This document contains a series of emails and messages spanning many years that consistently praise and thank Jeffrey T. Gentry for his excellent customer service, efficient operations, valuable assistance and training, and reliable work in shipping and logistics. The emails highlight Gentry's hospitality, product knowledge, ability to find quality employees, efforts to save customers time and money, and appreciation for keeping his department on track. Senders express how impressed, relieved, and grateful they are for Gentry's work.

1. A Solid History of Providing Outstanding Service
Jeffrey T. Gentry
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From: John Karner [mailto:john.karner@sekoworldwide.com]
Sent: Thursday, January 27, 2005 12:37 PM
To: jeff.gentry@sekoworldwide.com
Subject: "The visit"
Hello Jeff,
I wanted to thank you one last time for your hospitality. It was truly impressive to see how efficiently an
operation can run.
It is a credit to you and your staff.
I do not know which is more impressive, your staff's product knowledge or how truly nice they all are. Of all
the information you shared, your statement of finding not only quality people, but the right quality people is
definitely sage advice.
Thank you for sharing so much invaluable information. Time will tell how many months and years of trial
and error you will have saved this station.
Have a good one. I'll talk with you soon.
Regards,
John
!
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From: Jason Steinke [mailto:JSteinke@agilitylogistics.com]
Sent: Wednesday, November 03, 2010 5:23 PM
To: Jeff Gentry
Cc: John Sell; Mark Sell
Subject: Shipment to JNB
Jeff,
Hope you’re doing good and business is keeping you busy.
I was privy to a series of emails regarding your involvement with a shipment into JNB recently, as the
excerpt from one is below. I see IND as an office now, not something separate; I just wanted to say thanks
for the great work and effort. I really appreciate it and look for these bright spots while we turn this thing
around. Thanks again and I appreciate your hard work and support."
Jason Steinke
Vice President, North Area
Agility
491 Supreme Drive!
Bensenville, IL U.S.A.
Tel 630 350 3775
Mobile 847 363 5470
Fax 630 350 3710
http://www.agilitylogistics.com/!
!!__________________________________________________________________________________________________________!
!!From: Dave Young !
Sent: Tuesday, January 29, 2013 9:29 PM!
To: Jeff Gentry!
Subject: Re: Copy of Uncommissioned_Items 01-29-2013.xls!
! !
Jeff thanks for all your efforts and for keeping your!
department on track, it is much appreciated. !
!Dave !
Director of Freight Forwarding!
SEKO-Indianapolis!
!

2. A Solid History of Providing Outstanding Service
Jeffrey T. Gentry
!
!!!!From: Mourer, Vickie [mailto:Vickie.Mourer@hmhco.com]
Sent: Thursday, May 23, 2013 11:17 AM
To: Jeff Gentry
Cc: Stabile, Joyce F; Denny, Brittany E. (HAR-ORL)
Subject: RE: Ramstein....
!Jeff:
!Words cannot describe how elated and relieved I am to hear this. As always, you have outdone yourself to be there
for us. Thank you so much and have a wonderful weekend holiday.
!
Thank you again.
!_______________________________
!Vickie L. Mourer
Freight Coordinator
Global Supply Chain Operations
!Houghton Mifflin Harcourt
2700 N. Richardt Avenue
Indianapolis, IN 46219
Office: 317-351-3503
Fax:317-351-3607
Email: Vickie.Mourer@hmhpub.com
hmhco.com
!
!
-----Original Message-----
From: Sanjay Raykanand [mailto:sanjay@lep-logistics.co.za]
Sent: Thursday, October 23, 2003 2:15 AM
To: Jeff Gentry
Subject: Re: AIR SHIPMENT EX : VISTEON USA TO KAYMAC ROTO DURBAN
- ORDER N UMBER 43055
Importance: High
Hello Mr Gentry.
I must say this on email, if Geo had more professional people like you
, we would be the only agents in the world.
Cheers buddy and once again many thanks.
!
Sanjay Raykanand
Lep Logistics
38 Victoria Embankment
Durban Intl Airport
Airfreight / Seafreight
Tel : 0027 31 332 1488
Fax : 0027 31 332 9035
E-mail : sanjay@lep-logistics.co.za
Website : www.geo-logistics.com!
!
April 29, 2015!
Mark,!
I wanted to drop you a quick note letting you know that Jeff Gentry and Matt Collins did an outstanding job last Thursday. Having
them there and using actual HMH shipments as examples really got the group engaged in conversation about the way we do business.
I look forward to having additional training sessions down the road as we further develop our compliance program. Thanks again for
loaning out your team for this training session.!
!
Chris Heid!
Senior Transportation Specialist!
Houghton Mifflin Harcourt !

3. A Solid History of Providing Outstanding Service
Jeffrey T. Gentry
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*This is an email sent to me from an employee on her last day. !
From: Bernard, Diana
Sent: Wednesday, December 30, 1998 6:11 PM
To: Gentry, Jeff
!JEFF IN CASE I DON'T SEE YOU THURSDAY, I WANTED TO MAKE SURE THAT YOU KNOW
THE APPRECIATION I HAVE AND WANT TO SAY THANK YOU. I WILL KEEP YOU INFORMED
ON WHAT GOES ON WITH ME, AS YOU HAVE BEEN SUCH A BIG HELP AND HAVE TAUGHT
ME ALOT.
THANKS SO MUCH, DIANA
!______________________________________________________________________________________
!From: Lynette Botes/Pharmaplan
Sent: Wednesday, April 07, 2010 2:36 PM
To: Jeff Gentry/IND
Subject: RE: PASER Shipping - MAWB 074-7187 1412
Excellent performance from SEKO Worldwide, thank you! Shipment was safely
delivered to Pharmaplan today. If all the freight forwarders took such precautionary
measure it would be great.!