Herbert is an established provider of technology solutions focused on business improvement. They deliver increased productivity and competitive advantages to major organisations through solutions that are implemented via their nationwide specialist installation and support network. Herbert partners with pioneering global technology leaders to provide end-to-end solutions across various industries, including retail, convenience, healthcare, warehousing and logistics. They have a strong track record of delivering projects of all sizes through their experienced project management team.

1. Herbert is an established provider of class-leading solutions to major organisations in fast moving industries in
the UK. Focused on business improvement, our technology driven solutions deliver increased productivity and
provide our clients with a competitive edge.
Our partners are pioneering global technology leaders, our solutions are implemented through a nationwide
network of specialist installation, 24/7 servicing, support and repair services.

2. Introduction to Herbert
• Established 250 years ago in London
• Privately owned, employing almost 200 staff from all over the UK
• Herbert’s working ethos is ‘Making it happen’ and we believe this reflects
our culture of dedication. Customers describe us as ‘someone we can trust’,
thus we are consistently awarded repeat business
• Our in-depth expertise and excellence in the application of technology to
improve business processes is reflected by our Platinum and Lead Partner
status with some of the world's leading technology pioneers, such as Retail
Pro
• We are at the forefront of leading edge technology, with national Sales,
Service and Support teams
• Our innovative solutions can be found in many leading UK and ROI
organisations that

3. Achievements
• First UK manufacturer to achieve ISO9001 and ISO22000
• Sole Supplier of weighing and printing solutions to Tesco
• First UK installation of Electronic Shelf Labels in the Convenience sector
• First UK Company to achieve GS1 accreditation in the Healthcare sector
• First UK Company to introduce digital weighing scales
Independence provides confidence to our customers that we will recommend the
most appropriate products - and can provide support to them throughout the
lifecycle, throughout the UK and ROI. Our skill in leveraging these relationships
brings our customers the best combination of reliable service and implementation
together with the latest technology.
Some of our customers include:
Moss Bros, Tesco, Mr.Hare, London Borough of Redbridge, Cartefi Conwy,
Sainsbury’s, Coca-Cola, Morrisons, Royal Mail, M&S, BP Fuels, Waitrose, Budgens,
McDonalds, The Co-Op, Greggs Bakers, Jessops, Lookers, Musgraves, Nisa and we
provided installation services to a major 2012 sporting event in London.

4. Experienced project delivery
Herbert has a wealth of experience in delivering projects of all sizes, including
service delivery, installation, configuration and hardware projects within the retail
industry.
Our project management capability is well-developed, and we have a number of
PRINCE2 trained project managers and all our projects are run using PRINCE2
methodology which includes detailed Scopes of Works, Work Instructions, Risk
Assessments and Issue Logs.
Also part of the success of our project management depends upon effective
communication between ourselves and the customer. During large projects Herbert
hold daily conference calls with relevant customer personnel to ensure that the
project is running smoothly and to allow any issues to be dealt with as soon as
possible.
Additionally, checkpoint meetings are held to review progress against specific
timetabled milestones. On completion of projects we complete a ‘Wash-Up’ which
allows us to reflect on all aspects of the project, so that we can ensure continual
professional development.

5. Servicing and Support
We offer national field service coverage, with highly skilled and trained staff who
are SAFEcontractor accredited, and dedicated to installation, fault diagnosing and
fixing weighscales, EPOS, Mobile Computing Devices, Food Handling Equipment,
People Counters, Podia Furniture, Electronic Shelf Edge Labels and Software
solutions.
Depending on agreed customer requirements, our work can cover installation, rollout,
staging and configuration for ‘Gold Build’ mobile devices and break-fix to keep assets
running. We also have an internal repair team for a variety of ‘Return-To-Base’ products,
with an average repair time of just 1.5hours
Working to Incident Management & Problem ITIL v2/3, our service vehicles carry over
250 items for first time fix, with a FTF of 97%, and all vehicles are fitted with trackers to
ensure optimum allocation of resources when incidents occur.
Service Centre
We align our call desk processes to work alongside customer call desks (where
applicable), to ensure that our response time is within the agreed service levels.
Details of all service calls are logged and maintained on our system, and are used for
reporting.
Interrogation on any of these criteria is possible to give accurate real-time performance
statistics. Our skilled team average 200 national in-bound calls per day, our continuous
improvement programme ensures the best possible service at all times
Our triage process at helpdesk first level, ensures that no-fault found can be immediately
identified.

6. Quality Management
Our quality management process covers all aspects of our business. Our continuous
improvement process runs throughout the supply chain and is based on a Total
Quality approach which utilises a combination of the best elements of the Juran,
Demming and Crosby methodologies ensuring business decisions are fact based,
focused at the required areas, and co-ordinated and implemented so that our
customers and ourselves get maximum benefit.
Continuous Improvement is encouraged and supported throughout the business
with personnel trained to perform their functions within a team environment and
to constantly look for process and quality improvement and efficiency.
With regards to our environmental policy, we are committed to helping our planet
and making the world a cleaner place for today, and our future generations.
Our key targets are to:
• Reduce Landfill • Reduce Carbon Emissions
Herbert is fully compliant with WEEE, RoHS and Battery Directives, and actively
partners with the local council. We are also EEF Future Manufacturing Achievement
award winners.
WEEE Directive registration:Herbert: WEE/CA0071UZ
Battery Directive registration:Herbert: NPWD231083

7. Our Solutions
Herbert is an approachable and proactive organisation, developing services and
solutions with and for our customers. We create long-standing relationships based
on years of successful collaboration.
Thanks to our high quality staff and effective processes, we are uniquely placed to
offer our customers a reliable and truly outstanding service.
Focused on business improvement, our solutions are designed to increase
productivity and provide our clients with the competitive edge.
Partnered with pioneering technology leaders from around the globe, we deliver
the finest end-to-end solutions to a variety of vertical markets including;
• Retail • Convenience
• Healthcare • Warehousing, Transport and Logistics
• Mobile Workforce • Hospitality
• Postal and Courier

8. Electronic Shelf Labelling
Herbert is the leading UK partner for Pricer Electronic Shelf Labels (ESL)
Pricer is the leading company on the world market for electronic display and
information systems to the retail industry, with more than 80 million electronic
shelf labels delivered in 40 countries
Herbert’s range of ESL products meets all in-store shelf edge display requirements
These durable and lightweight products are available in various shapes, sizes and
designs with different functionalities designed to suit a variety of environments
We offer labels for use on the shelf edge, in frozen and fresh food displays, and for
peg-hook products, as well as larger labels for fruit and vegetable sections, deli
counters and gondola endsAt the most basic level, ESLs cuts the cost of printing
labels and offer savings in staff time when distributing and applying updated labels,
However, ESLs offer enormous potential to increase revenue, profitability and
competitive edge with flexible, responsive pricing opportunities.

9. ESL Benefits
“Choosing Herbert ESLs cuts the cost of printing labels and offers savings in staff time when
Retail to deliver our ESL distributing and applying updated labels, However, ESLs offer enormous potential
roll out was an easy to increase revenue, profitability and competitive edge with flexible, responsive
decision; they have a pricing opportunities.
huge amount of
experience in Examples include
technology products for - Time of day offers where the offers change as different types of shopper visit the
the retail sector and are store
the leading UK Pricer - Dynamic pricing on certain products such as soft fruit and vegetables, based on
re-seller, which is a stock levels or perhaps weather conditions
world leading supplier - Central price management accurately ensuring maximum volume and margin can
of ESL units.” be achieved on every product in every store
- Overcome retailer challenges of price compliance and automatic price changes
- Easily update individual, grouped, or entire in-store labels, whenever and
Rav Garcha wherever they are located
Nisa Local - Improved waste management using adaptive pricing strategies can result in a
significant reduction in lost revenue and help retailers meet the increasing
demands of both consumers and legislation to reduce waste
- Improved operational process reduces the costs associated with merchandising
and ensures that situations such as ‘Out of stock’ can be handled to minimise loss
of revenue
Herbert was the first to install ESL in the UK convenience Sector

10. Mobile Computing Solutions
When it comes to mobile computing, we are a leading and experienced
provider of the most efficient, reliable and trusted handheld and mobile
computers available today.
We focus on providing productivity solutions to field based workers,
warehousing, transportation and Logistics, as well as retailers. Our extensive
skill-set extends from pre-sales consultation and site surveys, to ensure that
customers choose the right product for their exact needs, through to product
deployment, service and management.
We are leading added-value partners with
• Honeywell
• Intermec
• Motion Computing
• Getac
• Casio
• DataLogic
• Koamtac

11. Our mobile computing capability
“Deploying a solution Our Site Survey Services
from Herbert, has We pride ourselves in ensuring that the most suitable equipment is deployed for a given
application. Our team of site survey specialists are highly skilled, and will carry out the
allowed our health necessary site survey work to ensure seamless product integration and deployment.
community to focus When it comes to site surveys, Herbert offers over 250 years of experience in the crucial
on the clinical quality operational areas of a businesses. We will assess each and every aspect, in relation to our
elements of products, so as to move towards the development of a suitable implementation strategy
that meets a customer’s exacting requirements.
technology enabled
innovation. Knowing
Our Configuration and Staging Services
that data is being At Herbert we have an experienced staging and configuration area where we are able to
handled in a safe and provide a ‘Gold Build’ for a variety of mobile devices. This can include loading standard
secure way, means profiles, installing security and encryption standards and registering SIM cards on a
the clinical teams can customer’s domain. All standard software can be installed along with any Registry
changes. This would generally be a completely automated process based on information
focus on delivering held on our core system.
high quality patient
care" Our Transition to Implementation Services
Using our PRINCE2-qualified project management resource we are able to draw up an
Implementation Plan with you, to suit your timescales and way of working.
Stephen Appleton
Informatics Our Installation and Rollout Services
Merseyside Our experience covers UK-wide roll-outs of various mobility equipment, and we remain
first choice from working with Tier 1 retailers such as Tesco, Sainsbury's, M&S and
Morrisons for example, in a variety of sectors, including Healthcare, where we have
provided rollouts to a number of NHS Trusts and Private Hospitals across the UK.

12. Retail Pro – Retail Software
Today, Retail Pro retail management software is used by more than 52,000 retail
stores globally in markets such as fashion, luggage, footwear, collectibles, gifts,
home furnishings, sporting goods, and accessories.
With unparalleled functionality, flexibility and ease-of-use, Retail Pro has
established itself as a trusted solution for today's specialty retailers worldwide,
which includes major fashion house names.
Herbert is uniquely placed as the lead Authorised Corporate Business Partner -
offering complete end-to-end capability, covering software, hardware, consolation
and managed service/support.
We are also exclusive UK and Ireland partners for the Retail Pro approved solution
(RS Count) that Be-In-Retail offers, which integrates with Retail Pro.

13. Our Retail Pro capability
“For me, the customer Our Site Survey Services
experience is We pride ourselves in ensuring that the most suitable software and supporting
everything. The hardware, such as POS and people counting cameras, are deployed for a given
Herbert team pulled- application. Our team of site survey specialists are highly skilled, and will carry out
out the stops for me, the necessary site survey work to ensure seamless integration and deployment
developing, installing with existing software and hardware.
and then training my
staff on the exact, Our Configuration and Staging Services
complementary At Herbert we have an experienced staging and configuration area where we are
solution that suits my able to provide a ‘Gold Build’ for software solutions. This can include loading
business philosophy; standard profiles, installing security, configuring POS units and installing Retail Pro.
that system is Retail
Pro, supported by the Our Transition to Implementation Services
latest HP hardware.” Using our PRINCE2-qualified project management resource we are able to draw up
an Implementation Plan to suit individual timescales and way of working.
Marc Hare - Mr.Hare
Our Installation and Rollout Services
Our experience covers UK-wide roll-outs of software, and we remain first choice
with customers in a variety of sectors.

14. EPOS Solutions
Our extensive experience ensures that we only offer proven, best-in-class, Point
of Sale (POS) solutions, utilising the latest technology for high reliability and
maximum performance, as well as utilising the latest aesthetic designs and
minimal footprint for retail and hospitality environments.
We are positioned to maximise retail throughput and productivity with next
generation EPOS solutions, and ensure that we deploy EPOS solutions that
compliment specific retail environments.
We offer dedicated, proven solutions within Retail and Hospitality space.

15. Our EPOS capability
““..I really don’t know Our Site Survey Services
what to say; We pride ourselves in ensuring that the most suitable equipment is deployed for a
impressed is not a given application. Our team of site survey specialists are highly skilled, and will
carry out the necessary site survey work to ensure seamless product integration
strong enough word and deployment.When it comes to site surveys, Herbert offers over 250 years of
to use! It has been an experience in the crucial operational areas of a businesses. We will assess each and
absolute pleasure every aspect, in relation to our products, so as to move towards the development
working with you this of a suitable implementation strategy that meets a customer’s exacting
week and everything requirements.
you do is turned
around so quickly. I Our Configuration and Staging Services:
have no concerns At Herbert we have an experienced staging and configuration area where we are
with Herbert’s ability able to provide a ‘Gold Build’ for a variety of EPOS solutions. This can include
loading standard profiles, installing security and installing retail software, such as
to make the project a Retail Pro for example.
success, your
attention to detail Our Transition to Implementation Services
and focus is Using our PRINCE2-qualified project management resource we are able to draw up
outstanding..” an Implementation Plan to suit individual timescales and way of working.
Amanda Webster - Our Installation and Rollout Services
Merchant Rentals PLC Our experience covers UK-wide roll-outs of various EPOS equipment, and we
remain first choice with customers in a variety of sectors.

16. People Counting
When it comes to people counting, Herbert is an expert in both footfall counter
systems and people counters. We offer a wealth of experience over a wide range of
people counting solutions, which you might also know as footfall counters,
pedestrian flow counters and customer counters.
The solutions that we offer, measure footfall for any application, though specialise
in retail footfall. Our solutions will enable businesses to gain insight in to
performance and costs, helping to enhance store profitability.
Herbert is uniquely placed to offer Countwise and Be-In-Retail solutions. We are
Exclusive UK and Ireland partners for the Retail Pro approved solution (RS Count)
that Be-In-Retail offers.
Features:
• Exact conversion rates
• Improved location strategy
• Offers real-time evaluation company's progress
• Facilitates precise staff scheduling
• Instigates reliable store performance reviews and branch comparisons
• Facilitates effective evaluation of marketing campaigns
• Helps with functional store design and merchandise placement
• Identifies peak selling hours/days/weeks/months and seasonal/yearly trends
• Improves service, maintenance and security levels based on reliable traffic predictions
• Offers additional benefits of cost, profit and efficiency

17. Weighing, Labelling and Food
Herbert offers an extensive heritage and a broad range of scales and weighing
equipment that can be tailored to fit many different retail environments, suiting
every conceivable situation.
Our products are designed to withstand the rigours of the retailing environment
and have been developed or sourced to provide the highest level of quality and
reliability, while offering low total cost of ownership.
Our experienced systems integration team provide customised design and
integration to provide the exact solution required, with maximum return on
investment.
When it comes to scales and weighing solutions, we offer more than 250 years of
experience in this field.
• Department Scales
• Checkout Scales
• Checkweighing Systems
Legal Metrology Compliance
Herbert works with customers to help identify and ensure compliance with
verification regulations. Unlike the majority of other manufacturers we are able to
provide expert advice on verification training, tools and accurate record production
and maintenance, and enable customers to verify under their own system.

18. Our Weighing and Labelling capability
“I would like to thank Our Site Survey Services
Herbert’s for a great We pride ourselves in ensuring that the most suitable weighing equipment is
piece of work and deployed for a given application. Our team of site survey specialists are highly
skilled, and will carry out the necessary site survey work to ensure seamless
probably the product integration and deployment.
smoothest project I
have been involved
When it comes to site surveys, Herbert offers over 250 years of experience in the
in…” crucial operational areas of a business. We will assess each and every aspect, in
relation to our products, so as to move towards the development of a suitable
implementation strategy that meets a customer’s exacting requirements.
John Graham - Tesco
Our Configuration and Staging Services
At Herbert we have an experienced staging and configuration area where we are
able to provide a ‘Gold Build’ for a variety of weighing solutions.
Our Transition to Implementation Services
Using our PRINCE2-qualified project management resource we are able to draw up
an Implementation Plan to suit individual timescales and way of working.
Our unrivalled experience of the verification and re-verification process within the
retail environment means that we can provide comprehensive advice and
customised training that is required to ensure that customers meet individual
country regulations.

19. Cash Handling Solutions
Herbert is an expert in cash handling deployment, and has been appointed as
the exclusive UK partner for the globally leading CashGuard solution, a high
quality turnkey product for efficient and secure cash handling. The system
solves many of the problems encountered with traditional cash handling
operations involving ordinary tills, and pays for itself in the savings that it
creates.
• Easy to use both for customers and cashiers
• Integrates with the POS and existing checkout counters
• Creates a safer environment, since robberies are dramatically reduced
• Cashier error when giving change is eliminated, as CashGuard collects
payment and dispenses change
• New closed-loop retail solution – Presidio
• Coin and Note collectors, recyclers and movers
Our extensive experience within the retail environment puts us in a
knowledgeable and trusted position for this product solution.

20. Our Cash Handling capability
Our Site Survey Services
“The result from the
pilot assured us of a We pride ourselves in ensuring that the most suitable equipment is deployed for a
given application. Our team of site survey specialists are highly skilled, and will
high return on
carry out the necessary site survey work to ensure seamless product integration
investment by
and deployment.
minimising till
discrepancies,
speeding up end-of- When it comes to site surveys, Herbert offers over 250 years of experience in the
day reconciliations crucial operational areas of a business. We will assess each and every aspect, in
relation to our products, so as to move towards the development of a suitable
and giving us a more
implementation strategy that meets a customer’s exacting requirements.
flexible and secure till
operation.”
Our Transition to Implementation Services
Using our PRINCE2-qualified project management resource we are able to draw up
Espen Enberg an Implementation Plan to suit individual timescales and way of working.
G-Max
Our Installation and Rollout Services
Our experience covers UK-wide roll-outs of hardware such as CashGuard
equipment, and we remain first choice with customers in a variety of sectors.

21. Remote Device Management
and 3G Networking
“Deploying Airwatch Embracing mobile computing leads to increased productivity, accuracy and
from Herbert, has quality by providing people with the information that they need, when and
allowed our health where they need it – securely.
community to focus
on the clinical quality Herbert is an Airwatch Partner - the class-leading enterprise solution for
elements of managing smartphones and mobile devices, which empowers staff, and
technology enabled manages sensitive data on devices remotely.
innovation. Knowing
that data is being
We know that 90-95% of mobile data sessions originate inside buildings and
handled in a safe and
building users (customers and staff) now expect support for all mobile
secure way, means
operators and emerging technologies, such as LTE.
the clinical teams can
focus on delivering
high quality patient Herbert is also the sole UK partner for Zinwave, adding value and saving
care" customers considerable amounts of money within Healthcare, Retail and
Hospitality environments.
Stephen Appleton
Informatics
Merseyside

22. What a handful of our customers say…
“For me, the customer experience is everything. The Herbert team pulled-out the stops for me, developing,
installing and then training my staff on the exact, complementary solution that suits my business philosophy;
that system is Retail Pro, supported by the latest HP hardware.”
Marc Hare – Mr.Hare Shoes
“..I really don’t know what to say; impressed is not a strong enough word to use! It has been an absolute
pleasure working with you this week and everything you do is turned around so quickly. I have no concerns with
Herbert’s ability to make the project a success, your attention to detail and focus is outstanding…”
Amanda Webster - Merchant Rentals PLC
“..I have greatly appreciated the support and diligence that has been shown to make sure that not only do we
get this job completed but it is done correctly and to the best of the abilities of all involved. The knowledge and
experience that you have brought to the project and the partnership has been invaluable. My thanks also
extend to the engineers who worked on this project - I feel that we have had a good relationship throughout this
project and it would be a delight to work with you again in the future if our paths cross at another time..”
Michael Swan - Greggs plc
“Deploying Airwatch from Herbert, has allowed our health community to focus on the clinical quality elements
of technology enabled innovation. Knowing that data is being handled in a safe and secure way, means the
clinical teams can focus on delivering high quality patient care”
Stephen Appleton - Informatics Merseyside

23. More information?
For more detailed information, please contact us:
Herbert Retail Ltd
18 Rookwood Way
Haverhill
Suffolk CB9 8PD
Tel: 01440 711 400
Email: marketing@herbertgroup.com
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