SlideShare a Scribd company logo
Brand Innovators Virtual
Summit
How Brands are
Navigating the
Coronovirus Crisis?
Prepared by
Omer Faruk Uzmez
MARTIN
LINDSTROM
• What is missing in the picture----->
TOUCH!
• Find balance.
• Emotional+Physical=online+offline
• Build a Culture + Human Connection
• But first remember 
• Who owns culture? HR?
• New Business Model –Japanese
Toilet
• Change yourself, adopted
MARTIN LINDSTROM’s Tweets
The gap we have today is touch. We need to balance digital
& physical communication.
If we don't come out of COVID-19 having fundamentally
changed our business or organization, we have failed.
It is crucial to not forget about human interaction or
creating a connection - that is how you build a brand.
The CMO needs to be able to own culture and define how
to connect with people - it's time to redefine the role.
SCOTT FINLOW
• Insight Manager is important.
• Follow consumer behavior.
• Simplicity is the ultimate
sophistication.
• Value is also important
• Right time-place-content:
bundle effectively
BRANDON RHOTEN
• POTBELLY sandwich shop.
• What POTBELLY is doing now?
• Voice-Double Project? 
• Restaurants open-close : Test
opportunity
• Change your context!
• CMP is easy now.
• People choose big sandwich
• Take risk!
• Hire awesome people.
Potbelly’s Hired a Voice-Double to Pretend
They’re You on a Conference Call
• What happened to lunch? 12 pm meeting 
• Skip That Conference Call and Enjoy Your Lunch with the Help of
Potbelly
• On April 29, 2019, they hired a voice-double to pretend they're you
from 12-1 p.m.
• Call 312-676-3319 and leave Potbelly a message that explains why
you wanna get out of the meeting for lunch.
• Access demo video please click it
MEENAKSHI
NAGARAJAN
• Fast casual restaurant chain that serves
salads
• Omnichannel management
• Transparency, delivering safe way
• Paid Media+Social Media+Customer
Experience
• Application download rise
• Focus group + Facebook-Instagram
partnership + Regular Data
• Initiatives: Covid-19 Response
• Protect Suppliers
• New Normal will rise slowly-more
attention and safe
CHAD DONVITO
• King’s Hawaiian, Bakery
• Hawaiian bread
• Covid-19 Pandemic
• Consumer mindset
• Solve problem
• Build better connection
If you missed it,
please click it!
THANK YOU!
For more information;
Please visit my accounts.
@omeruzmez
linkedin.com/in/omeruzmez
medium.com/@omeruzmez
omeruzmez.com
omer_uzmez@hotmail.com

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How Brands are Navigating the Coronavirus Crisis?

  • 1. Brand Innovators Virtual Summit How Brands are Navigating the Coronovirus Crisis? Prepared by Omer Faruk Uzmez
  • 2. MARTIN LINDSTROM • What is missing in the picture-----> TOUCH! • Find balance. • Emotional+Physical=online+offline • Build a Culture + Human Connection • But first remember  • Who owns culture? HR? • New Business Model –Japanese Toilet • Change yourself, adopted
  • 3. MARTIN LINDSTROM’s Tweets The gap we have today is touch. We need to balance digital & physical communication. If we don't come out of COVID-19 having fundamentally changed our business or organization, we have failed. It is crucial to not forget about human interaction or creating a connection - that is how you build a brand. The CMO needs to be able to own culture and define how to connect with people - it's time to redefine the role.
  • 4. SCOTT FINLOW • Insight Manager is important. • Follow consumer behavior. • Simplicity is the ultimate sophistication. • Value is also important • Right time-place-content: bundle effectively
  • 5. BRANDON RHOTEN • POTBELLY sandwich shop. • What POTBELLY is doing now? • Voice-Double Project?  • Restaurants open-close : Test opportunity • Change your context! • CMP is easy now. • People choose big sandwich • Take risk! • Hire awesome people.
  • 6.
  • 7. Potbelly’s Hired a Voice-Double to Pretend They’re You on a Conference Call • What happened to lunch? 12 pm meeting  • Skip That Conference Call and Enjoy Your Lunch with the Help of Potbelly • On April 29, 2019, they hired a voice-double to pretend they're you from 12-1 p.m. • Call 312-676-3319 and leave Potbelly a message that explains why you wanna get out of the meeting for lunch. • Access demo video please click it
  • 8. MEENAKSHI NAGARAJAN • Fast casual restaurant chain that serves salads • Omnichannel management • Transparency, delivering safe way • Paid Media+Social Media+Customer Experience • Application download rise • Focus group + Facebook-Instagram partnership + Regular Data • Initiatives: Covid-19 Response • Protect Suppliers • New Normal will rise slowly-more attention and safe
  • 9.
  • 10. CHAD DONVITO • King’s Hawaiian, Bakery • Hawaiian bread • Covid-19 Pandemic • Consumer mindset • Solve problem • Build better connection
  • 11. If you missed it, please click it!
  • 12. THANK YOU! For more information; Please visit my accounts. @omeruzmez linkedin.com/in/omeruzmez medium.com/@omeruzmez omeruzmez.com omer_uzmez@hotmail.com

Editor's Notes

  1. https://vimeo.com/332206045 https://www.qsrmagazine.com/news/potbelly-s-will-hire-voice-double-pretend-they-re-you-conference-call
  2. https://www.potbelly.com/corona-virus
  3. https://www.sweetgreen.com/covid-19-response/