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Benjamin
Golombek
TONIGHT’S SPEAKER
Managing the Product:
How to Get IN and Innovate in a Larger Company
Ben Golombek 10.10.2018
9
● Intro / Audience
● My Background
● Breaking Into Product
● My Product
● The Corporate Context
● Challenges to Innovation
● Proposed Solutions
● Q&A
Agenda
10
A Bit About Me
● Born and raised in LA (La Cañada)
● B.A. from UPenn
● Broad set of experiences and odd jobs
● San Francisco, Los Angeles, Philadelphia
● Startups, software products
● Philosophy and history of technology
● Music, debate/forensics, extreme sports
11
My Background
“Lit and philosophy nerd”
12
My Background (con’t)
“App Bubble”
13
My Background (con’t)
“All-In-One HR Platform”
14
My Background (con’t)
“Dev Workflow”
15
Breaking into Product
● Talk to other product managers
● Read up and have an opinion
● PM your way in
“Talking to Other Product Managers”
16
Breaking into Product (con’t)
“Talking to Other Product Managers”
17
Breaking into Product (con’t)
“Studying Product Management”
18
Breaking into Product (con’t)
“PM your way into Product”
19
● Market: All open roles
● Users: Hiring managers
● Product: You
● UI: Resume, Interviews
● “Funnel” & CR: Next rounds
● Iterate!
My Products
● Operating at Scale
○ 2.5M Pageviews/day
○ 10M transactions/mo. 20
My Products (con’t)
21
● WIP: New EDP
● Innovative
● Apps are built FAST
Discussion: Innovating in a Corporate Environment
“It’s pretty damn rare”
22
Innovating in a Corporate Environment (con’t)
Out of Scope:
● “How to be an innovative
person”
● How to build a product
In Scope:
● Characteristics of Corporate Env
● Effects on innovation
● Actually managing your product
● Questions
23
Corporate Context: Legacy Products
● Multiple Product Suite
● Run the existing business
● Develop the new product
“Balancing Act”
24
1) Innovation can carry risk
● Consequences to existing business
● PR: Hard to “fail quietly”
● Real-life ramifications for users
Innovation Blockers: Legacy Products
“Innovation is Risky”
25
2) Innovation gets deprioritized
● “Keep the lights on”
● Testing takes time
● Inertia takes the day
Innovation Blockers: Legacy Products (con’t)
“Innovation gets deprioritized”
26
● Feature branches
● Research, prototype, validate, repeat
● Tools at your disposal
Innovation Solutions: Legacy Products
“Features and timelines handed down”
27
● Marketing / user feedback
● CR% boost = $$
Innovation Solutions: Legacy Products (con’t)
“Features and timelines handed down”
28
Corporate Context: Large Orgs
● Corporate PM usually means large company
● Unique roles (PM vs PMO vs PdM)
● Unique domains (SEO vs. Tickets vs. Checkout)
● Different development speeds
“Larger teams”
29
1) Narrower Roles
● Hard to make your value to users concrete
● Constant handoffs
Innovation Blockers: Large Orgs
“Narrower roles”
30
2) Larger orgs move slowly
● Large codebases
● Forgotten features
● Dependencies
● Delivering value quickly is not natural
Innovation Blockers: Large Orgs (con’t)
“Larger orgs move slowly”
31
● Over-communicate
○ Know your peers
○ Play on expertise
○ Avoid missed requirements
○ Integrate roadmaps
● Manage your time
○ Work on (mostly) what you know
○ Iterate
Innovation Solutions: Large Orgs
“Over-communication is key”
32
● You’re not the only “shot-caller”
● Mandated timelines
● Mandated features
Corporate Context: Competing Priorities
“You’re not the only shot-caller”
33
● Solve the wrong problems
● Pivoting becomes impossible
● Hard to generate consensus
Innovation Blockers: Competing Priorities
“Solving the wrong problem”
34
● Framing roadmaps around your users
● Speak to something tangible
● Data (sometime) takes the cake
Innovation Solutions: Competing Priorities
“Ground your roadmap with a goal for end users”
35
Q&A
36
Connect
Ben Golombek
benjamincgolombek@gmail.com
linkedin.com/in/benjamin-golombek
37
www.productschool.com
Part-time Product Management, Coding, Data, Digital
Marketing and Blockchain courses in San Francisco, Silicon
Valley, New York, Santa Monica, Los Angeles, Austin, Boston,
Boulder, Chicago, Denver, Orange County, Seattle, Bellevue,
Toronto, London and Online

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How to Manage the Product by Ticketmaster Product Manager

  • 1. www.productschool.com How to Manage the Product by Ticketmaster Product Manager
  • 2. FREE INVITE Join 23,000+ Product Managers on
  • 3. COURSES Product Management Learn the skills you need to land a product manager job
  • 4. COURSES Coding for Managers Build a website and gain the technical knowledge to lead software engineers
  • 5. COURSES Data Analytics for Managers Learn the skills to understand web analytics, SQL and machine learning concepts
  • 6. COURSES Digital Marketing for Managers Learn how to acquire more users and convert them into clients
  • 7. COURSES Blockchain for Managers Learn how to trade cryptocurrencies and build products using the blockchain
  • 9. Managing the Product: How to Get IN and Innovate in a Larger Company Ben Golombek 10.10.2018 9
  • 10. ● Intro / Audience ● My Background ● Breaking Into Product ● My Product ● The Corporate Context ● Challenges to Innovation ● Proposed Solutions ● Q&A Agenda 10
  • 11. A Bit About Me ● Born and raised in LA (La Cañada) ● B.A. from UPenn ● Broad set of experiences and odd jobs ● San Francisco, Los Angeles, Philadelphia ● Startups, software products ● Philosophy and history of technology ● Music, debate/forensics, extreme sports 11
  • 12. My Background “Lit and philosophy nerd” 12
  • 16. Breaking into Product ● Talk to other product managers ● Read up and have an opinion ● PM your way in “Talking to Other Product Managers” 16
  • 17. Breaking into Product (con’t) “Talking to Other Product Managers” 17
  • 18. Breaking into Product (con’t) “Studying Product Management” 18
  • 19. Breaking into Product (con’t) “PM your way into Product” 19 ● Market: All open roles ● Users: Hiring managers ● Product: You ● UI: Resume, Interviews ● “Funnel” & CR: Next rounds ● Iterate!
  • 20. My Products ● Operating at Scale ○ 2.5M Pageviews/day ○ 10M transactions/mo. 20
  • 21. My Products (con’t) 21 ● WIP: New EDP ● Innovative ● Apps are built FAST
  • 22. Discussion: Innovating in a Corporate Environment “It’s pretty damn rare” 22
  • 23. Innovating in a Corporate Environment (con’t) Out of Scope: ● “How to be an innovative person” ● How to build a product In Scope: ● Characteristics of Corporate Env ● Effects on innovation ● Actually managing your product ● Questions 23
  • 24. Corporate Context: Legacy Products ● Multiple Product Suite ● Run the existing business ● Develop the new product “Balancing Act” 24
  • 25. 1) Innovation can carry risk ● Consequences to existing business ● PR: Hard to “fail quietly” ● Real-life ramifications for users Innovation Blockers: Legacy Products “Innovation is Risky” 25
  • 26. 2) Innovation gets deprioritized ● “Keep the lights on” ● Testing takes time ● Inertia takes the day Innovation Blockers: Legacy Products (con’t) “Innovation gets deprioritized” 26
  • 27. ● Feature branches ● Research, prototype, validate, repeat ● Tools at your disposal Innovation Solutions: Legacy Products “Features and timelines handed down” 27
  • 28. ● Marketing / user feedback ● CR% boost = $$ Innovation Solutions: Legacy Products (con’t) “Features and timelines handed down” 28
  • 29. Corporate Context: Large Orgs ● Corporate PM usually means large company ● Unique roles (PM vs PMO vs PdM) ● Unique domains (SEO vs. Tickets vs. Checkout) ● Different development speeds “Larger teams” 29
  • 30. 1) Narrower Roles ● Hard to make your value to users concrete ● Constant handoffs Innovation Blockers: Large Orgs “Narrower roles” 30
  • 31. 2) Larger orgs move slowly ● Large codebases ● Forgotten features ● Dependencies ● Delivering value quickly is not natural Innovation Blockers: Large Orgs (con’t) “Larger orgs move slowly” 31
  • 32. ● Over-communicate ○ Know your peers ○ Play on expertise ○ Avoid missed requirements ○ Integrate roadmaps ● Manage your time ○ Work on (mostly) what you know ○ Iterate Innovation Solutions: Large Orgs “Over-communication is key” 32
  • 33. ● You’re not the only “shot-caller” ● Mandated timelines ● Mandated features Corporate Context: Competing Priorities “You’re not the only shot-caller” 33
  • 34. ● Solve the wrong problems ● Pivoting becomes impossible ● Hard to generate consensus Innovation Blockers: Competing Priorities “Solving the wrong problem” 34
  • 35. ● Framing roadmaps around your users ● Speak to something tangible ● Data (sometime) takes the cake Innovation Solutions: Competing Priorities “Ground your roadmap with a goal for end users” 35
  • 38. www.productschool.com Part-time Product Management, Coding, Data, Digital Marketing and Blockchain courses in San Francisco, Silicon Valley, New York, Santa Monica, Los Angeles, Austin, Boston, Boulder, Chicago, Denver, Orange County, Seattle, Bellevue, Toronto, London and Online