H@ND is an ICT service provider that specializes in developing self-service terminals for retail environments. Founded in 2000 in the Netherlands, H@ND remains a leader in transaction processing in the Benelux region. H@ND develops customer-friendly terminals that are reliable, functional, and attractive. The terminals address a variety of customer needs such as reducing queuing times, increasing sales conversion rates, and improving the customer experience for companies in industries like telecommunications, retail, and transportation.

1. H@ND INTERNATIONAL

2. WHO WE ARE
H@ND is an ICT service provider specialising in
designing, developing and managing transaction based
systems.
Founded in 2000 in The Netherlands, H@ND remains a
leader in transaction processing in the Benelux.

3. WHO WE ARE
H@ND develop a range of customer friendly, business
logical, self-service terminals. Designed to be attractive
and tactile, but with industry leading reliability and
functionality.

5. WHAT WE DO
H@ND develop solutions for retail self service terminals.
We deliver turnkey projects to address the customer‟s
requirements – from queue busting to increasing the
conversion rate and improving customer satisfaction.

6. REDUCE QUEUING TIME
“It has removed a substantial volume of traffic away
from counters which is key for sales at busy periods
and also our customer experience scores.”
Vodafone Ireland

7. MULTIPLE PRODUCTS
“We can offer many products, from top up and bill
payment, to new services including government payments
and fines, motor taxes, to electricity and TV.”
Top Up Israel

8. ASSISTED SELLING
“We can suggest optimum tariff plans, and guide the
customer to the best proposition without staff intervention
and the required training.”
Media Markt Saturn

9. HASSLE FREE BILL PAY
“We have experienced a much greater usage of bill
payment in store, creating traffic and upsell possibilities
without the need for additional staff time.”
T Mobile Netherlands

10. PROMOTIONS AND UPSELL
“Effective promotions introduced very simply.”
O2 Germany

11. ADDITIONAL SERVICES
“physical vending offers a very efficient solution to
distributing sim packs, surf sticks and low cost handsets.”
T Mobile Austria

12. BRANDED PRESENCE
“provides a very visible and effective presence in busy
locations such as airports.”
Vodafone Ireland

13. OUR TERMINALS

14. Free Standing with Optional Advertising Screen

15. Custom T Mobile Design

16. Thru-Wall or Glass, 24 Hour ATM Style

17. Physical Vending Unit

19. MODULAR SET UP
Components are available both in a cabinet (standard or
made to measure) or as separate components that can be
integrated in a shop wall. We have also introduced a
vending machine with LCD touchscreen

20. TOP QUALITY COMPONENTS
All components are sourced for durability and low maintenance.
Components are based on international standards and are
available internationally, which enables a quick rollout.
Maintenance can be performed on a components-swap basis
for minimal downtime

21. FLEXIBLE FRAMEWORK
One core application controlling all components as well as
processes.
Allows for a flexible set up of the sales process.
Adding and removing of additional applications on the SST

22. MULTIPLE PAYMENT TYPES
Permits payment by cash, credit or debit card.
Change giving an option.
Allows voucher and bar code as payment.

23. MAINTENANCE
Remote monitoring of all components on individual SSTs,
by web or smartphone.
Full remote management and maintenance.
Hardware replacement on a „swap out‟ basis.

24. SERVICE ENHANCEMENTS

25. HAPPY HOUR
Customer can get extra credit at predetermined time slots

26. LOYALTY TOP UP
An intelligent system which keeps track of use of the SST
and its users. This system can apply certain business
rules to increase top-up / ARPU for customers frequently
visiting the particular Orange shop.

27. INFORMATION SERVICES
Info on pre & post-paid offers as well as marketing actions
of branding partners

28. CROSS SELLING
Offer discounts and coupons relating to the purchase
made and complementary products.

29. ACCESSORIES
Offer „long tail‟ accessories or handsets from a virtual
catalogue.

30. TARGETED ADVERTISING
Serves adverts based on gender and age of viewer.
Verified analytical reports distinguish length of advert
engagement, time of day and demographic.

31. SAMPLE INTERFACES

32. O2 Ireland – Neon Font and Desert

33. O2 Germany – Simple and Clear

34. T Mobile Netherlands – Top Up and Bill Payment

35. T Mobile Netherlands – Turkish Language

36. Vodafone Netherlands – English Language

37. Vodafone Netherlands – Clear Interface

38. Vodafone Ireland – ‘iPhone’ Interface

39. Vodafone Ireland – Upsell Promotion

40. Denarii USA – Financial Services

41. Physical Vending – Example of Product Bundle

42. Top Up Israel – Active Logo and Multi-language

43. REMOTE MONITORING
All components are constantly monitored and any problem
is immediately reported to the status monitor.
The alerts may be communicated to a designated person
by SMS, email or viewed on the status monitor.

44. Status Monitor screen shot