The document discusses customer perceptions of chatbots, emphasizing that while they can serve as useful assistants, they often don't replace the personal touch of human interaction. To improve customer acceptance, chatbots should be designed to emulate human qualities, use humor, and show empathy, potentially becoming more relatable to users. The overarching idea is that with proper development, chatbots can be viewed positively and even as friends by customers.

1. How Customers
Perceive Chatbots

2. Chatbots have come to be used as an
assistant or personal user interface with
various functions and features.

3. Chatbots are undeniably great, but do
they immediately win over customers?
In short, NO.

4. Nothing can replace a good conversation
with a real person when making a
purchase or requesting information.

5. No one looks forward to talking to what
they perceive as an emotionless robot.

6. The key is simply changing how your
customers perceive your chatbot.

7. Chatbots can be highly appealing to
customers if you at least give them a
human face.

8. Chatbots should sound like real people.

9. They can easily connect with users
through light humor, sarcasm, etc

10. While your chatbot is not an automated
therapist, customers need to feel
understood and cared for.

11. Chatbots can show empathy by asking
for feedback.

12. Chatbots should also stimulate
conversations.

13. If you invest time crafting your chatbots
your customers may even view them as
friends.

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