HIUGER PROFILE110

Phone : +971 551584187
Email : info@hiuger.com
Website : www.hiuger.com
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 1 of 12
HIUGER IT Solutions FZE
Born To Engineer
Corporate Profile

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 2 of 12
Corporate Profile
Hiuger FZE is a Sharjah owned company organized to provide Total Information
Technology (IT) Hardware and Software Solutions, from large-scale software
development to computer hardware supply. The company is responsible for
conception, development and management of the information systems of its
clientele.
Hiuger FZE started its operation in year(2009) and in the past few years We have
not left any stone unturned, offering support and services not only in Branded
Personal Computers (DELL, IBM, BENQ, ACER, HP) along with Software’s,
maintenance, networking and accessories. With our software’s, we have been
providing an inexpensive computer-based management program. As Systems
Integrators we provide a total solution at competitive rates, including Network
design and deployment, Hardware, Software, Support, Training, Complete
Cabling infrastructure, Internet Development and Telecommunications
Solutions.
Vision Statement:
“Our vision is to create lasting relationship with our clients and with our business
partners. By being able to incorporate newer and advance products within our
existing product line, we develop entrusted relationships.”

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 3 of 12
Mission Statement
Providing full support for our clients and saving their investment in IT.
Core Values
In all of our business activities, we embrace these core values as a guiding
philosophy and way of life.
 Quality - Quality is our way of life. We are never satisfied with how things
are. We strive to continuously improve in all of our undertakings, always
consistent with our total quality philosophy.
 Customer Orientation - Our Customers are our lifeblood. We exist
because of our clients. They should rightfully be the highest priority of our
attention.
 Team Orientation - We work as a team, fostering cooperation rather than
competition. By working together in harmony toward a common goal, we
accomplish more than working alone.
 Discipline - While we promote camaraderie to usher in a climate of
openness, we never sacrifice our Professionalism, Integrity and
Competence - key attributes that sum up our work philosophy.
 Ethics - We strive to build and nurture a lasting partnership with our
Clients.

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 4 of 12
 Customers - Relationship that can only flourish when founded on
honesty, transparency and fairness. - Ethical principles we adhere to in all
our business dealings.
 Result Orientation - We value results more than the meaning of attaining
them. We always begin any undertaking with the end in mind. We take a
step forward, conscious of our moves, never straying from our path
towards our goal. We take proactive rather than reactive instances. We
make things happen.
Organizational Structure:
Hiuger teams have been carefully chosen based on their expertise, experience,
ability, performance records. The Management and staff have worked together
in strengthening the company's policy to develop and maintain close
relationships with the client base and providing those efficient and professional
services.
Hiuger Strength.
Hiuger FZE primary strength lies in its requirement - driven product range, a
large installation base, stable financial position, mature distributor channel and
a professional support infrastructure. Much effort and expense have contributed
to the development of an extensive-support package. This support extends from
simple questions to training and professional advice. Quality products combined
with professional and accessible support contribute towards ensuring total
customer satisfaction. This support extends from simple questions to training
and professional advice. Skilled resource personnel are always at work in Hiuger
IT Solutions, where specialized training and human resource development
programs are continuously conducted for each employee. Professional training
is also conducted for our business partners to ensure that all our users enjoy
professional service levels. In the last 4 years, additional investment into

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 5 of 12
Research and Development has been made to support Hiuger FZE Strategy of
continuous product upgrade and enhancement.
Hiuger Market Strategy
Hiuger FZE will continue to expand its operations to cater its business from all
over the UAE. This involves establishing more worldwide presence in strategic
locations where professional local implementation and support will be a
standard service. A high quality of service and skills at each support center is
especially important to Hiuger FZE to ensure customer satisfaction.
Skilled resource personnel are always at work in Bits Arabia, where specialized
training and human resource development programs are continuously
conducted for each employee. Professional training is also conducted for our
business partners to ensure that all Hiuger FZE system users enjoy professional
service levels. In the last 3 years, additional investment into Research and
Development has been made to support Hiuger FZE Strategy of continuous
product upgrade and enhancement
Our Business:
 In order to meet the business and technology needs of customers ,
Hiuger Communication focuses on the main requirements for fully
converged enterprise networks: availability, performance, scalability and
ease-of-use. What's unique about the way Hiuger delivers is that its network
solutions combine the following capabilities in order to deliver practical-to-
use and high-value solutions with the maximum return on investment to the
customers:

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 6 of 12
 areas of the network - from the core to the perimeter and down to the
desktop.
 Collaboration by enabling user-to-user communications via voice, video or
data. With networked telephony products offer collaboration today, and
this will broaden in the future to cover voice and data and video.
 Mobility with anytime, anywhere connections .Hiuger offers
broadband fixed wireless; wireless access points, adapters and connectivity
products based on WiMax, WI-Fi and Bluetooth technology, supported by
web-based device management tools.
 Content delivered effectively and quickly where it's needed in the network.
With Hiuger’s cutting-edge switching products make it costeffective to
scale performance for the many disparate workgroups Within an
organization, this combination of capabilities is delivered in the form of the
following categories of products and solutions:
 Switches (Core, Distribution and Edge).
 Web Solutions.
 Broadband Fixed Wireless, Wireless Access Points, Adapters and
Connectivity Products.
 Internet Access Gateways.
 Secure NICs, including Embedded Firewall Products.  Network Jack.
 Network Management Applications.  Professional Services.
o In future, Hiuger continue to establish new levels of
innovation, ideas and deliver new products that validate their
brand promise to business customers - namely taking what's
possible through hard work and modernization and delivering
practical products and solutions.

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 7 of 12
Hiuger Specializations.
 Networking Solutions
o Structured Cabling
o Data and Storage Solutions
o Network Design And Implementation
o Voice And Data Cabling Using Optical Fiber, CAT6, CAT5
 Hardware Solutions
o Active Hardware Solutions
o Server, Storage Management, Data Protection, Backup &Archives, OS,
Security and Surveillance,
 Security and Surveillance Solutions
We provide the consultancy, installation and support of:
o Digital and IP Cameras, DVRs and Accessories
o Firewall Solutions
o Door Access Control Solutions
o Antivirus Solutions
 Telephone Systems/ PABX
Our capacity to install PABX or PBX (Intercom) Systems is not limited to a single brand.
Avaya IP Installation with IVR and soft phone, Unified Messaging and IVR o Panasonic
PABX Installation and Support
o Call Accounting Application

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 8 of 12
Software & Web Applications Development
o Website Design
o E-Commerce
o Search Engine Optimization
o Dedicated Web Hosting
o Content Management System
o Customer Relationship Management System
 Printer Repair and Annual Maintenance Services
We offer annual maintenance services for the following
• Printers
• Photocopier
• Fax and Plotter
We deal in all the major brands like HP, Panasonic, Sharp, Kyocera,
Canon, EPSON, Xerox, and Brother
 IT Support and Services
o Annual Maintenance Contracts
 Setting up new employees in Active Directory
 Installing laptops for new users
 Fixing email accounts for new users

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Born To Engineer
Page 9 of 12
 Help-desk for users
 Printer, laptop and server support
 IT engineer assigned to look after your needs
 Preventative maintenance carried out every Month
 Expert phone support with remote access
 IT reports emailed weekly by our helpdesk
 Minimum response time, No Hidden Costs
 User PC problems, Monthly management review
 Complete IT peripherals documentation
 Detailed support history
o Resident Engineer

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Page 10
Our Clients

Phone : +971 551584187
P.O. Box : 53148, Shj U.A.E.
Page 11

HIUGER PROFILE110

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