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Uploaded byAndrew Hesselden
How to Resuscitate Your Intranet
Andrew Hesselden, a freelance internal communications consultant, provides insights on improving company intranets. He identifies common staff complaints about intranets, such as poor navigation and outdated content, and suggests actionable strategies like enhancing structure, author training, and adopting modern design trends. Key takeaways emphasize the need for user-centric design, effective content management, and ongoing training to address usability issues.
How to Resuscitate Your Intranet
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- 2. @andrewhesselden #IntranetNow Andrew Hesselden I’ma freelance internal communications consultant. I help companies improve their intranets and communication channels
- 3. @andrewhesselden #IntranetNow 1.The realreason staff hate your intranet 2.What you can do about it 3.How even the smallest of How even small changes can make things much better
- 4. @andrewhesselden #IntranetNow 1.The realreason staff hate your intranet 2.What you can do about it 3.How even small changes can make things much better
- 5. @andrewhesselden #IntranetNow 1.The realreason staff hate your intranet 2.What you can do about it 3.How even small changes can make things much better
- 6. @andrewhesselden #IntranetNow …you’ll get5 Takeaways
- 7. “Our intranet isrubbish” “Search doesn’t work” “I can’t ever find what I need” “The homepage is cluttered” “I just keep what I need in my favourites” It’s so old fashioned “The structure doesn’t make any sense” “It’s really annoying” “It’s slow” “I never know if I’ve got the right page” “Loads of broken links” “It’s out of date” “Too much text to read” What they say
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- 11. @andrewhesselden #IntranetNow What waswrong… in a nutshell • Intranet lacked structure • Not much governance • Minimal/no author training • Lots of corporate waffle and far too much text • Some accessibility issues
- 12. @andrewhesselden #IntranetNow Visually… • Textwas all the same grey, with little contrast • Body text was small • Headings had no breathing space • Almost invisible hyperlinks… and inconsistent hover behaviour • Buttons were inconsistent • Lots of banners and very little white space
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- 14. @andrewhesselden #IntranetNow Planned anew structure User Journeys & Card Sorting
- 15. Planned a newstructure Author Training
- 16. @andrewhesselden #IntranetNow Planned anew structure Intranet Engagement +10 to 20%
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- 18. @andrewhesselden #IntranetNow If yourintranet feels tired... Consider: • Current trends in user interface design in the outside world
- 19. @andrewhesselden #IntranetNow If it’shard to navigate... Consider: • breadcrumbs • page titles • too many choices in menus? • hyperlink text
- 20. @andrewhesselden #IntranetNow If usersare frustrated... Consider: • Are you are giving them what they need? • Is it up front, on the rocks; no mixer, no umbrella?
- 21. @andrewhesselden #IntranetNow If usersask for quick-links or are creating favourites… Consider: • Is your intranet structured right?
- 22. @andrewhesselden #IntranetNow If issueskeep reoccurring… train your authors… Consider: • Usability • How to write for the web • Correct archiving processes etc
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