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Rise & Fall
By
Puspendra Kumar Rana
Case Study on
2
Introduction
Launched – 12th December 2012
Joint venture – Bharti Enterprises and Softbank.
Founded by – Kavin Bharti Mittal
Headquarter – New Delhi
Funding - $261 million
3
WHAT HIKE OFFERED
 HIKE STICKERS
o 20,000 stickers in 40+ local languages
o national and regional festivals
o 500 colleges customized stickers library
 HIKE RUN
o measured the number of steps
o share the score with your friends
o Hike Run maintained a daily leaderboard,
4
 BLUE PACKETS
o Insert money and send it to their Friend
o Changed the way people send and receive money
 HIDDEN MODE
o Focused on the 15-24 year segment
o Allowed users to hide their chats
 TEXT TO STICKERS
o Hike was the first messaging application to introduce text to stickers.
6
 COMPETITORS OF HIKE MESSENGER
o Hike Messenger’s major competitors were messaging platforms like
WhatsApp, Signal, Viber, Telegram and We-chat.
 RISE OF HIKE
o 1ST youngest startup to get a unicorn title.
o Hike acquired companies such as CREO for advancement in technology.
o 15 million followers within a year.
o rated #1 app on Android Play store, iOS App store, and Windows store.
o Hike reached 35 million user base in 7 years.
 HIKE CUSTOMER ACQUISITION STRATERGIES
o Affiliation with MCD, dominos, CCD to provide vouchers/discount coupons.
o Hike targeted via the incorporation of local languages and regional sticker to draw a personal connection.
o Hike launched a reward program to attract customers.
o In 2013, Hike ran a full fledged digital marketing and brand campaign across TV, radio, and cinemas, titled “ Keep
your friends close”.
o Hike tied up with Airtel and ran a scheme to offer free data for three months.
o One stop solution for everything , where news, games, and messages at on one place.
 HIKE ACQUISITION
DATE ACQUISITION
January 2015 Zip phones
January 2015 Thought Mechanics
June 2017 InstaLively
August 2017 CREO
 FALL OF HIKE
0
100
200
300
400
FY 2018 FY 2019 FY 2020
DECLINE IN HIKE’S REVENUE (2018-2020)
Revenue(in Rs. Cr) Loss (in Rs. Cr)2
11
 REASONS
1. Selective targeting
 When any company targeting
 Value proposition
 Pricing
 Felling and Emotions
 Age group (18-23 year) - problem
2. Too many features
 You see
 Games/Checklist/MSG/payment/sticker
 Its more complex
 It’s copy of chinis app WeChat
12
3. No USP (Unique Selling Proposition)
 WhatsApp – messaging
 Facebook – socializing
 Instagram – photo/video
 Snapchat – without save share photos/video
 But Hike – no particular image
4. Competition and controversy
 The global dominance of tech giants
13
5. No proper revenue model
 Single source only telecom operators
through the amount of data.
 Jio resolution made the internet cheap.
6. Timing
 Timing of launching its apps features
 Wrong timing of exiting
14
 SHUTDOWN
6 January 2021
15
 WHAT COULD HAVE BEEN DONE
INSTEAD
 When whatsapp’s new data sharing policies emerged, had a golden opportunity.
 During lockdown, hike had a scope for comeback
 Hike could alternatively have incentivized on the ‘ vocal for local’ movement, and projected itself as an MADE
IN INDIA app.
16

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hike rise and fall.pptx

  • 1. Rise & Fall By Puspendra Kumar Rana Case Study on
  • 2. 2 Introduction Launched – 12th December 2012 Joint venture – Bharti Enterprises and Softbank. Founded by – Kavin Bharti Mittal Headquarter – New Delhi Funding - $261 million
  • 3. 3 WHAT HIKE OFFERED  HIKE STICKERS o 20,000 stickers in 40+ local languages o national and regional festivals o 500 colleges customized stickers library  HIKE RUN o measured the number of steps o share the score with your friends o Hike Run maintained a daily leaderboard,
  • 4. 4  BLUE PACKETS o Insert money and send it to their Friend o Changed the way people send and receive money  HIDDEN MODE o Focused on the 15-24 year segment o Allowed users to hide their chats
  • 5.  TEXT TO STICKERS o Hike was the first messaging application to introduce text to stickers.
  • 6. 6  COMPETITORS OF HIKE MESSENGER o Hike Messenger’s major competitors were messaging platforms like WhatsApp, Signal, Viber, Telegram and We-chat.
  • 7.  RISE OF HIKE o 1ST youngest startup to get a unicorn title. o Hike acquired companies such as CREO for advancement in technology. o 15 million followers within a year. o rated #1 app on Android Play store, iOS App store, and Windows store. o Hike reached 35 million user base in 7 years.
  • 8.  HIKE CUSTOMER ACQUISITION STRATERGIES o Affiliation with MCD, dominos, CCD to provide vouchers/discount coupons. o Hike targeted via the incorporation of local languages and regional sticker to draw a personal connection. o Hike launched a reward program to attract customers. o In 2013, Hike ran a full fledged digital marketing and brand campaign across TV, radio, and cinemas, titled “ Keep your friends close”. o Hike tied up with Airtel and ran a scheme to offer free data for three months. o One stop solution for everything , where news, games, and messages at on one place.
  • 9.  HIKE ACQUISITION DATE ACQUISITION January 2015 Zip phones January 2015 Thought Mechanics June 2017 InstaLively August 2017 CREO
  • 10.  FALL OF HIKE 0 100 200 300 400 FY 2018 FY 2019 FY 2020 DECLINE IN HIKE’S REVENUE (2018-2020) Revenue(in Rs. Cr) Loss (in Rs. Cr)2
  • 11. 11  REASONS 1. Selective targeting  When any company targeting  Value proposition  Pricing  Felling and Emotions  Age group (18-23 year) - problem 2. Too many features  You see  Games/Checklist/MSG/payment/sticker  Its more complex  It’s copy of chinis app WeChat
  • 12. 12 3. No USP (Unique Selling Proposition)  WhatsApp – messaging  Facebook – socializing  Instagram – photo/video  Snapchat – without save share photos/video  But Hike – no particular image 4. Competition and controversy  The global dominance of tech giants
  • 13. 13 5. No proper revenue model  Single source only telecom operators through the amount of data.  Jio resolution made the internet cheap. 6. Timing  Timing of launching its apps features  Wrong timing of exiting
  • 15. 15  WHAT COULD HAVE BEEN DONE INSTEAD  When whatsapp’s new data sharing policies emerged, had a golden opportunity.  During lockdown, hike had a scope for comeback  Hike could alternatively have incentivized on the ‘ vocal for local’ movement, and projected itself as an MADE IN INDIA app.
  • 16. 16