SlideShare a Scribd company logo
The golden rules of app design by Apple & Google
The golden rules of app design by Apple & Google
A mum’s life – pain vs. pleasure confessionals
In confidence – feeling good and feeling bad
Duty Free – insight into duty free shopping completely
disguised through travel journal approach so duty free
thoughts, feelings and behaviour emerged naturally
So it doesn’t feel like research
Car buying – a week in the decision making
process among people at different stages with
surveys, video records and photo encounters –
getting closer to and further from the
decision
Decorating – a month in the decision process
among people at different stages with
surveys, video records and photo encounters –
interlocking online and offline, seeing them
stagnate or progress
Acknowledge life is not linear; don’t pre-suppose the way
people make decisions
Quantitative (N=lots) with media – the
power of video/photo to support a
robust piece of evidence can make the
difference
Qualitative (n=little), recording
lots of “moments” across a week
provides a quantitative both lens in
which to understand a topic
Tracking below the line media
Using mobile to record experiences
as they go about their lives:
ideal for outdoor, ambient or POS
that usually gets lost via
traditional at home methodologies
Mobile makes your online/offline research better,
not obsolete
Real world reflections
After workshops/groups, let people
go back to their lives, talk to
their friends/family, think about
things and keep the dialogue going
Behaviourally driven
conversations
Use mobile to capture the moment.
Use depths/groups to explore the
real behaviour not the false
recollection of it
www.crowdlab.com
info@crowdlab.com
+44 (0) 759 046 2342

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How mobile done smartly can add pop to your online communities

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. The golden rules of app design by Apple & Google
  • 12. The golden rules of app design by Apple & Google
  • 13.
  • 14. A mum’s life – pain vs. pleasure confessionals In confidence – feeling good and feeling bad Duty Free – insight into duty free shopping completely disguised through travel journal approach so duty free thoughts, feelings and behaviour emerged naturally So it doesn’t feel like research
  • 15. Car buying – a week in the decision making process among people at different stages with surveys, video records and photo encounters – getting closer to and further from the decision Decorating – a month in the decision process among people at different stages with surveys, video records and photo encounters – interlocking online and offline, seeing them stagnate or progress Acknowledge life is not linear; don’t pre-suppose the way people make decisions
  • 16. Quantitative (N=lots) with media – the power of video/photo to support a robust piece of evidence can make the difference Qualitative (n=little), recording lots of “moments” across a week provides a quantitative both lens in which to understand a topic
  • 17. Tracking below the line media Using mobile to record experiences as they go about their lives: ideal for outdoor, ambient or POS that usually gets lost via traditional at home methodologies Mobile makes your online/offline research better, not obsolete Real world reflections After workshops/groups, let people go back to their lives, talk to their friends/family, think about things and keep the dialogue going Behaviourally driven conversations Use mobile to capture the moment. Use depths/groups to explore the real behaviour not the false recollection of it
  • 18.