#SMWRDAM | #TRAVELNEXT @ISABELMOSK
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#SMWRDAM 
ISABEL MOSK 
@ISABELMOSK
#SMWRdam
#SMWRdam 
TRUST THROUGH SOCIAL MEDIA 
TV/magazine/OOH advertising: 47% 
 
consumer opinions posted online: 70% 
 
recommendations from people you know: 92% 
 
Nielsen Global Trust in Advertising and Brand Messages April 2012
#SMWRdam 
TRIPADVISOR
#SMWRdam 
DESTINATION 
BRANDS ARE 
BUILT SOCIALLY
#SMWRdam 
Tourism brand 
•The sum of stories people hear 
•The sum of experiences people have
#SMWRdam
#SMWRdam 
DESTINATION MARKETING = STORYTELLING 
advXertising stories
#SMWRdam 
42% 
Of Facebook 
users 
regularly 
share travel 
stories.
#SMWRdam 
>70% 
update their 
status on 
Facebook while 
they are on 
holiday
#SMWRdam 
52% of 
Facebookers said 
“that seeing friends’ 
holiday pictures had 
Inspired them to 
book a holiday 
to the same place”
#SMWRdam
#SMWRdam
#SMWRdam 
other 
people’s 
stories 
your stories
#SMWRdam 
DESTINATION 
MANAGEMENT, NOT MARKETING
#SMWRdam
#SMWRdam 
A DESTINATION IS THE STAGE FOR STORIES
#SMWRdam 
STORIES NEED TO BE MANAGED
#SMWRdam 
FEEDBACK LOOPS 
Awareness 
Consideration 
Interested 
Purchase 
Visit 
Evaluate
#SMWRdam 
KNOW THE STORIES YOUR TELLING 
Sveinn Birkir Björnsson 
Promote Iceland
#SMWRdam 
Peter Kentie 
EHV635
#SMWRdam 
THE DESTINATION EXPERIENCE 
Individual’s journey 
remarkable experiences 
bad experiences 
Love it 
Meh 
HATE IT
#SMWRdam 
BRISTOL TRAINED CAB DRIVERS
#SMWRdam 
MARKETING BY 
ACTIVATING STORYTELLERS
#SMWRdam 
“Get people talking and they 
will do the marketing for you”
#SMWRdam 
MARKETING THROUGH STORYTELLERS 
stories storytellers target audience
#SMWRdam 
DESTINATION STORYTELLERS 
Staff 
Destination 
Residents 
(Past) 
visitors 
Influencers 
Industry
#SMWRdam 
VISITORS
#SMWRdam 
RESIDENTS
#SMWRdam 
INDUSTRY - SEYCHELLES
#SMWRdam 
INFLUENCERS
#SMWRdam 
AMBASSADORS
#SMWRdam 
BEYOND THE BLOG TRIP
#SMWRdam 
ENCOURAGE SHARING
#SMWRdam 
REMARKABLE EXPERIENCES ARE SHARED
#SMWRdam 
MAKE IT ACCESSIBLE
#SMWRdam 
BE REMARKABLE
#SMWRdam 
MARKET TO 
PASSIONATE NICHES
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam 
• Antwerp in top ten of 
Fashion capitals in the 
world (Global 
language monitor) 
• A fashion community 
that keeps on growing 
• Good contacts with 
the fashion bloggers 
(that kept coming to 
Antwerp in the 
months after the blog 
trip and kept on 
writing after the blog 
trip)
#SMWRdam 
SOCIAL AT THE CORE 
OF YOUR MARKETING
#SMWRdam 
SOCIAL AT THE CORE OF MARKETING
#SMWRdam 
GUIDE PHOTO SELECTION
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam
#SMWRdam 
Thank you 
Stay in touch 
@isabelmosk 
isabel@thinksocialmedia.com

Have your ambassadors build your destination - Isabel Mosk, Think!

Editor's Notes