The document describes a software called Highway to Mail that analyzes email usage and communication flows. It can be used to monitor individual and organizational performance, operational efficiency, and risks in real time. The software extracts insights from email metadata without needing to open or read the actual emails. It provides statistics on email volume, response times, key contacts, and more to help improve productivity and streamline operations.

2. H I G H W AY T O M A I L
the sound of the future
Everybody tries to collect data from everywhere.
Everybody tries to gather specific data from many different sources.
We do the opposite.
We leverage data that is already available and make the most of it.
H I G H W AY T O M A I L mixes technology and data mining to analyze email uses and communication flows.
Our solution, based on a proprietary technology, allows meaningful analysis with endless variations:
• email information is a golden source, available, standardized, unlimited and hassle-free thanks to our technology
• the magic mix of market intelligence, data mining & statistics, and strategy combined all together can tell much more
about an individual or an organization than any other analysis
With H I G H W AY T O M A I L , it is no longer necessary to open an e-mail to know what is inside or why it has been received…
H I G H W AY T O M A I L U S E S E M A I L F L O W S T O B R I N G A T O T A L LY
D I S R U P T I V E V I E W O N C O R P O R A T E O P E R A T I O N S
I N D I V I D U A L
P E R F O R M A N C E
O P E R AT I O N A L
E F F I C I E N C Y
R E A L T I M E R I S K
M O N I T O R I N G
WHAT
Design the profile of
employee based on their
email uses
Understand how informa-
tion flows between users to
streamline organization
Detect in real time special
event to assess operational
risk or to anticipate crisis
HOW
Statistical analysis of
emails received and sent
Data visualization
of email flows
Behavioral analysis
& Data mining
0 DATA
1 EMAIL
...
INFINITE
BENEFITS!

3. H I G H W AY T O M A I L helps answer the following questions:
• How much email do I receive on an average day? On Monday?
On the weekend?
• How long does it take for me to respond to my email?
• Who are my TOP 10 contacts?
• What is my probability to receive an email in the next hour?
• Is my email activity normal? Increasing?
• What kind of email do I receive (Individual versus group, with
attached files or not …)?
> Monitor your daily email activities (traffic)
> Detect abnormal working situations
> Optimize your productivity
> Organize your networking & Identify your
key people
> Streamline your time
> Understand your email usage by analytics
There’s never a day that goes by that you don’t think
“I am buried in email.” But now you can prove it
thanks to H I G H W AY T O M A I L .
The idea is that taking a step back and looking at your
email habits can help you to manage them better.
H I G H W AY T O M A I L does more than just prove how
much email is coming through your inbox. In fact,
if you put it to work for you, there’s a good chance
that you’ll find yourself being more productive.
This statistical program gives you access to a
broad-scale overview of when email is most pervasive
in your workday. And a lot more…
H I G H W AY T O M A I L
the sound of the future
I N D I V I D U A L
P E R F O R M A N C E
W H A T C O U L D Y O U D O W I T H H I G H W AY T O M A I L ?

4. 0
5
10
15
20
25
1 2 3 4 5 6 7 8 9 10 11 12
O P E R AT I O N A L
E F F I C I E N C Y
H I G H W AY T O M A I L analyzes your organization to:
• Really understand how your organization works and make
sure it is consistent with the designed processes
• Identify areas for improvement, based on communication
workflows
• Monitor operational efficiency action plans, making sure for
instance that people and/or departments work together
> Identify key people in the organization
> Monitor synergies within the organization
> Review office space management to opti-
mize communication workflow
> Assess the real efficiency of processes and
identify breaking points
Key people are people in the organization that play
a central role, being at the center of the star-like
communication flow. They could also be seen as
bottle necks…
When you ask 2 departments to work together, are
you always sure they do that? Now it is easy to check
and value real synergies between 2 departments.
Office space management has a huge impact on how
an organization works. 2 teams with a high level of
communication? Set them up on the same floor, next
to each other.
A peak in communication during a process workflow
means either a manual step or an inadequate procedure.
H I G H W AY T O M A I L
the sound of the future
W H A T C O U L D Y O U D O W I T H H I G H W AY T O M A I L ?
# EMAILS
PHASE OF THE PROCESSS
BREAKPOINT
5
CEO
CFO COO
CMO
COM-
PLIANCE
AUDIT
REGI-
ONS
HR
SALE S
IT
RISK
11
9
7
17
9
14
20
10
16
15
CIO

5. R E A L T I M E R I S K
M O N I T O R I N G
H I G H W AY T O M A I L helps answer the following questions:
• How do people feel?
• Can I prevent some risk by analyzing emails?
• Can I detect HR & Fraud risks in real time?
• Can I connect different kinds of information together (key
words / Days / Hours / Key people)?
• How can I use all of this data?
> Analyze email intention & detect
abnormal behavior
> Prevent Risks & anticipate conflicts
> Detect Hot situations in real time
> Analyze levels of proximity between
connected people
> Feel the trend and detect mood (stress,
calling into questions …)
> Be the first to know
H I G H W AY T O M A I L uses basic natural language
processing, text analysis and computational linguis-
tics to identify and extract subjective information in
emails source materials.
For example, you could analyze emails to determine
whether it is positive or negative, happy or sad, content
or frustrated.
H I G H W AY T O M A I L will also help you to prevent fraud,
theft, misstatements, or ineffective organizational
functioning by analyzing email information (abnormal
patterns).
H I G H W AY T O M A I L will help you to Manage Risks
with Preventive, Detective, and Corrective controls
in real time (immediate and simultaneous analysis
of email data).
H I G H W AY T O M A I L
the sound of the future
W H A T C O U L D Y O U D O W I T H H I G H W AY T O M A I L ?
PIERRE 3 40 225 326 43 157
BENOIT 56 13 54 103 104 7
CHARLES 292 32 12 99 6 142
PATRICK 165 57 81 23 45 42
STÉPHANE 45 51 23 169 0 11
MICHAEL 174 3 109 67 7 14
PIERRE
BENOIT
CHARLES
PATRICK
STÉPHANE
MICHAEL
400
320
240
160
80
0
EMAILS EXCHANGED BETWEEN APRIL 2015 AND NOVEMBER 2015
PARAMÈTRES MAIL TYPE* NATURE** PONCTUATION***
WORKING HOURS WEEK 13 716 100
HOURS OFF WEEK 383 19 223 813
WORKING HOURS WEEKEND 1 877 59 073 3 018
HOURS OFF WEEKEND 33 1260 157
* MAIL TYPE: PRIVATE, URGENT OR CONFIDENTIAL
**NATURE: RESPONSE OR FORWARD
***PONCTUATION INCLUDES: !, ?, SMILEYS

6. PATRICK BUCQUET
Partner & Head of Digital
US: + 1 347 419 7709
pbucquet@chappuishalder.com
BENOIT GENEST
Partner & Head of GRA
FR: + 33 7 87 68 81 77
bgenest@chappuishalder.com
STÉPHANE EYRAUD
Partner & CEO
UK: + 44 78 34 55 03 98
seyraud@chappuishalder.com
CHARLES DALLY
Partner & Head of Asia
HK : +852 6624 4947
cdally@chappuishalder.com