Gartner has predicted that by 2020, 85% of customer interactions will be handled without human agents. E-commerce businesses were among the first to adopt chatbots as a key customer touchpoint. Having worked with a number of enterprise partners in the E-commerce sector in recent years, we at Haptik bring you “How Conversational AI is Causing a Paradigm Shift in E-Commerce Customer Service ”. This webinar, hosted by Haptik’s Business Head Kartik Poddar, features a panel of product managers from leading E-Commerce companies - Goibibo, Grofers, Oyo Rooms - who have shared their insights on how Conversational AI has revolutionized customer service in their industry. Interested in developing a Conversational AI solution for your business? Get in touch with our team: https://bit.ly/2PsM2WH

2. About Me
● 10+ years: Product Management
● Search Technologies and Media Tech
● Currently heads the Enterprise
Vertical at Haptik
Kartik Poddar

3. Good to know!
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At the end of the panel
Co-organiser
Shubham Bagri,
Marketing Lead
Tweet to us @haptik

4. About Haptik
Proprietary technology across all key components of Conversational UI
100+
Live Bots
100 Million
Devices
2 Billion
Interactions
One of the world’s largest Conversational AI platforms
NLP Bot Builder Tool
Chat based Analytics Live Agent Dashboard

6. THEN
● Available during office hours
● High call-centre volume
● Company controls where
interaction happens
How Customer Service Has Changed
NOW
● Available 24x7x365
● High mobile messaging volume
● Customer controls where
interaction happens

7. Panel Discussion

8. What are the top customer
support queries you receive?

9. Why did you decide to use
Conversational AI for customer
service in your company?

10. Poll Time
What is keeping you from using Conversational AI for your business?
Concerns about cost
Low traffic on digital assets
System not ready to handle bots
No vernacular language capability in bots
Data security concerns

11. How did you go about
implementing the solution?
And what were the learnings?

12. What metrics do you track to
measure effectiveness?

13. Use or Planned Use of AI Among Service Organizations

14. What is the future of
Conversational AI in your
organisation?

16. How is AI powering the growth (in
sales and revenue) for
E-commerce via chatbot?

17. How much of AI today is actual
AI and how much of it is just
programming?

18. Your views on the grey area of
customer data security and
privacy utilized by AI in
e-Commerce

19. For a startup which is small and
is just starting out, any advice
on how to go about using
Conversational AI?

20. How are you handling
customer queries in vernacular
languages?

21. How can chatbots resolve
queries from users to enhance
their shopping experience?

22. Thank you
Kartik.poddar@haptik.ai