integrator?
47. Is your system integrator …
… financially healthy?
… well organised?
… technical skillful?
… reliable in every way?
… a partner in production automation?
… a company with vision?
… CSIA certified?
How to benefit? Ask your customers...
48. Your customer ‘s benefits…
He can buy quality labeled cabling anywhere
He can buy quality labeled components anywhere
… but where to buy a quality
solution???
49. Your customer ‘s benefits…
He can buy quality labeled cabling anywhere
He can buy quality labeled components anywhere
… but where to buy a quality
solution???
51. A worldwide quality label
…going abroad can be tricky …
…so why take any risc?
Find a partner that knows…
…how to spell QUA-LI-TY !!
52. So how do you spell QUA-LI-TY ?
Q.U.A.L.I.T.Y
Q.U.A.L.I.T.Ä.T (German)
Q.U.A.L.I.T.É (French)
Q.U.A.L.I.T.À (Spanish)
C.A.L.I.D.A.D (Italian)
K.WA.L.I.T.E.I.T (Dutch)
K.V.A.L.I.T.E.T (Swedish)
(Hindi)
ALL WRONG!!
Welcome
We’re going to talk about quality, no surprise
No expert
No hard figures in this presentation…
… not even a graph!
Maybe there’s nothing new: that’s good, you’re on the right track!
… maybe it’s an eyeopener: that’s even better
But at least you’ll learn how to spell quality
Here we go!
Anyone?
Who has a Mercedes?
Why?
Save and sensible, what you see is what you get, no-nonsense
Ikea
…. Alfa Romeo car museum…
… stunning car designs
… Toyota…
LEAN production
Someone?
Cannabis?
If it aint Dutch, it aint much!
Not cheap! Value for money.
Cost efficient
Where do you suppose this windmill park is located?
US? Germany? China? Why not? Sure?
Built from scrap materials
Best circuit breaker available!
William ‘s achievement was noticed and
made him famous
got him a scholarship
inspired others with hope
brought prosperity to him, his family and the village
William nowadays continues to work on similar kind of projects where creativity and technical knowledge are put to use
Do It Yourself!
What’s expected is often written down in a specification
What’s to be delivered is often written down in a quotation
What’s not written down … there lies your risc AND your opportunity!
Are there any motorcycle enthusiasts present?
If your shed is as big as an American bathroom …
Strange thing is …. I chose the BMW over the Ducati and rode almost 90.000 miles on it before I sold it…
Here ‘s were I’m trying to fix the exhaust after it came loose during a track day..
… it had done over 60.000 miles by then…
… now, when I look back, I think it’s the best bike I’ve ever owned
Beware of the ambitious salesman!
… hard to satisfy a customer that has unrealistic high expectations…
A customer will accept 1 or 2 times a small dissapointment if you have good reasons, if it will benefit him as well: will reduce his risk ie. Production loss
… even for the guy on the shop floor
… not always true, but it does the trick…
… especially dangerous in software: a sexy GUI doesn’t mean it’s good…
… give me two of every tool!
… invest in your people! Educate and train them.
Make sure there’s no excuse for a lousy job!
That’s why these labels exist
… you can’t think of any business or product that doesn’t have some kind of quality label
Does anyone recognise one of them?
If you’re not familiar with these…. They are meaningless
… but that´s what you can learn here today: what ‘CSIA certificatied’ stands for
Your customer needs a solution…
… even if he orders a light bulb….
… it is because he needs light in a dark place
… not because he needs a light bulb