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1. HOCKCHEONG
LOGISTICS COMPANY
WWW.HOCKCHEONG.COM.MY

3. The success of your business lies in the
reliability of your third-party logistics (3PL)
provider. From providing freight
forwarding services to express delivery
services, they ensure your logistics and
supply chain management remains
efficient.
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4. IMPORTANCE OF PROPER
COMMUNICATION IN LOGISTICS
However, no matter how reliable a 3PL
provider is, problems in logistics
management would still happen if there is
no streamlined communication process. You
have to learn how to communicate well with
your logistics service provider to avoid
disruptions in your supply chain, as well as,
to prevent delays in your deliveries.

5. Effective logistics communication is not
just about discussing your expectations
with your 3PL provider and addressing the
problems that could arise during the
transportation of raw materials. It is also
about the seamless flow of information
between departments, distributors, and
customers.
HOW TO IMPROVE YOUR
LOGISTICS COMMUNICATION

6. FOCUS ON EMPLOYEES’ WRITTEN
COMMUNICATION
SKILLS
Instead of passing information through word of
mouth, it is better to send details through emails.
A formal written email that is short but concise is
paramount in logistics communication.
Make sure your
employees are well-
trained in writing a
business email to
avoid
misunderstandings.
It would also be
better if there is
an email format
that should be
followed by all of
your employees.
It helps prevent
misunderstanding
s between you
and your logistics
service provider.

7. CREATE AN INFORMATION
FLOW MAP AND ASSIGN
ROLES
An information flow map would serve as a
guide for your employees to know who
they should reach out.
Remember that in creating an
information flow map, role assignments
are essential.
Like for example, there should be a person
assigned to keep track of the freight
forwarding services, as well as, to check the
status of the express delivery services. Do
the same process for your 3PL provider.

8. MAKE USE OF
MANAGEMENT
TECHNOLOGIES
Proper logistics management is
difficult without using supply
chain management software
(SCMS). It is a good thing that
there are now freight forwarding
services that make use of such
technologies to prevent manual
data errors. Moreover, the SCMS
allows the automation of some
administrative tasks, thus
making logistics processes faster
and more efficient. Another
advantage of using SCMS is that
it can generate reports that
make it easier for businesses to
assess the performance of each
vendor.
INSTANT
MESSAGING IS A
MUST
Real-time communication is
vital in logistics and distribution
because shipping freight rates
often change in the
international market. Moreover,
sudden changes in client orders
often happen. These changes
should be discussed and relayed
to your logistics partner
immediately. Thus, it is essential
to make use of a secure instant
messaging software app for
delivering real-time updates.

9. CONTACT US
www.hockcheong.com.my
46000 Petaling Jaya,
Malaysia
+603-77810040