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7 Practical Principles
for Consultants,
Professional Services
Firms and Other
Expertise Businesses
How to
Earn
Attention
Photo: T.C. Morgan/Flickr
The way to build an
expertise business
is to share your
knowledge.
#1
Buyers of expertise services are
looking for insight and solutions.
The way to
connect with
these buyers is to
demonstrate your
understanding of
their problems
and your ability to
improve their
performance.
Photo: Håkan Dahlström /Flickr
To grow your
business, share
your knowledge
and expertise
within industry
forums.
Photo: Taco Ekkel/Flickr
Thought
leadership is an
investment.
#2
Articles,
conference
presentations
and other
professional
contributions
have a
multiplier
effect.
As you build a body of intellectual property, new
contribution opportunities open up, leading to
exponential growth in market awareness.
Photo: Shaun Dunphy/Flickr
Thought leadership is a long-term commitment, but it
does not need to drain attention and resources.
Steady progress yields strong results in a short time.
Photo: Leonora Enking/Flickr
The mass marketing
mentality is
counterproductive.
#3
Consulting and
professional services
firms need to put
advertising, branding,
brochures and other
traditional marketing
efforts into perspective.
An expertise
business is not
like Coca-Cola,
The Gap or Apple.
Photo:InsomniaCuredHere/Flickr
You don’t need millions of customers.
One hundred or even one dozen clients who
understand your value can make your business thrive.
Photo:KeoniCabral/Flickr
The term
“thought leadership”
can be misleading.
#4
Many people associate the title
“thought leader” with very large
firms that sponsor sophisticated
research programs.
Research leadership can be important, but it is not
the main focus of thought leadership strategy.
Photo: jai Mansson/Flickr
The term “solutions leadership”
is more to the point.
Any firm that helps clients solve
their business problems can
play a prominent role in industry discussions.
Photo: photo fiddler/Flickr
Understanding
the platform
is key.
#5
The power of thought leadership
strategy is that the “platform”
already exists.
Trade publications, conferences, professional
associations and other organizations have already
created the infrastructure for sharing expertise
within your niche—and they depend on input from
knowledge leaders.
Photo: Steve Pomeroy/Flickr
Firms that are
able to produce
high-value
content can
leverage these
platforms to
create out-
sized market
awareness.
Photo:WilliamCho/Flickr
Gatekeepers are
still important.
#6
The internet and social media
have broken down many barriers
to sharing information and
expertise.
Photo: U.S. Navy/Flickr
At the same time, people who need credible,
effective information continue to seek “curated”
content on the web and in print.
Photo:PublicDomainReview/Flickr
The titles are changing,
but gatekeepers still
exist—and they
continue to play an
important role in
determining the
information that
people receive.
The key to working constructively with editors,
journalists, event organizers and other gatekeepers
is to provide them with engaging information that is
valuable to their audiences.
Photo: Luca Sartoni/Flickr
Most expertise
companies have
untapped
reserves. #7
Many consulting and professional
services firms do not perceive the
full value of their expertise.
They see their business in terms of services and
deliverables.
Photo:WaltStoneburner/Flickr
Instead,
look at
your
business
from the
client’s
point of
view.
How do you understand your clients’ challenges?
How do you help clients overcome them?
Photo: Erik Fitzpatrick/Flickr
Refocusing on results will unlock
the true value of your intellectual
capital, positioning your firm as a
source of high-value solutions.
Photo:NASA/Flickr
Focus on Value
These seven principles define the Open Passage strategy for
helping clients grow their business.
Open Passage help consulting and professional services firms:
> Demonstrate their value to the market by sharing their
expertise and solutions.
> Create and implement a manageable plan
for building a body of intellectual property.
> Amplify the short-term impact of intellectual
property, and build its long-term value.
www.open-passage.com
Photo: Taco Ekkel/Flickr

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How to Earn Attention: 7 Practical Principles for Consultants, Professional Services Firms and Other Expertise Businesses

  • 1. 7 Practical Principles for Consultants, Professional Services Firms and Other Expertise Businesses How to Earn Attention Photo: T.C. Morgan/Flickr
  • 2. The way to build an expertise business is to share your knowledge. #1
  • 3. Buyers of expertise services are looking for insight and solutions. The way to connect with these buyers is to demonstrate your understanding of their problems and your ability to improve their performance. Photo: Håkan Dahlström /Flickr
  • 4. To grow your business, share your knowledge and expertise within industry forums. Photo: Taco Ekkel/Flickr
  • 6. Articles, conference presentations and other professional contributions have a multiplier effect. As you build a body of intellectual property, new contribution opportunities open up, leading to exponential growth in market awareness. Photo: Shaun Dunphy/Flickr
  • 7. Thought leadership is a long-term commitment, but it does not need to drain attention and resources. Steady progress yields strong results in a short time. Photo: Leonora Enking/Flickr
  • 8. The mass marketing mentality is counterproductive. #3
  • 9. Consulting and professional services firms need to put advertising, branding, brochures and other traditional marketing efforts into perspective. An expertise business is not like Coca-Cola, The Gap or Apple. Photo:InsomniaCuredHere/Flickr
  • 10. You don’t need millions of customers. One hundred or even one dozen clients who understand your value can make your business thrive. Photo:KeoniCabral/Flickr
  • 12. Many people associate the title “thought leader” with very large firms that sponsor sophisticated research programs. Research leadership can be important, but it is not the main focus of thought leadership strategy. Photo: jai Mansson/Flickr
  • 13. The term “solutions leadership” is more to the point. Any firm that helps clients solve their business problems can play a prominent role in industry discussions. Photo: photo fiddler/Flickr
  • 15. The power of thought leadership strategy is that the “platform” already exists. Trade publications, conferences, professional associations and other organizations have already created the infrastructure for sharing expertise within your niche—and they depend on input from knowledge leaders. Photo: Steve Pomeroy/Flickr
  • 16. Firms that are able to produce high-value content can leverage these platforms to create out- sized market awareness. Photo:WilliamCho/Flickr
  • 18. The internet and social media have broken down many barriers to sharing information and expertise. Photo: U.S. Navy/Flickr
  • 19. At the same time, people who need credible, effective information continue to seek “curated” content on the web and in print. Photo:PublicDomainReview/Flickr
  • 20. The titles are changing, but gatekeepers still exist—and they continue to play an important role in determining the information that people receive. The key to working constructively with editors, journalists, event organizers and other gatekeepers is to provide them with engaging information that is valuable to their audiences. Photo: Luca Sartoni/Flickr
  • 22. Many consulting and professional services firms do not perceive the full value of their expertise. They see their business in terms of services and deliverables. Photo:WaltStoneburner/Flickr
  • 23. Instead, look at your business from the client’s point of view. How do you understand your clients’ challenges? How do you help clients overcome them? Photo: Erik Fitzpatrick/Flickr
  • 24. Refocusing on results will unlock the true value of your intellectual capital, positioning your firm as a source of high-value solutions. Photo:NASA/Flickr
  • 25. Focus on Value These seven principles define the Open Passage strategy for helping clients grow their business. Open Passage help consulting and professional services firms: > Demonstrate their value to the market by sharing their expertise and solutions. > Create and implement a manageable plan for building a body of intellectual property. > Amplify the short-term impact of intellectual property, and build its long-term value. www.open-passage.com Photo: Taco Ekkel/Flickr