This recent presentation at a Vision Critical Breakfast Summit describes the impact our platform is making for giving online communities extra pop and value and getting you closer to your target audience moments of truth and real behaviours.
Customer experience & mobile for circulationCrowdLab
How mobile research can improve understanding of the customer experience and journey through innovative methodologies, missions, and real time analysis
Life, actually: An All Channels Open approach to real time research on the moveCrowdLab
We know that people behave irrationally, spontaneously, sub consciously, and non-sequentially. However, research is still largely isolated, linear, and at a single point in time. Why do we tell people they have to fill out a survey in one sitting, or join a discussion at their desktop at 8pm on a Monday night or drive 20 miles to a focus group facility on a wet Wednesday in January only to be asked to remember what they were doing in Waitrose at 3pm last Thursday?
This is not how people live their lives.
Mobile research methodologies have started to open the door to a new way of collecting data, but its potential will remain unfulfilled if the prevailing methodological wisdom is to simply think of mobile as another way to deliver the same techniques, or simply focus on gathering insight quickly.
Designing platforms for research should be done solely in the best interest of the people taking part in the research, allowing them to complete tasks on any device they want, maximising the potential of that device, and blending devices as needed. We can then allow people to tell us their thoughts in an online discussion one day, from any device they have to hand at the time, record experiences via their phone in real time, via both qualitative and quantitative means, before engaging in a dialogue with a skilled researcher about their behaviours or sharing with their peers and discovering new insights about each other as a group.
When research reflects how people make decisions, based on how we know people to be, and that they live their lives in a series of disconnected moments, we will get more natural, open, engaging and real insight.
Why research lags behind the mobile explosion and what to do about it. Rethink research, rethink design, rethink methods and avoid putting online research on a phone - but create truly smart mobile research projects.
Amidst today's hyper-connected business environment, marketers must recognize every interaction as a brand interaction and every piece of communication as potential customer communication. In this presentation I look at how a company-wide commitment to customer empathy is paramount to business performance. With samples and cases the presentations aims to illustrate how today's smartest and most successful brands are translating empathy into advocacy to drive the bottom line. Full presentation on request -
Customer experience & mobile for circulationCrowdLab
How mobile research can improve understanding of the customer experience and journey through innovative methodologies, missions, and real time analysis
Life, actually: An All Channels Open approach to real time research on the moveCrowdLab
We know that people behave irrationally, spontaneously, sub consciously, and non-sequentially. However, research is still largely isolated, linear, and at a single point in time. Why do we tell people they have to fill out a survey in one sitting, or join a discussion at their desktop at 8pm on a Monday night or drive 20 miles to a focus group facility on a wet Wednesday in January only to be asked to remember what they were doing in Waitrose at 3pm last Thursday?
This is not how people live their lives.
Mobile research methodologies have started to open the door to a new way of collecting data, but its potential will remain unfulfilled if the prevailing methodological wisdom is to simply think of mobile as another way to deliver the same techniques, or simply focus on gathering insight quickly.
Designing platforms for research should be done solely in the best interest of the people taking part in the research, allowing them to complete tasks on any device they want, maximising the potential of that device, and blending devices as needed. We can then allow people to tell us their thoughts in an online discussion one day, from any device they have to hand at the time, record experiences via their phone in real time, via both qualitative and quantitative means, before engaging in a dialogue with a skilled researcher about their behaviours or sharing with their peers and discovering new insights about each other as a group.
When research reflects how people make decisions, based on how we know people to be, and that they live their lives in a series of disconnected moments, we will get more natural, open, engaging and real insight.
Why research lags behind the mobile explosion and what to do about it. Rethink research, rethink design, rethink methods and avoid putting online research on a phone - but create truly smart mobile research projects.
Amidst today's hyper-connected business environment, marketers must recognize every interaction as a brand interaction and every piece of communication as potential customer communication. In this presentation I look at how a company-wide commitment to customer empathy is paramount to business performance. With samples and cases the presentations aims to illustrate how today's smartest and most successful brands are translating empathy into advocacy to drive the bottom line. Full presentation on request -
This presentation provides an introduction to planning a small-scale project evaluation. It's aimed at small organisations, charities, purposeful businesses.
I gave a keynote on enabling communication rights through the use of mobile technologies, visual supports, and communication partner behaviours, at Aruma's national conference 2019 (Ballina, 10th December). These are abridged slides.
Slide to Unlock: learning design for the mobile learnerBrightwave Group
We are all mobile learners. It's in our DNA. If you have access to a mobile device, to confine your learning to a classroom, online course or exhibition hall is to go against the very nature of how you learn.
Knowing has never been a static process, but only now are we starting to connect the potential of mobile technology with our natural propensity for dynamic, responsive and viral learning.
As ownership and usage of technology rise sky high and expectations for the content it delivers rise with it - faster, smarter, effortless, social - has e-learning kept up? Or is it simply cramming itself into the 4" format when it should be reinventing itself accordingly?
• What lessons from the past can we take into future of learning design?
• What are the gaps in the current approach to designing learning for mobile?
• What will be the radical designs that tap into the best of mobile technology and help us fulfill our potential as mobile learners?
Observation Power Point Presentation 9 10 2010lggvslideshare
Example of Professional Development Workshop designed to expand upon teacher expertise, enrich the learning environment, and better understand the whole child.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
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This presentation provides an introduction to planning a small-scale project evaluation. It's aimed at small organisations, charities, purposeful businesses.
I gave a keynote on enabling communication rights through the use of mobile technologies, visual supports, and communication partner behaviours, at Aruma's national conference 2019 (Ballina, 10th December). These are abridged slides.
Slide to Unlock: learning design for the mobile learnerBrightwave Group
We are all mobile learners. It's in our DNA. If you have access to a mobile device, to confine your learning to a classroom, online course or exhibition hall is to go against the very nature of how you learn.
Knowing has never been a static process, but only now are we starting to connect the potential of mobile technology with our natural propensity for dynamic, responsive and viral learning.
As ownership and usage of technology rise sky high and expectations for the content it delivers rise with it - faster, smarter, effortless, social - has e-learning kept up? Or is it simply cramming itself into the 4" format when it should be reinventing itself accordingly?
• What lessons from the past can we take into future of learning design?
• What are the gaps in the current approach to designing learning for mobile?
• What will be the radical designs that tap into the best of mobile technology and help us fulfill our potential as mobile learners?
Observation Power Point Presentation 9 10 2010lggvslideshare
Example of Professional Development Workshop designed to expand upon teacher expertise, enrich the learning environment, and better understand the whole child.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
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Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
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Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
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The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
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3. Repurpose across all platforms
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Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
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Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
14. A mum’s life – pain vs. pleasure confessionals
In confidence – feeling good and feeling bad
Duty Free – insight into duty free shopping completely
disguised through travel journal approach so duty free
thoughts, feelings and behaviour emerged naturally
So it doesn’t feel like research
15. Car buying – a week in the decision making
process among people at different stages with
surveys, video records and photo encounters –
getting closer to and further from the
decision
Decorating – a month in the decision process
among people at different stages with
surveys, video records and photo encounters –
interlocking online and offline, seeing them
stagnate or progress
Acknowledge life is not linear; don’t pre-suppose the way
people make decisions
16. Quantitative (N=lots) with media – the
power of video/photo to support a
robust piece of evidence can make the
difference
Qualitative (n=little), recording
lots of “moments” across a week
provides a quantitative both lens in
which to understand a topic
17. Tracking below the line media
Using mobile to record experiences
as they go about their lives:
ideal for outdoor, ambient or POS
that usually gets lost via
traditional at home methodologies
Mobile makes your online/offline research better,
not obsolete
Real world reflections
After workshops/groups, let people
go back to their lives, talk to
their friends/family, think about
things and keep the dialogue going
Behaviourally driven
conversations
Use mobile to capture the moment.
Use depths/groups to explore the
real behaviour not the false
recollection of it