How Minddfields' MindEzy platform is enabling RPA management and driving adoption

1©2019 Mindfields Global. All rights reserved. MindSpeaks Webinar Series
How Mindfields’ MindEzy platform is enabling
RPA management and driving adoption
MINDSPEAKS
WEBINAR
SERIES
Hosted by:
Sukalp Sharma
CEO Australia & New Zealand,
Mindfields
Presented by:
Lucy Kordic
Finance Automation CoE Lead,
ANZ Bank

2©2019 Mindfields. All rights reserved. MindSpeaks Webinar Series
Speakers
Lucy has over 20 years’ experience in the Finance
Services industry. Her experience includes roles across
Financial Accounting and Reporting and major Finance
Systems upgrade programs. Lucy's current role is
overseeing the governance and operating model for the
Finance Automation CoE while increasing the automation
skillset, capability and education across the Finance
community at ANZ. She is passionate about change
management and how technology can help the business
thrive in the Digital age, with UX at the forefront.
LUCY KORDIC
Finance Automation CoE
Lead, ANZ Bank
Sukalp focuses on enabling successful business outcomes
for clients by leveraging a range of digital and emerging
technology solutions. He is passionate about Automation,
Artificial Intelligence and Analytics and works towards
finding fit-for-purpose and commercially viable applications
of these technologies. He has a track record of being a
trusted adviser to Australian CXOs and businesses over
the last decade. Prior to joining Mindfields, Sukalp held
various positions in management consulting practices of
KPMG and EY Australia, helping 70+ clients solve complex
business and IT problems.
SUKALP SHARMA
CEO, Australia & New
Zealand, Mindfields

Introduction - organisations
Mindfields drives innovation and excellence by leveraging disrupting technologies to
optimise business processes that enable its clients to 'Grow for tomorrow’. Mindfields
is a vendor-agnostic automation and artificial intelligence services firm. Gartner and
HfS Research has positioned Mindfields as a leading, niche Robotics Process
Automation advisory (RPA) firm. They are globally recognized as a thought leader in
this space. The firm is ranked among the top 20 fastest growing Australian firms in the
Deloitte Fast 500TM.
ANZ Bank is one of the five largest listed companies in Australia by market
capitalisation, one of four major banks in Australia (by total assets) and the largest
bank in New Zealand (by total assets) with a market capitalization of A$81.0 billion
and total assets of A$942.6 billion as at 30 September 2018. The bank operates in
more than 34 markets across Australia, New Zealand, Asia Pacific, Europe, America
and the Middle East with over 40,000 staff.

Points to remember
• Attendees will be on mute mode
• Attendees can submit questions via chat message to panellists, to be answered during the Q&A
session
• Presentation slides and webinar recording will be sent to all attendees after the webinar

Agenda
Particulars Time
Introduction to webinar topic and speakers 5 minutes
Introduction to ANZ’s automation program 5 minutes
Key barriers in scaling up the automation program at ANZ 5 minutes
How MindEzy helps scale up Automation programs? 30 minutes
Key takeaways from ANZ Bank’s MindEzy implementation 5 minutes
Questions and Answers 10 minutes

Introduction to ANZ’s automation program
ANZ Bank’s Experience
Lucy’s inputs

Poll Question 1
What is the most important factor that enables Automation programs to scale up (all the options may be
relevant, but which one in your view is the most important)?
a) Executive sponsorship
b) Governance and stakeholder alignment including clarity on roles and responsibilities
c) Suitable process selection and prioritisation (for Automation)
d) Sound / effective solution design, implementation and support
e) Others like automation tool selection

Key barriers in scaling up the automation program at ANZ
Lucy’s inputs
Common barriers in scaling up automation programs
1. Limited governance control mechanisms
2. Inadequate identification and selection of automation opportunities
3. Lack of visibility on the end-to-end automation lifecycle
4. Inconsistency across the organisation in identifying and implementing automation solution
5. Inadequate transparency - absence of a centralised system to measure and monitor the program

How has MindEzy helped overcome some of those barriers and helped drive up
Automation adoption?
MindEzy is Mindfields’ integrated cloud-based automation platform that defines and embeds the best practice in managing
and scaling the automation footprint in your organisation.
MindEzy:
▪ Facilitates top-down and bottom-up approach to identifying automation opportunities
▪ Provides a “single source of truth” for tracking all high-level and granular details regarding the automation program
▪ Helps improved management and control of all automation knowledge and capabilities
▪ Embeds the best practice in managing and scaling the automation footprint
Lucy’s inputs

How does MindEzy promote an end-to-end approach to Automation
management?
Lucy’s inputs
With MindEzy, organisations can:
▪ Manage and optimise the automation journey from ideation to production
▪ Prioritise suitable processes for simple and intelligent automation
▪ Benefit from auto-generated business cases and real-time tracking of benefit realisation.

How does MindEzy enable democratisation and gamification of
Automation?
Democratisation: The platform enables anyone in the
organisation to submit, track and report on potential
opportunities for automation through the submission of an online
web-based form.
Gamification: You can enable ‘gamification of innovation’
across the organisation, engaging and motivating all employees
to contribute to the automation program.
Lucy’s inputs

Poll Question 2
Do you currently use an Automation management platform within your Automation program?
a) Yes
b) No
c) Not sure

How does MindEzy enable the automation of workflow and governance
controls?
The platform enables the automation of governance and
controls by:
▪ Defining the process workflow
▪ Segregating duties
▪ Mapping different levels of access profiles
▪ Automating alerts and reports across the automation
lifecycle
Lucy’s inputs

How does MindEzy access the actual bot performance data?
Lucy’s inputs
▪ MindEzy can be integrated with the Automation platform directly via APIs or CSV output file uploaded to the platform directly.
▪ Benefits include
o real-time reporting of the bot performance including the total processing time, successful runs and exceptions
o Active monitoring of the health and productivity of the robotic workforce

What are some of the other key benefits?
Lucy’s inputs
The other key benefits of the platform include:
1. Process selection and prioritisation
2. Business case and benefits realisation
3. Custom dashboards (Bot – Application cross reference
dashboard)
4. Real-time reporting (including one click management reporting)

Poll Question 3
Do you think an Automation management platform can potentially add value to your Automation program?
a) Yes
b) No
c) Not sure

Key takeaways from ANZ Bank’s MindEzy implementation
Lucy’s inputs

How Minddfields' MindEzy platform is enabling RPA management and driving adoption

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