2. A hotel desk clerk is the personnel in the front office who is responsible for welcoming guests in a hotel. He
or she is responsible for attending and serving guests in a courteous, efficient and pleasant manner, both face-
to-face and on the phone. Nowadays there is huge demand for hotel desk clerks. If you want to secure a
decent job in this field then you must excel in communicational as well as clerical skills.
Hotel desk clerk is the person, who is always in the public eye. In this article, I would like to provide you
some questions that come up again and again in interviews for the post hotel desk clerk.
3. 1. Tell us a bit about yourself?
It is a very general interview question. The interviewer is looking for a quick overview of your
academics. The employer is not at all interested in your family, pets, or hobbies. Demonstrate your
professional self in front of the interviewer. The best way to answer this is to give a brief description
of your qualification so far, focusing on your specific achievements.
2. Just tell us something about the roles and responsibilities of a hotel desk clerk?
Hotel desk clerk is the person, who is always in the public eye. A hotel desk clerk has to execute
various important roles and responsibilities. They look after check in, check out procedure, handle
cash, assign rooms, register guests, determine credit, render bills, receive cash, credit payments
and provide guest service.
4. Avoid surprises — interviews need preparation. Some questions come up time
and time again — usually about you, your experience and the job itself. We've
gathered together the most common questions so you can get your preparation
off to a flying start.
You also find all interview questions at link at the end of this post.
Download Ebook: Ultimate Guide To Job Interview Questions
Answers:
3. What is your typing speed?
Hotel desk clerk is the person, who is always in the public eye. A clerk is supposed to have a very
good typing speed. On an average they are supposes to have a typing speed of 40 to 50 words per
minute. Hence you should make sure that you possess this speed. Otherwise it is very hard for you
to be selected. You should practice very hard on typing speed.
5. 4. According to you what are the most effective approaches in communication?
I think one should be humble, polite and friendly while talking to others. It is the most excellent way of
communication according to me.
5. Why do you want to join our hotel?
For answering this question you have to do detail research of the respective hotel. Do your homework before
the interview and spend some time online or at the library and make research about the respective hotel. Find
out as much as you can, including products, size, income, reputation, image, management talent, people,
skills, history, and philosophy of the respective hotel.
These are some of the frequently asked interview questions. Make sure you prepare these questions well
before appearing in front of the interviewer. Do not forget to say 'Thank You' to the person or people who
interviewed you. - 31896
