The document discusses the skills needed to be a successful social media manager. It states that social media managers need a diverse set of both creative and analytical skills to monitor all social media interactions, engage audiences, provide customer service, and implement strategic marketing plans to achieve business goals. They must also be able to set goals, create plans, and measure results through data analysis to prove the business value of social media activities. When hiring, employers should look for candidates with experience handling customer service issues and the ability to effectively communicate data insights.