The document outlines the agenda for the PPA Southern Regional Meeting being held at Hobbledown on November 13th, 2012. The agenda includes presentations on the UK Indoor Play Market Report results, small group discussions on practical operating ideas and risk management, networking with suppliers, and seminars on running sports classes and improving food and drink sales. A tour of the host center will conclude the event.
Scottish Regional Meeting - Time Twisters 2012theppa
The agenda outlines the schedule for an indoor play industry conference. It includes presentations on the 2012 UK indoor play market report and results, small group discussions on practical operator ideas and risk assessment, a networking lunch, a seminar on improving food service, and an open forum. The market report section provides key findings on industry metrics like average site size and visitor numbers in the UK and Scotland.
Booker is the UK's largest food wholesaler, supplying over 300,000 customers across the UK. They have over 170 branches and can deliver to most PPA members within 30 minutes. Booker offers catering development managers and support to help PPA members improve their food offerings, menu costing, and profits through portion control recommendations. The document suggests that Booker and PPA can work together to help PPA members take their food service to the next level.
LIW 2012- Standards in Indoor Play (PAR Seminar)theppa
The document discusses the importance of indoor play area inspections. Regular inspections help ensure play areas remain compliant with safety standards and reduce risks of injuries. They also provide records that can defend play area operators in cases of litigation. The document recommends indoor play areas undergo routine visual inspections daily or weekly by staff, operational inspections monthly or quarterly by trained staff or specialists, and annual main inspections by certified play inspectors to thoroughly assess the overall safety of the play area.
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The document outlines the agenda for the PPA Southern Regional Meeting being held at Hobbledown on November 13th, 2012. The agenda includes presentations on the UK Indoor Play Market Report results, small group discussions on practical operating ideas and risk management, networking with suppliers, and seminars on running sports classes and improving food and drink sales. A tour of the host center will conclude the event.
Scottish Regional Meeting - Time Twisters 2012theppa
The agenda outlines the schedule for an indoor play industry conference. It includes presentations on the 2012 UK indoor play market report and results, small group discussions on practical operator ideas and risk assessment, a networking lunch, a seminar on improving food service, and an open forum. The market report section provides key findings on industry metrics like average site size and visitor numbers in the UK and Scotland.
Booker is the UK's largest food wholesaler, supplying over 300,000 customers across the UK. They have over 170 branches and can deliver to most PPA members within 30 minutes. Booker offers catering development managers and support to help PPA members improve their food offerings, menu costing, and profits through portion control recommendations. The document suggests that Booker and PPA can work together to help PPA members take their food service to the next level.
LIW 2012- Standards in Indoor Play (PAR Seminar)theppa
The document discusses the importance of indoor play area inspections. Regular inspections help ensure play areas remain compliant with safety standards and reduce risks of injuries. They also provide records that can defend play area operators in cases of litigation. The document recommends indoor play areas undergo routine visual inspections daily or weekly by staff, operational inspections monthly or quarterly by trained staff or specialists, and annual main inspections by certified play inspectors to thoroughly assess the overall safety of the play area.
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The document discusses financing business growth through various options like bank loans, equipment leasing, and personal funds. It emphasizes the importance of planning, having accurate financial projections, and only borrowing what the business can realistically repay. While the current market conditions present challenges, opportunities also exist for businesses that do their homework and work with a trusted advisor who can assemble the right financing package. Key information like business plans, financial statements, and personal details will be required from all funding sources.
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The document summarizes the agenda for the Southern Regional Meeting of the Play Providers Association. The agenda includes sessions on the state of the industry, presentations from partner organizations, and forums for networking and discussing opportunities to develop offerings. Key topics involve ways for play centers to maximize profits and minimize costs through partnerships, programming, and marketing support provided by organizations like ActivKids.
Lois Addy Presentation- Improving the motor coordination of children with DCD...theppa
Presentation to PPA member's at the Northern Regional Meeting at The Web on 02/02/2012 - Lois is a senior lecturer in the Faculty of Health and Life Sciences, at York St John
Janice Dunphy and Tracey Bancroft present on some of the operational issues facing an indoor play centre operator and practical solutions to make your centre more successful.
LIW 2012- Location Location Location and Planning (PAR Seminar)theppa
Janice Dunphy- PPA Chair covers for Neil Scott Play Concepts on how to overcome planning issues relating to an indoor play centre and why getting a perfect location is such a big factor in the long term success of your business
LIW - Improving the motor coordination of children with Developmental Coordin...theppa
Directed activities, utilising the soft play environment, can improve the motor skills of children with DCD
Lois Addy research by York St John University (partnered by the PPA and Creepy Crawlies)
Lessons and Best Practices in Starting your Food Business by Dan FranciscoHomer Nievera, CDE
This document provides lessons and best practices for starting a food business, based on the author's experience opening a small hotdog stand and later a retail concept called "Zappy Burgers." It discusses topics like choosing the right location, focusing on one concept, developing grit, and starting small in order to grow big over time. The author also shares lessons learned from opening "Cuptails," including that success requires perseverance, passion for long-term goals, and not giving up.
This document summarizes an event about expanding ecommerce businesses globally. It includes:
- Thank yous to attendees, presenters, and event sponsor
- An agenda for presentations on international ecommerce strategies from companies like Clarks and Fit Flop
- Credentials of the event host Practicology and overview of their ecommerce consulting services
- Insight into trends like 40% of EU shoppers buying online and cross-border trade growing to 20% of ecommerce
- The 6 main strategies companies use to go global: do nothing; standardization; adaptation; localization; online then stores; stores then online
- Examples of companies that found success going global like ASOS increasing international sales 200% and
This document provides tips for upselling techniques to increase sales and revenue. It recommends empathizing with customers to understand their needs, then motivating them to purchase additional items or services by explaining the benefits and how it will improve their lives. The key is to upsell after securing the original sale by making the offer sound effortless and describing popular options, without being pushy about it. Consistency and focusing on benefits rather than pressure are important for successful upselling.
ICAWC 2014 - Workshop Why Should I Give You my Money - Stephen PidgeonDogs Trust
This document outlines six truths of fundraising and provides examples of effective fundraising propositions. The six truths are that giving is emotional, people give to people or representations of people, no one cares what an organization does, using "you" is more effective than "we" or "I", people give to things close to them, and you need to engage donors before asking for money. Effective propositions clearly outline the need, the organization's solution, a call to action now, and are unique. Examples given include helping blind people rebuild shattered lives and stopping time from damaging unique treasures at the Brighton Pavilion. The goal is for marketing and fundraising to work together to engage donors emotionally.
The document outlines the contents and agenda for an English learning session, including:
1) Presentations from students on various topics like holidays and moving countries.
2) Role plays involving ordering food at a restaurant and making dinner plans.
3) A grammar lesson on expressing the future and using modals.
The document provides guidance for students on dos and don'ts of giving presentations, as well as sample role plays for ordering food and making plans. It concludes with a reminder of the end of the session.
This document outlines the culture of an organization called LSC. It emphasizes that culture is essential and should be planned rather than left to develop unplanned. The key aspects of LSC's culture are that they strive to constantly question the status quo, give employees freedom and responsibility, and put customers first in every decision. Their goal is to make golf fun and transform people's views of the sport.
Ecommerce Top Tips slides from the Oct 9th 2014 Ecommerce UK eventPracticology
This document contains the agenda and summaries from various presentations at an Ecommerce UK event. The agenda includes presentations on ecommerce tips from representatives of companies like Practicology, La Perla, TrafficDefender, Sage Pay, Lyle & Scott, and Demandware. The summaries provide overviews of the presenters' discussions of topics like website usability, increasing online sales during peak periods, mobile optimization, and payment options.
McDonald's has spread successfully throughout East Asia due to key factors like cleanliness, smiling staff, and creative marketing techniques. McDonald's first opened in Japan in 1971 and emphasized clean stores and bathrooms. Smiling staff also helped customers feel welcome. McDonald's introduced drive-through locations and limited-time low-cost menu items to attract more customers in different ways. These strategies supported McDonald's expansion across East Asia.
The document discusses McDonald's new advertising campaign titled "Fancy a McDonald's?". The campaign features only giggling from different people and aims to spread laughter, smiles, and positive emotions. The author, a McDonald's fan and marketing student, approves of the innovative and effective campaign for making people feel better and reminding them to seize moments. The contagious laughter gives them good vibes. The author is enticed to buy McDonald's food because the ad lifts burdens and makes them feel not alone with people and food around. They appreciate how the campaign reminds one to enjoy moments and be kind to others.
Loc Tang observes and compares the store layouts and customer demographics of several retail stores including Starbucks, World Market, Pier 1 Imports, Stein Mart, Michaels, and Ulta. Some key points made are:
- Starbucks successfully creates a relaxing environment through lighting and layout despite loud conversations. It encourages customers to linger.
- World Market's layout feels like a swap meet with merchandise throughout but not overwhelming. Items are arranged to guide customers through the store.
- Stores like Michaels and Ulta use lighting and product placement to highlight popular items and make certain areas brighter or darker.
- The stores' layouts, merchandise organization, and staff demographics differ in how well they match the intended
The document summarizes the agenda for the Southern Regional Meeting of the Play Providers Association. The agenda includes sessions on the state of the industry, presentations from partner organizations, and forums for networking and discussing opportunities to develop offerings. Key topics involve ways for play centers to maximize profits and minimize costs through partnerships, programming, and marketing support provided by organizations like ActivKids.
Lois Addy Presentation- Improving the motor coordination of children with DCD...theppa
Presentation to PPA member's at the Northern Regional Meeting at The Web on 02/02/2012 - Lois is a senior lecturer in the Faculty of Health and Life Sciences, at York St John
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LIW 2012- Location Location Location and Planning (PAR Seminar)theppa
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LIW - Improving the motor coordination of children with Developmental Coordin...theppa
Directed activities, utilising the soft play environment, can improve the motor skills of children with DCD
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Lessons and Best Practices in Starting your Food Business by Dan FranciscoHomer Nievera, CDE
This document provides lessons and best practices for starting a food business, based on the author's experience opening a small hotdog stand and later a retail concept called "Zappy Burgers." It discusses topics like choosing the right location, focusing on one concept, developing grit, and starting small in order to grow big over time. The author also shares lessons learned from opening "Cuptails," including that success requires perseverance, passion for long-term goals, and not giving up.
This document summarizes an event about expanding ecommerce businesses globally. It includes:
- Thank yous to attendees, presenters, and event sponsor
- An agenda for presentations on international ecommerce strategies from companies like Clarks and Fit Flop
- Credentials of the event host Practicology and overview of their ecommerce consulting services
- Insight into trends like 40% of EU shoppers buying online and cross-border trade growing to 20% of ecommerce
- The 6 main strategies companies use to go global: do nothing; standardization; adaptation; localization; online then stores; stores then online
- Examples of companies that found success going global like ASOS increasing international sales 200% and
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ICAWC 2014 - Workshop Why Should I Give You my Money - Stephen PidgeonDogs Trust
This document outlines six truths of fundraising and provides examples of effective fundraising propositions. The six truths are that giving is emotional, people give to people or representations of people, no one cares what an organization does, using "you" is more effective than "we" or "I", people give to things close to them, and you need to engage donors before asking for money. Effective propositions clearly outline the need, the organization's solution, a call to action now, and are unique. Examples given include helping blind people rebuild shattered lives and stopping time from damaging unique treasures at the Brighton Pavilion. The goal is for marketing and fundraising to work together to engage donors emotionally.
The document outlines the contents and agenda for an English learning session, including:
1) Presentations from students on various topics like holidays and moving countries.
2) Role plays involving ordering food at a restaurant and making dinner plans.
3) A grammar lesson on expressing the future and using modals.
The document provides guidance for students on dos and don'ts of giving presentations, as well as sample role plays for ordering food and making plans. It concludes with a reminder of the end of the session.
This document outlines the culture of an organization called LSC. It emphasizes that culture is essential and should be planned rather than left to develop unplanned. The key aspects of LSC's culture are that they strive to constantly question the status quo, give employees freedom and responsibility, and put customers first in every decision. Their goal is to make golf fun and transform people's views of the sport.
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This document contains the agenda and summaries from various presentations at an Ecommerce UK event. The agenda includes presentations on ecommerce tips from representatives of companies like Practicology, La Perla, TrafficDefender, Sage Pay, Lyle & Scott, and Demandware. The summaries provide overviews of the presenters' discussions of topics like website usability, increasing online sales during peak periods, mobile optimization, and payment options.
McDonald's has spread successfully throughout East Asia due to key factors like cleanliness, smiling staff, and creative marketing techniques. McDonald's first opened in Japan in 1971 and emphasized clean stores and bathrooms. Smiling staff also helped customers feel welcome. McDonald's introduced drive-through locations and limited-time low-cost menu items to attract more customers in different ways. These strategies supported McDonald's expansion across East Asia.
The document discusses McDonald's new advertising campaign titled "Fancy a McDonald's?". The campaign features only giggling from different people and aims to spread laughter, smiles, and positive emotions. The author, a McDonald's fan and marketing student, approves of the innovative and effective campaign for making people feel better and reminding them to seize moments. The contagious laughter gives them good vibes. The author is enticed to buy McDonald's food because the ad lifts burdens and makes them feel not alone with people and food around. They appreciate how the campaign reminds one to enjoy moments and be kind to others.
Loc Tang observes and compares the store layouts and customer demographics of several retail stores including Starbucks, World Market, Pier 1 Imports, Stein Mart, Michaels, and Ulta. Some key points made are:
- Starbucks successfully creates a relaxing environment through lighting and layout despite loud conversations. It encourages customers to linger.
- World Market's layout feels like a swap meet with merchandise throughout but not overwhelming. Items are arranged to guide customers through the store.
- Stores like Michaels and Ulta use lighting and product placement to highlight popular items and make certain areas brighter or darker.
- The stores' layouts, merchandise organization, and staff demographics differ in how well they match the intended
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1. How to Help your Customers
Buy more Coffee
…..in 10 minutes
14/11/2012 (c) Shopper Anonymous UK
2. “Nothing is ever successfully sold
solely by one person at
anyone time”
14/11/2012 (c) Shopper Anonymous UK
3. Before you even start….
1. Who do you communicate it to?
2. Why are you so special?
1. ..
2. ..
3. How are you going to measure the change?
4. How are you going to reward success?
5. How do you communicate success?
14/11/2012 (c) Shopper Anonymous UK
4. More Specifically…..
1. At the start of the Journey
• “Remember we have some great coffee…
• “Don’t forget our coffee and cake offer…..
• “Today’s special is…...”
2. Educate all of the team
• “Hi madam, how are you…
• Build rapport…how, why, where, when
• Every customer is your favourite Aunt…
14/11/2012 (c) Shopper Anonymous UK
5. More Specifically…..
3. At the counter
• Size matters!
• “Would you like to take advantage of our
Tuesday offer?”
4. Selling on the floor…
• “I can see you are having a good time would you
like me to get you another coffee?”
• Would you like to take advantage of our Tuesday
offer?
14/11/2012 (c) Shopper Anonymous UK
6. What to do next
1. Measure how many you sell now
2. Implement what we have discussed
3. Measure it – mystery shop it!
4. Email me and let me know:
Jonathan@shopperanonymous.co.uk
Jonathan Winchester – 07812 767084
14/11/2012 (c) Shopper Anonymous UK
Editor's Notes
Don’t go to the counter and talk to the team!!!! Harrods days – garden furniture – need to know about the specials in dining tables – someone ask me…