This document provides tips for writing emails in a polite and considerate manner without coming across as rude or abrupt. It discusses how tone and intent can be misinterpreted without nonverbal cues. It then gives advice to smile while typing, read emails aloud before sending, put yourself in the recipient's shoes, and use emoticons if utilizing sarcasm. The document aims to help "jerk-proof" emails by reminding people to be mindful of how their messages may land.

1. How To Jerk-Proof Your Emails

2. Maybe you are in a hurry.

3. Perhaps you are trying to tell a joke.

4. Is it possible that you are having a bad day?

5. None of these things matter to the person on the receiving
end of your emails. When communicating by email people
can't hear your or see your face so you have to be
extremely careful in the way you word things.

6. I try to always keep a smile on my face when I type emails
(especially if I am upset) but sometimes that doesn't cut it
and I have to be reminded of some basic email etiquette
rules.

7. Case in point, a recent email I sent in response to
something I received:

8. "I don't know what you are talking about. I am not a tech
person."

9. Now that I look at that, I laugh because I can't believe I
wrote it in that manner. At the time I didn't mean anything
bad by it, I wasn't trying to be rude. I was simply trying to
say that I was confused by the message because I am not
an IT person.

11. I am glad that the person pointed out to me how that
could come across to someone who doesn't know me very
well.

12. "People read different things into emails, read your email
again and tell me how it sounds".

13. Yikes!

14. Here are some tips for jerk-proofing your emails:

15. - When you type an email put a smile on your face, most
of the time it will come through in what you write.

16. - Before you hit send, read your email aloud.

17. - Ask yourself, "What would I think if someone sent this
email to me?"

18. - Sarcasm doesn't translate well through email, please
keep this in mind. But if you absolutely must use it- make
use of the :)

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