Hock Cheong is a third-party logistics company in Malaysia. We specialize in LCL shipments, freight forwarding, warehouse storage, cross-docking, Lorry Transport, same-day delivery, and printing & publishing logistics.

1. Third-Party
Logistics
Company: Signs
that It is Time to
Switch to A
Better One
www.hockcheong.com.my
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2. Introduction
Every single day is a chance to change. It is an
opportunity for everyone to grow and develop, even if
it means you have to leave behind the trusted
logistics services that your business has outgrown.
Some of you might agree with this since not everyone
has had an incredible experience with their third party
logistics company (3PL). Whether you recently
partnered with them or have been working together
for years, poor service is poor service.

3. No Longer Responds
The Same Way
Many people say the first impression lasts. However, that is not
always the case. Many logistics service providers are only
enthusiastic in working with you during the first few months.
It could be a slow reply, or a nonchalant response to your
company, if your current 3PL provider is no longer as responsive
or helpful in their services, that is a sign of poor customer
service.

4. Charging
Overpriced Rates
Given our current situation, it is only natural that prices
go up due to high demand. However, that does not
mean that a 3PL provider can randomly charge you
extra. They have to notify their clients and provide a
proper explanation on the sudden increase.
If your 3PL company isn’t consistent with their pricing, or
has been introducing price hikes without reasoning, it
may be time for you to look for another reliable logistic
service provider.

5. Afraid To Take Accountability
A reliable 3PL provider accepts their fault and will take responsibility for
their actions. They should be liable and willing to learn from their
mistakes rather than making excuses. Hence, switch to a better one if
your current 3PL company has an attitude different from this.

6. Your Customers Are Complaining
Another clear sign why you should switch to a better 3PL
company is when your customers often send complaints
about the condition of the orders they receive. Keep in mind
that their opinion is as valid as yours, which is why you
should not overlook that. If you do, your customers will have
a negative impression of your business.
To prevent that, look for a 3PL provider who will address the
problem once you relay the complaint. Otherwise, you might
lose your customers one after another.

7. No International Facilities
With the rise in e-commerce, many
businesses wish to expand their brand
to different countries. This is why if your
3PL provider does not offer warehousing
and delivery outside Malaysia, you are
only limiting your business growth.
Looking for a logistic service provider
that offers international shipping and
warehousing services is a good start to
expanding your business overseas. You
get your supply chain solution sorted
out quickly while you focus on building
your brand overseas.

8. Hock Cheong is a 3PL logistics company in Malaysia with a
team of skilful and experienced staff. For a tailored logistic
service that meets your every expectation, contact us
today.
Contact Us
enquiry@hockcheong.com.my
46000 Petaling Jaya, Malaysia
+603-77810040
www.hockcheong.com.my

9. Thank You
For Your Attention
www.hockcheong.com.my
Visit Our Website