This presentation will talk you through the 6 steps to get the most out of your RPO programme with a special focus on: -> Agreeing goals -> Selecting KPIs -> Building strong relationship with your supplier

1. HOW TO GET THE
MOST OUT OF YOUR
RPO PROVIDER
Created by M3S – Total Talent Solutions

2. 5 SIMPLE STEPS
Once you’ve selected who you’d like to
partner with as an RPO provider, how
can you ensure your chosen provider
meets all of your expectations & goals?
There are 5 simple steps you can take
to get the most out of this partnership.

3. STEP 1

4. AGREE ON CLEAR OBJECTIVES,
GOALS AND DELIVERABLES IN ADVANCE
At the beginning of your RPO programme, it’s
essential to ensure that you and your provider have
a common understanding of what your organisation
is striving to achieve. Agreeing on goals or
deliverables is only one aspect of the relationship.

5. ACCORDING TO DAVID O’FLAHERTY,
HEAD OF DELIVERY AT M3S:
Your RPO provider has to see the bigger picture: what
is your organisation aspiring to achieve strategically,
what are your plans for growth and general business
objectives. This is a starting point for understanding
how the talent strategy fits into the organisation. Based
on that the RPO provider, be it the Account Manager or
Programme Director, will be able to better align their
tactics, select the right team and set the most relevant
and achievable goals to suit your business
“
“

6. STEP 2

7. ESTABLISH PERFORMANCE
METRICS
Once the objectives and goals for the RPO
programme are established, it’s necessary to agree
on performance metrics that should be used to track
the progress and effectiveness of the RPO
partnership. These metrics should be specific,
measurable and attainable to allow both parties to
transparently track performance.

8. • Average cost per hire
• Average time per hire
• Drop out rates at different stages of the
application process
• Conversion rates of specific sourcing
channels
• Number of applications per specific
roles (especially hard to fill roles)
BELOW IS A STANDARD LIST OF METRICS(some more tangible
than others) THAT CAN BE TRACKED BY YOUR RPO:
• Diversity of the candidates at each stage
of the application process
• Quality of hire
• Improvement of the employer branding
• Improvement of the overall hiring process
• 3rd party fulfillment rates
• 3rd party supplier costs

9. STEP 3

10. AGREE ON THE COMMUNICATION
STRUCTURE
Delivery of the agreed KPIs is only one aspect of the
service that your RPO partner will monitor. They will be
responsible for keeping you up to date on progress &
performance through agreed means of ongoing
communication. It would be beneficial for you to set
regular meetings with your main point of contact to
ensure you’re aware of what’s happening on the ground.
Requesting regular reports or tools for live monitoring is
also an option and your supplier should be able to
facilitate your requirements in this area.

11. STEP 4

12. GET TO KNOW THE TEAM THAT WILL BE MANAGING
YOUR RECRUITMENT FUNCTION.
For the duration of the RPO programme this team
will act as your own internal TA team. They might be
working with you, your HR team and hiring
managers across your business. They will be the
voice and face of your brand when speaking to
potential candidates on your behalf.

13. TAKE SOME TIME TO
UNDERSTAND:
• Who is your main point of contact
• Who manages and coordinates your programme
• Who supports the legal and financial operations
• Who is responsible for technological aspects
• Who supports the marketing side of the programme
• Who are the team that will be executing the project
on the ground

14. STEP 5

15. WORK TOWARDS BUILDING A STRONG, TRUSTING,
RELATIONSHIP WITH YOUR RPO PARTNER
Remember that your RPO team is there to support
you. Your success is their success, so trust that they
have your back. Allow yourself to be open and
transparent about your challenges and issues.
Honesty is the key to success in any relationship,
including the relationship with your RPO partner.

16. A strong, trusting, relationship with your
RPO partner will ensure you both
achieve your agreed goals and
objectives in a smooth & professional
manner. Additionally, as you both
continue to strengthen the relationship
you can achieve so much more
together in the long term

17. ABOUT M3S TOTAL
TALENT SOLUTIONS
M3S is Morgan McKinley’s total talent solutions division which offers
bespoke recruitment outsourcing solutions to companies around the globe.
M3S has been delivering high touch, tailored talent acquisition services for
the past 30 years and it prides itself on having over 98% fulfilment rate.
M3S offers a range of flexible solutions such as: RPO, MSP, talent pooling,
emerging talent and project recruitment

18. THANK YOU
FOR YOUR ATTENTION
M3S Team 