How I made an employee increase sales by 20%
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Trained a new employee to increase his sales by 20% as compared to previous month. This is my accomplishment and to bee linked to my resume.
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How I made an employee increase sales by 20%
- 1. How I made a new employee increase his sales by 20%
- 2. Department: Customer Service Job Description • Customer service for master and visa cards of X co and its affiliates. • Sales through service process. • Handle customer queries, providing accurate information.
- 3. CHALLENGE • Low sales figures due to customer hang ups. • Poor customer experience.
- 4. APPROACH • Satisfy customers by being a good listener. • Give full attention to customers and answer their queries satisfactorily. • Smooth transition from service to sales. • Use appropriate WIIFMs. • Create urgency. • Avoid hard sales.
- 5. RESULT • Voice of customer data revealed improvement in customer experience. • Save time by avoiding unnecessary conversation. • Sales improved by 20% as compared to the previous month.