This document discusses key performance indicators (KPIs) for hotel security guards. It provides steps for creating KPIs, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document cautions that KPIs should be clearly linked to strategy and designed to empower employees. It also lists different types of KPIs such as process, input, output, leading, and lagging KPIs. Visitors are directed to an external website for additional KPI materials.